Top critical review
4 people found this helpful
Worst printer I've ever used.
on July 2, 2010
Odd, I thought I already gave this a 1 star review, but it seems to have gone away. Oh well, I hate this printer enough to warrant writing this again. We have gone through two in our main office, and the one in our remote office has been terrible too. The first suffered from mechanical problems from almost day one, even with only moderate use. It would misfeed as many as 15(!) pages at once. Swabbing the rollers with alcohol temporarily alleviated this, but hardly something you should need to do on an almost weekly basis.
As for driver issues, all 3 have suffered from these... such as, printing totally blank sheets, cutting off margins, etc. After a lot of trial and error and conversations with HP support, we found that using a deskjet 990c driver (of all things) at least fixed the blank page issue, but many issues with document margins being cut off (that looked fine in Print Preview) remain. Granted, this review probably doesn't do much good since this model has largely been pulled off the market by HP (with good reason)... if I was of a litigious bent, I'd be tempted to see about starting a class action against HP for everyone who bought this model--Instead, I'll just steer away from ever using HP in an office environment again.
For what it's worth, my HP 1020 B&W laserjet at home has been fantastic (still on it's starter toner cartridge after 3 years of light use). However, if the K8600 is any indication of where HP's quality has headed... I'll be very reluctant to look to them for a replacement if my 1020 dies.