Top critical review
14 people found this helpful
Nice job there
on June 12, 2015
Okay almost thirty days after ordering, I ordered this chair in advance of three level lumbar spinal fusion, I get a pallet (!) dropped in my driveway with a massive box of chair. You know if I ordered a refrigerator or even a couch it would be set up in the appropriate space and all the delivery materials would go away. Remember this is costing about $1200, it took about 28 days after ordering to arrive. Nice job there, catnapper.
So with the help of my son I got it set up and what did I get. It does what they said it would do. However, it's big, but not long. So about 4" short for me. The actual back support is negligible, it just isn't engineered well. The bottom support is nice and firm. The upper back support is okay and the head support is absurd. I needed a pillow. I just happened to have a Simple Posture lumbar support pillow, and that made it better.
You know the funny thing is if they had shown even a modicum of customer support I wouldn't be nearly as critical. To be honest they tried, Furniture Warehouse gave me a $50 credit because they were so late, marketing does try, and Amazon gave me a month of Prime when I whined to them.
It's just that after all that. The chair is mediocre, and I need it too much to go through the likely immense nightmare of returning it.
Oh yeah, also that is an absolutely awful color. Kinda baby puke green.
Nope. No recommendation from me. Don't waste your time, your money, or your temper on these people. They don't care about you. Third party sellers at Amazon are not a good bet apparently. I love Amazon dearly, but when it gets out of their hands things get weird.
Ninja edit: I fixed the problems that made it unusable rather than attempt to return it. I had to have a wedge of foam made to fill in the four plus inch gap at the lumbar level. Now it gives good spinal support. Also because the foot rest stopped at almost a 45 degree angle below level I built it up with pillows to bring the foot rest up to above heart level and to raise the knees to ease pressure on the legs. Now I can actually sit in the chair comfortably for more than five minutes.