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The One Minute Apology: A Powerful Way to Make Things Better Hardcover – January 7, 2003
This month's Book With Buzz: "The Lying Game" by Ruth Ware
From the instant New York Times bestselling author of blockbuster thrillers "In a Dark, Dark Wood" and "The Woman in Cabin 10" comes Ruth Ware’s chilling new novel, "The Lying Game." See more
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From Publishers Weekly
Blanchard, bestselling author and "Chief Spiritual Officer" of the Ken Blanchard Companies, and literary agent McBride have created a simple parable designed to demonstrate Blanchard's fourth essential management secret-the apology (which follows goal-setting, praising and reprimanding). Immediately before a long holiday weekend, there's a corporate board meeting, and the president of the company learns of the board's disappointment with the company's failing performance. A meeting is scheduled for the following Tuesday to discuss what action to take. The president asks his assistant to meet with him on Monday. The assistant, a bright and loyal young fellow, goes to see the One Minute Manager for the weekend, seeking advice. There, amidst golf, dining and long conversation, the assistant learns that the president must apologize and take responsibility for the company's performance, even if this action costs him his job. The assistant learns about the value of apologies, as well, and impresses the One Minute Manager. This breezy book can be read quickly and its point is almost too obvious. The story is simple to the point of cliche, but the message will undoubtedly resonate in today's uncertain economy burdened by numerous instances of corporate greed and scandal where executives were unwilling to admit any wrongdoing.
Copyright 2002 Reed Business Information, Inc.
“A shark-proof strategy for making everyone’s life better.” (Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive)
“Read The One Minute Apology and discover a secret power that will makes things better for you.” (Deepak Chopra)
“This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong.” (Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks)
“An invaluable resource for anyone who needs to say they’re sorry.” (Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc.)
“A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home.” (Cal Thomas, Syndicated Columnist)
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Top customer reviews
OMA is a parable of pride preventing acknowledgement of error, and intervention of the One Minute Manager with RULES on the why and how of a proper apology. This is one of those Books of Life Concepts that one will have to read several times in order to fully "get it" and incorporate into one's life.
And, in the Forest Gump Chocolate Box Simile Department, Blanchard opines that life is also like the game of Monopoly - at the end, it all goes back into the box: "No matter how you push and shove for money, recognition, power, prestige, and possessions, when life is over, everything goes back into the box." Reviewed by TundraVision, Amazon Reviewer