NuBrilliance Microdermabrasion Skin Care System
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Top Customer Reviews
Other than that, so far I love my new toy!
I have contacted the seller and am waiting as to what to do about it. I honestly LOVE the product but can't give it the original 5 star rating I would have 2 weeks ago now that the unit is becoming defective.
If anyone else has this problem... please say so. I just am not sure why this happened to my unit, but I would like the manufacturer to send me a new one since I have only had it for 30 days.
UPDATE: I called the company and they were not open for customer service on the weekends. I then emailed them through Amazon and they told me they are not going to give me my money back! They seem to be going by the date I ordered the product and not the date I received in in my home. I fully believe this 30 day warranty is because the company knows full well they are ripping you off! It takes 30 days to really start and see a big difference in turnaround in your skin because of the loss of suction on this thing. I just started seeing good results and now the machine doesn't work at all. It went from sucking air into the tube to slightly blowing air out of the tube. I have filed a claim and will see what happens after that. For the cost of $250.... but something else on here... not the NuBrilliance! Once I can get the money back I will purchase a different unit from another company. Microdermabrasion is wonderful, but this unit is quite cheap for the money. It should be sold for no more than $50!
24 hours after I placed the order, excited to receive the product, I checked the status on shipping. It had read glowing reviews on what it does for your skin and I took the 3 year warranty just in case the suction started to fail as I had seen in other reviews. I received express shipment free since I paid the unit in full at the time of ordering. At viewing my status, I saw it was "pending credit card authorization" which I thought was odd. I confirmed the transaction was authorized and the reduction on funds was present on my credit card statement. I contacted Nu Brilliance customer service getting a completely uninterested representative on the phone stating I would have to contact my bank and the authorization was "declined".
In contacting my credit card company, not only did they verify the funds were authorized, deducted from my available balance, but they repeatedly tried to charge my card for same amount SEVERAL times!!?? Thankfully my bank was declining the additional charges they saw as duplicates or there would have been over $1000 in fraudulent charges.
My credit card representative then conferenced in Nu Brilliance customer service with me. They were belligerent stating the card charges were declined, and the goods would not be shipped out.Read more ›
Most Recent Customer Reviews
I purchased mine directly from the NuBrilliance site and I simply order replacement parts on Amazon because they can be a bit cheaper, but I've seen a lot of complaints about loss... Read morePublished 1 month ago by Rachel G.
A lot cheaper than spending $100 per treatment by a professional. A good machinePublished 2 months ago by chloe bella
This is a great unit to clear away dead skin. I haven't had any issues with loss of suction power. I would recommend this unit to friends and family.Published 3 months ago by sonjarenee2001
I love the way my skin feels although I haven't used my NuBrilliance Microdermabrasion unit for six weeks but I can see my skin discoloration going away.Published 4 months ago by Tena Jones
I bought the machine a few year ago and I never lost suction, still works great, I think I like it very muchPublished 10 months ago by Jovanni