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Norton Antivirus 2010 1 User / 3 PC [Download] [OLD VERSION]

Platform : Windows Vista, Windows XP, Windows 7
3.5 out of 5 stars 82 customer reviews

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Note: Currently, this item is available only to customers located in the United States.
Download size: 92 MB
Download time: 1 minute on broadband, 3 hours and 44 minutes on dial-up
PC Download
Thin Software Download
  • Stops viruses, spyware, bots, and more
  • Uses intelligence-driven technology for faster, fewer, shorter scans
  • Delivers clear performance and threat explanations

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Product Details

Platform: PC Download | Format: Thin Software Download
  • Downloading: Currently, this item is available only to customers located in the United States.
  • Note: Gifting is not available for this item.
  • ASIN: B003GAMZBS
  • Date first available at Amazon.com: August 1, 2009
  • Average Customer Review: 3.5 out of 5 stars 82 customer reviews
  • Amazon Best Sellers Rank: #9,940 in Software (See Top 100 in Software)
  • Product Warranty: For warranty information about this product, please click here

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Access Method: BoxPlatform for Display: PC Disc
I've used Norton for 9 years and at the end of each year I buy the next version (when "I" get the time). Their policy has always been that your anti virus still functions but the latest updates are not given unless your paid subscription is up to date. This is fair and fine. What is piss poor customer treatment is now the minute your subscription expires your anti virus is turned off leaving you exposed on the internet! I won't be held hostage again I switched to Vipre and its even better(check out all the 5 star reviews). I won't have something I paid for taken away until I pay them a fresh ransom! As consumers send them a message or expect all of them to start doing this!

Update - Microsoft Security Essentials Is a FREE (anti virus) program downloaded from Microsoft and works extremely well. It consumes very little of your computers resources and seem to catch everything. This might be their best kept secret ever! An IT manager in my workplace recommend it to me and I've bee thrilled with it's performance ever since and it's FREE! Just do a search for Microsoft Security Essentials and follow the instructions from the Microsoft link.
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Access Method: BoxPlatform for Display: PC Disc
I have purchased Norton/Symantec Antivirus products for the last seven years, but only recently have tried to use the customer service. Folks, do NOT buy any product from Norton/Symantec if you ever want customer service or any technical support whatsoever.

THEIR TECH SUPPORT IS INCREDIBLY POOR!!!

My son's laptop recently contracted a virus/trojan. We contacted customer service for assistance because the virus scan was not picking up the virus and the virus was preventing updates from being loaded.

AFTER ONE HOUR ON HOLD for a tech, we were told we would have to pay for tech support -- $99.99.

then Symantec charged my account twice for the $99.99.

Then I was placed on hold for over one hour with no response -- I finally hung up.

Then they tried the better part of a Saturday night and Sunday morning to remove the virus. Four or five different people tried and each person repeated the same futile steps the previous person had taken.

I finally asked for a more experienced technician to work with me. I was again placed on hold and had to hang up because nobody came on the line.

I have had to contact Symantec through CHAT because I cannot get through on the phone and have been assured that the Customer Service rep. will call me. I received ONE phone call within a seven day period even with repeated CHATS by me and several assurances from Symantec. My one phone call at 7:00 p.m. on a Friday night resulted in my being placed on hold and my phone call disconnected.

They have my $200.00 and won't respond. They keep stating that they will call me and will not do so.

DO YOURSELF A FAVOR AND DON'T BUY THEIR PRODUCTS.
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Access Method: BoxPlatform for Display: PC Disc
Product disables itself unless you pay yearly renewal fees.

I'm giving all Norton 2009 and 2010 antivirus products a 1-star because of their "software-as-rental" policies.

I thought the 1 year subscription period meant that automatic updates would no longer be provided, but that otherwise the product would continue to work OK.

Wrong.

The software stops working and disables itself, unless you pay the yearly renewal fees, which are much higher than so-called "buying" the next year's version.

Imagine if Windows stopped working, unless you kept paying yearly fees to Microsoft, forever.
2 Comments 36 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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By Carol Hiller on December 5, 2009
Access Method: BoxPlatform for Display: PC Disc Verified Purchase
I made this purchase because a free online Norton scan indicated my laptop was infected with the Koobface worm. When the CD arrived, I immediately installed it and did a complete scan. It did NOT indicate that I had the Koobface worm. I was understandably confused, and used the online chat feature to discuss this with an agent. The first one I contacted said that virus and worm questions required a specialist, and connected me with one. So far so good. But then, without confirming whether I did or did not have the worm, this agent tried to bully me into paying for that which I thought I had already paid by buying their software, i.e. identifying whether or not I had an infection and then removing it. This is what he told me: "The consultation and service charge for the bundle option would be US $ 139.99. The consultation and the virus removal fee alone would be 99.99$. We guarantee to identify any threats that may be on your system. Once we have found them, we will remove them. In addition, we guarantee our work for a period of 7 days from the day/time the issue is resolved by our technician." Which means if it comes up again after a week, all I have to do is pay ANOTHER fee. What???
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Access Method: BoxPlatform for Display: PC Disc
I trusted Norton 360 to protect my computer. Just recently, some malware got into my computer despite Norton's "rigorous" protection. (Its one of the ones that divert google search results to other targets). Since Norton didn't seem to fix it I tried some other freeware things which also couldn't find it. I tried to connect to Norton one-click chat support but that hung twice, so I figured that Norton's virus protection had been hacked by a virus. I considered contacting Norton, but they charge $100 to consult on a problem that their stuff can't handle, so I looked at Norton's advice on how to fix this on your own, which was to disable Windows backup and run a full scan, which I tried. During (or after) the full scan my system rebooted but was unable to complete a re-boot in normal mode or in any of the "safe" modes. (at least 20 attempts) So I used my two year old recovery disks which somehow found it necessary to remove all my stuff.

How can it happen that when you run a virus protection scan from a company whose business is to keep your computer safe, the result is that your computer is trashed?
1 Comment 12 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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