4 Year Office Equipment Protection Planfrom Asurion, LLC
- No deductibles or added costs. Parts, labor and shipping included.
- Power surge covered from day one. Other breakdowns covered after the manufacturer's warranty expires.
- Includes 24/7 tech support - setup, connectivity issues, troubleshooting and much more.
- File a claim online or by phone 24/7. If we can't repair it, we'll replace it or reimburse the purchase price with an Amazon e-gift card.
- Plans are only valid for new or certified refurbished products purchased in the last 30 days with no pre-existing damage. Protection plan documents will be delivered via email within 24 hours of purchase.
Obihai OBi2000 Series Gigabit IP Phones (OBi2162)
- Make sure this fits by entering your model number.
- High-Definition ‘HD’ Voice Technology for Crystal-Clear Call Clarity - Service Dependent
- OBiTALK Cloud Management and Service Configuration
- Large Vivid 5" (800x480) Color Display – User Configured Themes and Multi-Dimensional Navigation
- Full-Duplex Speakerphone with Built-In Class D Amplifier and Audio Equalizer
- Built-in WiFi and Bluetooth with Dual Gigabit Ethernet Ports with Power over Ethernet (PoE) Support - External 12v Power Supply Included
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IMPORTANT: This phone is compatible with the Free Version of the Google Voice service for consumers. not compatible with the Paid Version of the Google Voice for G-Suite" service.
The OBi2162 is a business-class color IP phone with support for up to 24 lines and up to six SIP, Google Voice VoIP accounts and one OBiTALK VoIP service.
Built-in 802.11ac WiFi (2.4 GHz and 5 GHz) and Bluetooth4.0 with HFP1.6. OBiLINE is supported.
Robust Telephony Features:
Multi-Line / Multiple Calls
Shared Call / Bridged Line Appearance
Busy Lamp Field (BLF) – Regular, Pick-up and Speed Dial
Caller ID – Name & Number, Photo
Call Waiting, Call Queued
Multiple Distinctive Ringtones Based on Who is Calling
Auto Answer Intercom Call, Page Call
Page Groups (2)
Music on Hold
Call Park and Call Un-park
Call Pick-Up – Selective and Group
Message Waiting Indication - Visual and Tone Based
Speed Dialing by code of 99 OBi Endpoints, Buddies or Numbers (E.164 or URI)
Call Logs – Dialing from Call Logs
Personal Phone Book – Each Entry with Multiple Numbers, Photo, Grouping
Hot Line and Warm Line Calling
Four-Way Conference Calling with Local Mixing
Call Forward - Unconditional
Call Forward on Busy
Call Forward on No Answer
Call Transfer -- Blind or Attended
Block Anonymous Call
Do Not Disturb – Do Not Ring
Call Return – Call Back on Busy
Multiple Ringtones – Upload Custom Ringtones
Screen Saver – Upload Screen Saver with Slideshow Image(s)
Secure Encrypted Voice Communication Support
Independent Mic and Speaker Volume Adjustment: Speaker, Handset, RJ9 Headset, 3.5mm Headset
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Update: Last week (11/5/2019) about four months of light use, the navigational buttons on the phone suddenly became inoperative, stuck. I was no longer able to go through the menus for configuring things, adding a BT headset, changing display background, etc. My office where the phone resides is maintained at 75 degrees with a relative humidity of 65%. There is no visible dust or present in the office. I contacted Amazon Tech support and reported the issue. Since the returned window was already closed, the Amazon agent suggested that we contact the manufacturer for warranty support. Obihai company was acquired by Polycom a while ago. There is NO phone tech support. Email Support is the only option. Amazon Agent kindly composed an email on my behalf and sent it to Obihai/Polycom support with the relevant information. Polycom support replied to me and suggested that I hold down buttons and turn clockwise or counterclockwise until the nav button is released. I tried the suggestion with no success. I replied to the support person that the suggestion did not work. I never heard back from him. The next day, I sent the Polycom support person a picture of the phone depicting the physical status of the buttons clearly showing that there is no physical damage. I never received any reply from them despite two more tries asking for an update. Frustrated, I contacted Amazon, explained the situation. Amazon agreed to send me a new replacement phone and asked me to return the old one to them. I did receive the replacement phone in a day. I proceeded to delete the first phone and configure the just received phone (add the device to my ObiTalk account and the two Google Voice numbers). It went smoothly just like the first phone. Everything looked good. There was no error or warning messages on the ObiTalk device's Dashboard. Both Google Voice lines were shown "Connected"). However, I was not able to initiate a call from the phone (getting a dial tone on both lines) or to the phone. I spent quite a bit of time trying troubleshoot the problem, deleting the phone, adding it again, etc. I did not get anywhere. It appeared that ObiTalk servers were not able to receive outbound calls or sending the inbound calls to the phone. I was able to do a test call to ObiTalk servers which echos back whatever you say indicating to me that the servers do see the phone but no Google Voice communications. I proceeded to delete the phone from the ObiTalk dashboard, reconnected the old one (with the stuck nav buttons), added and configured the Google Voice lines. I had no problem initiating or receiving calls using Google Voice numbers. I concluded that the new phone is somehow defective which is rather strange but I guess Sh...t happens. I am sending both phones to Amazon and they agreed to credit my account with the original purchase price. Very disappointed with this phone and Polycom Support. You have been warned!
As I discovered like others, Polycom/OBihai are shipping phones with defective firmware in the last few months or longer. It is a known issue. Why this reputable company, Polycom is not updating the product page on Amazon to give customers a heads up and provide an expedited process to get the corrected firmware is beyond me!
1. Ease of configuration: whether you have SIP trunks, an IP PBX or use Google Voice, configuration is so easy with Obihai products, especially as compared to Polycom (who recently purchased Obihai) as to be almost beyond belief. Lesson learned: as soon as you plug in your unit, point your browser to obitalk.com and set up an account. The web client configurator is especially well thought out and pushes configuration changes instantaneously to your phone. When your phone acquires an IP address, you dial **5 [plus a four-digit number from obitalk.com] and, voila, it is registered with Obihai. The basic device configuration covers most setup requirements. If you need to geek out, there's an expert interface as well. Obihai offers a range of provisioning options to simplify a company-wide deployment, for example. Also, these phones reboot VERY quickly, so configuration changes are not a day-long exercise.
2. 'Low level considerations': I recall assessing telephonic options some years back and a value-added reseller told me that, for most people, the 'low-level considerations' ended up trumping most other features on a phone. Thus audio clarity, volume, physical interface etc. typically outweigh other considerations. In this regard, I can report that the Obi2182 offers exceptional call quality and ease of use.
3. Google voice: working with the GV API is no picnic. On the other hand, free US calls, no monthly charge for a number, and very inexpensive international calling are compelling positives. As near as I can tell, the Obihai products may be the only hardware option that is certified for GV interoperation. Kind of a big deal if you're a Google Voice/Hangouts user.
3. Technical support: while this is usually assessed in terms of an absence of negatives, that metric does not do the team at Obihai justice. When I set up my unit, I had a nagging issue: mixing Google Voice mixed with IP PBX registrations on a SIP trunk Asterisk server caused the Google Voice registration to fail. Obihai tech support took over my phone, diagnosed the problem, and pushed a new firmware version. I have the sense that they wrote the new version specifically to solve this problem. Now THAT is some serious tech support.
My one fervent hope is, since Polycom acquired Obihai, that they won't 'fix' it. Otherwise, if you're considering a new business class VOIP phone, look no further. There really is no way to improve on the Obihai experience.
Since, Obihai has been bought out to Polycom, I figured I reach out to them for support. But, I can not get support with them unless I am reseller.
Basically, If you are consumer than you are screwed.