I never intended on doing a review on this product because I don't usually write product reviews. The reason I am writing this is because of the outstanding customer service.
I initially ordered this product from Amazon, however, there was an error made on Amazon's part and the item was shipped to the wrong address. I got my refund and was going to re-order the item when I suddenly get a call from the VP of Customer Relations at OfficeGoods. She inquired about my order and assisted me personally. I eventually received the electric sharpener with a letter detailing the item. They even sent replacement parts for the electric sharpener! That's not the end of it. The electric sharpener stopped working properly that same day. When I called them, inquiring if there was an easy fix to the problem, she assisted me without hesitation. I was speechless to say the least that they prioritized their customers so much.
I've tested this sharpener on #2 pencils, graphite pencils, colored pencils, and charcoal pencils. The result is the same for all of them; sharp even point every time. Another great feature is the multiple ways of powering this sharpener: 4x AA Batteries (not included), AC Power & USB to Computer (both included).
You will not run into any trouble sharpening regular pencils. Charcoal pencils, which usually have thicker graphites, tend to get their broken tips stuck at the bottom of the blades. I initially thought this was a mechanical problem, but you can easily remove the broken tips with a knife or similar instrument and it will fall out when flipping the sharpener upside down.
TL;DR - This electric sharpener works great on regular graphite/colored pencils. Broken tips from charcoal pencils often get stuck at bottom of blade (easy removal). OfficeGoods' customer service is the best I've experienced on Amazon.
| Manufacturer | OfficeGoods |
|---|---|
| Brand | OfficeGoods |
| Item Weight | 8.5 ounces |
| Product Dimensions | 5 x 2 x 3.5 inches |
| Item model number | V-7 |
| Is Discontinued By Manufacturer | No |
| Color | Black |
| Manufacturer Part Number | V-7 |
