Top critical review
One person found this helpful
How does this company stay in business?
on December 30, 2013
Says on label if you do not have a DVD drive (like the Macbook Air) you can go on-line and download the apps using the activation code included in this package. I could not. The activation code did not work as noted by many other reviews below. Called Microsoft customer support. Terrible customer service experience. First all lines lead to Windows support, even the numbers given on Microsoft's Office for Mac site, and the supposed direct line given to me by one of their service reps. When I did get to the right department, enjoyed an hour of customer service dialogue during which they had me repeat my activation code seven times, their rep repeatedly screwing up entering it on their end (I do not have an accent; Indian help desk could not understand clear English even when using acronyms like A-apple; D-David, V-Victor to read out product code.) Four times the rep screwed up on the second letter E-Edward! On the eighth try, and third service rep, they finally got it right responding that the activation code was valid IF I USED A SPECIAL INSTALLER NOT AVAILABLE ON THEIR PUBLIC WEB SITE that only they could direct me too. 20 minute download later, the install then went o.k. Bottom line: High risk that if you order this product and need to install on-line, the activation code will not work as promised and you'll spend an hour in MS customer service hell to get what you paid for.
As for the program itself, would not have even ordered it if kids did not need it for school. Their school is still largely Windows based. Have used MS Office for years at work. No real problem with it. Excel remains an excellent tool without peer. Word is o.k., Powerpoint laughably dated and generally awful compared to other presentation programs. Then Microosft introduced the ridiculous ribbon found in this version, which moves around many of the commands and hogs almost 20% of screen real estate. I now find the whole package a pain to use. Again were it not be kids...