Top critical review
86 people found this helpful
Good service but might be too new.
on July 16, 2012
Bottom line: Reasonable service, but if there is any confusion, be sure to use the 888-804-7726 number instead of Amazon or Dish customer service.
The reps who called to schedule the appointment were very courteous and accommodating. The technicians called ahead to confirm a time and in the end did a thorough and careful job mounting the TV.
However, the work order they had was for a "free installation" which did not mention the "included wall mount bracket and HDMI cable" -- they wanted to know how I was going to pay for those. I showed them the amazon.com page (which has it right in the title) to no avail. I wound up speaking with their "DASH" call center reps who were no help -- they knew nothing about a partnership with Amazon and my request to speak with a supervisor was not honored. I conferenced in Amazon's customer service, who was a nice enough guy and tried to help, but his word carried no weight with the folks at Dish.
After an hour of frustration with the install halted 75% complete, I tried the number above. It turns out that is a special number for this partnership and he immediately knew what to do. After a few attempts he was able to get the work order changed which satisfied the crew. If you find yourself in a similar situation, I would go straight to that number.