Top critical review
Discovered the solution - problems with repairs
on February 26, 2014
I like these cameras and have more than one, as I must take 200 pictures a day in my job as a Dog Vacay host. (They are sent to the sent to dogs' families at least once a day if not more often). I have 2 so if the battery needs charging, I don't miss any cuteness.
The one design flaw on this camera, in my opinion, was that the door to the battery/memory compartment is plastic, and flimsy, and the pressure from the sim card or battery can cause it to bow, sometimes causing the camera to turn itself off, reset, or malfunction.
I learned to take pictures holding it shut with my thumb.
Only recently, I realized that the fault may be mine. The battery is held in place by a little plastic catch. The sim card, although it does not have a visible catch, WILL lock in place if one pushes it gently down. Just push down carefully and you can hear a little click.
Now I don't know what to do with my thumb!
Mainly posting in case anyone like me hurries and has this problem, which is really a non-problem.
To see examples of the kinds of photo, you can always look at the Facebook page called Ravenhill. I use several settings, including party, sports, food, and pets.
The two cameras sadly have somehow "hit a wall" and now break frequently. They are covered by manufacturer's warranty. One can send them in for repair.
Notes on that process:
1. If you pay to ship them, there are seperate steps you must take to be reimbursed, and it won't be soon.
2. Once you send them, you should check on their progress. I sent one and it sat in some kind of limbo for over a month. Expecting it back any day for weeks, I went to check the status and it said "More information needed". They don't let you KNOW they need more information. Just let it sit, more or less forever.
3. Each time, you have to send in proof of purchase. When I sent in one of the cameras for the third time, it got stuck in limbo waiting for proof of purchase, which I had already provided twice before. When I called on the phone and pointed this out, they said not to worry, and went on with the process.
4. They don't really care about your experience. After sending a camera in 3 times, and it breaking again less than 24 hours after repair #2 and two days after repair #3, their "solution" continues to be the exact same form letter telling me to send it in for repairs....same one I used the first time. Mind you, this is happening with not one, but both cameras.
Okay for about a year, then an assortment of issues, usually to do with lens retraction and/or the LCD screen.
Cameras not bad, but the whole repair thing is a drag. They honor their warranty, but only seem to do the bare minimum. I think they just clean, and have never actually replaced any of the parts involved. I can hardly believe this thing about repairing the same camera over and over can be cost effective.
This week, silver camera is dead and red camera has developed a black dot inside the lens housing, right near the center of the screen. since I really can't be without both, I am shooting around the black spot. Sometimes I can place it over black things, sometimes I can crop it. Crying, "Out! Out, damned spot!" has not worked. It's like a new challenge....as if it is not hard enough to get good pictures. Anyway, I really like the cameras. Will probably just buy a third one and hope for the best, because I have not really found anything comparable with similar reviews and features.