Nu-wave Pro Digital Black Oven
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- Black digital power head and base, clear polycarbonate plastic dome lid, Lid rest, lining pan, 10 inch cooking pan, 3 inch extender ring, 4 inch reversible cooking rack, 2 inch rack, owners manual and instructional DVD and recipe book and guide
- Variable temperature control
- Uses conduction, convection, and infrared cooking technology
- Multi-function allows you to barbecue, roast, grill, bake, broil, dehydrate, steam and air fry
- No need for use of additional cooking fats or oils
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20321 Features: -Broil, bake, fry, roast, steam, dehydrate, and barbeque food.-No need to use unhealthy fats or cooking oils.-Conduction heat is applied directly to the food like a regular oven.-Convection heat results in faster cooking and evenly browned foods.-Infrared heat penetrates the inside of foods leaving them moist and full of flavor yet still browned to perfection.-Disassembles for easy cleaning.-All parts dishwasher safe (with exception of power head).-Contains no harmful substances, such as PTFE, PFOA.-Light weight and compact: Weighs only 9 pounds..-Inside dimension: 6.5 inches deep and 12 inches in diameter..-Power cord is 58 inches long.. Includes: -Includes: power head, dome, 1.25 cooking rack, liner pan, base tray, dome holder, quick and easy cooking chart, 50 page recipe book and owner's manual. Specifications: -Cooking power: 1500 watts, 120 volts, 12.5 amps..-Outside dimension: 15.5 inches wide and 13.5 inches tall.. Warranty: -Comes with 1-year limited manufacturer's warranty.
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I purchased the Nuwave Pro Plus oven and my review is total false infomercial and web site advertising, and a customer service division which is really non existent.
Major Dissatisfaction: No way does the food cook according to their infomercial video's YouTube video's and overall advertisements. The food does not cook correctly according to the Nuwave time chart, recipe booklet, or Nuwave's other Pro Chef recipes. Also The Nuwave Pro Plus Oven totally ruined the following expensive meats and Poultry items:
One Prime Rib Roast, One Eye Round Roast, 2 Sirloin Steaks, A Pork Loin Roast, Pork Chops, and the so called air dried fried chicken pieces which were were supposed to come out looking like and tasting like regular fried chicken, minus the frying in oil.
Another false advertising gimmick which failed miserably.
On the same meat and chicken items many areas of the meat was undercooked, while other areas of that same piece of meat were dry and overcooked. (Yes I did read the directions thoroughly, and realized most of the cooking is centered in the middle, but Nuwave stated just to turn the meats over in 1/2 the cooking time, so they cook evenly on both sides, and they did not say to move the meat around in any other way while it was cooking).
The bottom line here was all of my expensive meats I cooked were ruined, nevertheless the cooking and end results were totally unacceptable for consumption, and the cooking in general was completely inconsistent).
Also many foods are dry as a bone even while following their cook time charts, video's, and recipes for correct consumer guidance.
My neighbor offered to come over with her cuts of beef to try out my Nuwave Pro Plus Oven herself, and she also read everything I did and followed Nuwave's instructions to the letter, only to find she too had a ruined piece of expensive beef on her hands, just as I did.
As for Nuwave's customer service.....forget it......The first time I spent close to one hour on the telephone just waiting to speak with a Nuwave C.S. Rep., and then briefly spoke with a C.S. Rep.,who barely listened to my questions and request for help, and then laughed into the phone very loudly and disconnected the telephone call. (I was..... and I say was because at that point in time I definitely was interested in requesting an oven replacement). I was also willing to return the defective Nuwave Oven back to the manufacturer, but since they laughed and intentionally terminated the phone call I decided to just get a full refund from the place I originally made my purchase.
My neighbor was over and was adamant to also call herself and see if she had better luck for me, but she also waited for 45 minutes only to also be intentionally disconnected. Other consumers on the internet also stated this same distasteful experience by the Nuwave Customer Service Division.
Gee......I wonder why?????
I guess once they get their money for the Nuwave item their interest in fulfilling their Manufacturer's Warranty, and answering consumer concerns for help comes to an abrupt end.
Imagine if the dome cracked while still under the manufacturer' warranty, and I called for a replacement.....I would either probably never get through to request it and constantly being disconnected on Nuwave's end, or if lucky I would request it, but who knows if it would be sent to me and I would have received it.
(According to the consumer complaints I just read on the internet, many consumers had this same experience with cracked domes and non existent Nuwave customer service interactions, and many consumers also ordered directly form the Nuwave web site after viewing the infomercials).
Of the numerous consumer complaints I read on the internet many consumers stated they did not receive all the extra bonus items Nuwave advertised in their infomercial and on their web site on the net. The additional items were promised to come with the Nuwave oven for an additional minimal s&h cost. Many consumer complaints also stated they never received their bonus items nor dome replacements for cracked domes, but paid additional funds for s&h for those replacement dome when they did speak with someone at the Nuwave Customer Service division.
Many other Nuwave consumers complained about exorbitant high outrageous shipping costs of $130.00!
Many said refunds were never given even though promised by Nuwave time and again, so they contacted their card companies and requested disputes based on no refund's received but defective items were sent back to Nuwave and received by them.
My Consumer Actions: Packed it up and sent it back to the company I purchased it from for a full refund as a defective item.
I am thankful they have a 30 day return policy for defective items, with a full refund including all s&h charges.
Wish I and my neighbor could have received from the Nuwave Manufacturer all our lost funds for the expensive foods their Nuwave Pro Plus Oven ruined. (We are also from the old school which still believes "Time is money and the best advertisement for any product is consumer recommendation, which Nuwave will definitely not get.
Good thing I did not experiment with the Turkey for Thanksgiving. (What a disaster and embarrassment that would have been).
I wish the American businesses would have stayed put in the United States, so we would have still had jobs, a better economy, and better American made products which must meet strict USA standards and guidelines, not like all of this made in China throw away junk.
Also from reading all the rest of the complaints about these various Nuwave Ovens on the internet, and the disinterested horrible Nuwave Customer Service, or should I say complete lack of any Nuwave Customer service,
"I totally agree the company and this Nuwave product, as well as the Nuwave customer service and their combined actions stated above and on the internet are totally unacceptable".
For those happy Nuwave consumers, I am really glad, and wish I and my neighbor could have had the same wonderful Nuwave properly cooked foods experiences.......but we both did not, and that and the overall internet consumer complaints are what I base my consumer opinion on, specifically about my defective Nuwave Pro Plus Oven.
My Consumer Recommendation:
Is a big fat zero for false advertising, expensive ruined meats and chicken parts.
Stay away and save your $ for a better oven, and better customer service with better overall consumer reviews, and recommendations.