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Ooma Telo Free Home Phone Service (Discontinued by Manufacturer)
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- Revolutionary device that gives you free calls within U.S. and low rates for international calls. Pay only applicable taxes and fees
- Works with any corded or cordless phone; easy installation with no computer required. Not compatible with Ooma Scout.
- Includes caller-ID, call-waiting, 911, and many other calling features
- Includes 60-day free trial of Ooma Premier -- a suite of enhanced calling services features
- Includes everything needed for installation; backed by 30-day money-back guarantee and extendable 1-year warranty
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Free home phone service with Ooma; Free calling in the U.S. to any phone number; caller-ID, call-waiting and 911 included; No computer or headset required; Option to keep your existing phone number; Low-cost international rates starting at pennies per minute
From the Manufacturer
Ooma Telo Free Home Phone Service
The Ooma Telo allows you to call anywhere in the U.S. for free - after purchase of the Ooma Telo all you pay is applicable taxes and fees. The Telo is easy to set up and even easier to use. Simply connect the device to your high-speed Internet and then to your existing phone. You don't need to use a computer or wear a headset to make and receive calls. In fact, your telephone will work as it always has, just without the costly monthly bills. With the Ooma Telo, you'll be calling and saving money within minutes.
Free Calls in the U.S. and Low International Rates
With its sleek design and enhanced calling features, the only thing that's not impressive about the Ooma Telo is the price tag. The Ooma Telo allows you to enjoy free calls within the United States and low international rates, resulting in savings on your phone bills.
Easy Installation with Your Existing Phones
The Ooma Telo has been designed for intuitive and easy installation: simply connect it to your router and your existing home telephone. Most customers are connected and making calls in less than 15 minutes. If you've got any questions, the Ooma support site is loaded with dozens of articles, diagrams, tips, and friendly help.
Get Peace of Mind with 911 Alerts
Going out shouldn't be cause for concern when you leave your kids with a babysitter or when you're caring for a loved one. Gain some peace of mind with 911 Alerts. If anyone dials 911 from your Ooma phone, we'll immediately send a text message to your cell phone letting you know. You'll instantly be alerted that there's a problem, and can respond to the situation appropriately.
Port Your Existing Phone Number
For a one-time fee, Ooma gives you the option of retaining your current telephone number. If you prefer to change numbers, you can choose a new number in almost any calling area in the US at no extra cost.
Exclusive Web Portal
My Ooma is the online command center for your Ooma system. You can check your voicemail and call logs, configure your preferences, upload your Contact List, update your 911 address and much more. Access My Ooma anytime and anywhere that you have an Internet connection, even from your mobile smartphone.
Crisp, Clear Voice Quality with No Dropped Calls
PureVoice HD technology allows Ooma to deliver clear audio even when substandard calling conditions exist. It includes:
Advanced Voice Compression: Ooma uses an advanced voice compression algorithm that consumes over 60% less bandwidth than standard VoIP technology. That leaves you with more bandwidth for your other online activities, and increases the likelihood that your voice traffic will be delivered.
Wire-speed Quality of Service: Even though Ooma uses only a fraction of the bandwidth of standard VoIP technology, those packets need to arrive without delay for optimal quality. The Ooma Telo prioritizes voice packets without slowing down the rest of your network. This way you can enjoy crystal clear calls even as you're uploading your latest video clips.
Adaptive Redundancy: Network packet loss is the enemy of VoIP - dropped packets can cause voice to sound stuttered or garbled. The Ooma Telo detects packet loss on your Internet connection and automatically sends redundant packets to boost the clarity of your phone call.
Encrypted Calls: Ooma takes your privacy seriously. We leverage the same encryption technology that governments use to protect classified data to protect your conversations. This makes Ooma even more secure than the traditional landline.
High Definition Technology: HD Voice technology doubles the fidelity of your phone calls by capturing twice the speech information of a standard voice call (yes, that even includes your landline). When you and the other caller both use an Ooma Telo Handset or other HD compatible phone, your voice will sound more natural than ever.
Sophisticated Technology Meets Elegant Design
The Ooma Telo is a small, always-on, network-managed, secure Linux computer packed with processing power to keep your calls clear and reliable.
Ooma is a full router capable of prioritizing voice data and directing traffic to ensure the most reliable phone service. Features include:
- USB port supports Wi-Fi and Bluetooth accessories and provides future expansion opportunities.
- Built-in speaker provides you the ability to screen calls prior to answering.
- Touch sensitive keypad provides one-touch access to Voicemail and other frequently used features.
- Built-in DECT 6.0 supports optional Ooma HD2 Handsets and Ooma Linx remote phone jacks for superb sound, security and range.
- Built-in dual 450 MHz processors and 1Gbyte non-volatile memory provides the power for Ooma PureVoiceTM, including HD Voice and Adaptive Redundancy for a more natural sounding voice without stuttering or interruption.
What's in the Box
The package contains an Ooma Telo device, an Ethernet cable, an AC adapter, and Quick Start Guide.
Why You Will Love the Ooma Telo
- Free U.S. Calling: Free calls within the U.S. After purchase of the Ooma Telo, you pay only applicable taxes and fees.
- Superior voice quality: Crystal-clear voice quality with PureVoice HDTM technology.
- Feature rich: Includes voicemail, caller-ID, call-waiting, 911, online call logs, and many other features.
- 911 Alerts: Get notified the when 911 is called from your Ooma number.
- Voicemail: Listen to messages hands-free from the built-in speaker with one-touch voicemail access. You can also listen to your voicemail remotely from any phone or web browser.
- Free In-Network Calling: Call other Ooma number anywhere in the world for free.
- Free Trial: Includes 60-day free trial of Ooma Premier -- our suite of enhanced calling features
- High-speed fixed-line Internet connection (cable, DSL, fiber-optic)
- 256 Kbps upstream network speed (384 Kbps recommended)
- Corded or cordless home phone, or optional Ooma HD2 Handset
- Intended for residential use only
- Works with any corded or cordless phone; easy installation with no computer required.
- Includes voicemail, caller-ID, call-waiting, 911, and many other calling features
- Includes everything needed for installation
- High-speed Internet, online activation, and credit card required.
Top customer reviews
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My must haves:
Port my number
Caller ID with name - and a feature list must say 'with name'. Caller ID means only phone number display.
Caller ID outgoing
Keep your own phone equipment
Consistent monthly charge, no annual fees, increases or annual fee to keep my own number
Reasonable overage or call limit
e911 - VoIP version of being able to call 911 and have your phone number, name and address
Call quality & reliability
Call friends/family in another state for free
Good customer service
Rated well by others & not a Fail grade with the BBB.
Ooma's features does all this list and more.
Setup for the Telo was very easy. The instructions that come with it are clear and concise. Our first try it didn't connect, but it had to do with our own modem. We rebooted our modem and it has worked perfectly since then. It hooked up easy as pie to our phone. Then you get to setup your online account and your phone will start working. I got to select online what I call a 'temporary local number' (until I ported my landline number a month later). You can select from a plethora of local available numbers, you're not stuck with one or two choices like a landline setup. Your Ooma online account is impressive! You have to see it to believe it: many options, features, detailed call logs, voicemail, etc. I have to say additionally that Ooma has an impressive regular web site with clear & concise detailed information to help you decide if you want to purchase it. It answered most of my questions & I haven't needed to contact customer service at all.
I purchased Telo from Amazon, because I absolutely trust Amazon & I was able to purchase an online Square Trade Warranty at the same time for the Telo, which was less expensive than the Ooma company warranty. To purchase a Square Trade warranty on any expensive product, you just search for it on Amazon and select the correct product category and sale price (less taxes) and add it into the shopping cart with the product.
Porting your number:
The best advice I saw from a review, was to purchase your chosen VoIP on a trial period - then wait a month or two to port your number over. You're paying extra, but it's more than worth it if you don't end up liking the VoIP. Some charge to port your number in and out. We got it free on both ends, since AT&T doesn't charge for outgoing & Ooma doesn't charge to port in if you sign up for Annual Premier and select that as your free gift. We waited a month before porting. Ooma states that it can take up to four weeks to port, but ours was done in a week from AT&T.
Ooma worked best for us with all of my criteria. It does cost more up front, but it was worth it and the Telo unit will pay for itself in a few months. You can opt for free Ooma, where you only pay monthly taxes - incredible deal compared to other VoIP's. Taxes depend on where you live ($3.75 is charged monthly to our credit card). You can opt to purchase Ooma Premier on a monthly basis of $9.99 or an annual amount (tax remains the same no matter your choice). The annual payment signup comes with a free gift of a few options from free porting to free optional equipment.
We chose Ooma Premier, because it is an extremely reasonable price compared to other VoIP's. It comes with Caller ID with name, and an extra virtual number, which lets you select a phone number from any city in the country so that out of state family can call this number and it's local to them. Love this feature, since we family in another state that reside within the same area code. FYI Caller ID outgoing will not show this virtual number even if you have two lines. Plus as mentioned above, free porting with annual subscription. The rest of Ooma Premier features are listed out on their website.
I cannot tell the difference between my landline and Ooma VoIP. I only noticed that the sound was a little bit louder. I did try to place a call one day to a restaurant and the call would not ring through. I read on their forums that it can happen in rare occasions - a possibility with any VoIP anyway. This was a known issue and Ooma is working on a fix for their next software update. Their updates are sent to your Telo automatically through the internet connection. This was the only time I couldn't place a call.
Ooma offers a lot of optional equipment which can be useful depending on your situation. We have been thinking about the Wireless Adapter so that the phone doesn't have to be close to the modem - a great option if desired. They even have a phone you can buy that will display a photo of who's calling.
Caller ID Contacts List:
Ooma has a great way of managing Caller ID. I even think it's better than my iPhone. You can go to your online account and input all your friends and family and give them a Caller ID, name, photo, address, etc. You can import from Outlook (CSV format), Google, LinkedIn, AddressBook & even photos from Facebook. Or you can do it from the call log as people call. I don't believe they mention this perk on their site - I didn't realize this until we had the account. So all those friends that call with their cell phones, you can now attach their name to it! You can have one person with multiple numbers and even group the contacts by category titles you create.
I know now that calls on my phone coming in with All Caps are not on my contact list and those with regular upper & lower case are on my contact list. I believe you can do this even without Ooma Premier, so you can have your contacts list and still get Caller ID with name for them. Ooma for free only comes with Caller ID number (no name).
Note: Caller ID with name outside of my contact list can sometimes be strange - it may say OOMA or the phone exchange city title.
You can also select if you want Caller ID outgoing or not and the initial setup of what your Caller ID name will look like. When we setup our temporary number to begin with, the caller ID name was wrong, I guess it takes a few months, but when we ported our number it used that caller ID & so it was correct. Once setup, it's set and does cost to change it after that - we haven't had the need to change it.
Get Rid Of Pesky Calls:
Once someone calls your number and you decide you don't want them to call anymore...telemarketers....you can black list them and presto, their call won't come through and they will instead receive a message that you're phone is disconnected (one of four options on how to handle these calls). They have similar options for calls without caller ID. This in and of itself is worth it. They also have an option to turn off known telemarketers. They don't state who these are or their numbers, just a selection of allow or disallow.
You're out and about and someone calls and leaves a message at home. Or you turn off your ringer and you're upstairs and don't realize someone called & left a message. Voicemail can be forwarded to an email. I have it setup that voicemail is sent to a special email address just for that and my cell phone is setup to receive a notification if an email comes through to this account. It will show the caller ID and I can click on it to play the message through the internet. Very awesome feature!
Forward To A Cell Phone:
You can have calls forwarded to your cell phone, or just have calls forwarded if the internet is down, electricity is down, whatever might happen.
e911 & Alert Message:
Great feature and really is a must have for emergencies, plus Ooma has an additional feature that will send a text message (when 911 is called) to a specified cell phone stating whatever text you want - basically a heads up to someone else that you placed a 911 call from your home phone.
Overall, I'm incredibly impressed with Ooma. I'm so happy we switched to a superior phone company that offers amazing features and is so much cheaper. I wish we would have done it sooner.
This is a fine device and it works quite well. I recommend its purchase but everyone should be aware of the modest yet mandatory monthly fees. After you buy this device you MUST pay between $3.50 to $4.00 a month (that is the absolute minimum - actual cost varies by zip code) every month to OOMA. For that modest fee you'll get unlimited* free phone calls through out the USA, Caller-ID, 911 service, answering service, etc at this basic rate. OOMA's basic service is quite good and far from crippled.
What is the OOMA Telo?
A device that connects between your existing phones (wired or wireless or both) and the internet to make phone calls. Your computer does not even have to be on and no software is needed/used and/or supplied. To repeat myself, you only need an active high speed internet connection for this device to work. This is identical to what cable providers (such as Comcast, ATT Uverse, etc) offer in their TV/internet/phone packages. These cable providers also dump your phone calls onto the internet and then charge you $40 or $50 a month for just the telephone portion of your service. OOMA is also nearly identical to Vonage yet much cheaper too.
Is OOMA free?
NO (although it once was). Figure about $4.00 a month (it varies slightly by zip code) for unlimited* USA calls with caller ID, 911, answering service, etc with OOMA's "basic" service. Their "premiere" service, offers a number of very advanced features (see their website) and costs an additional $10.00 a month added to the previously mentioned $4.00 a month charge. So to be clear - the premiere service costs about $14.00 a month and OOMA's basic service costs about $4.00 a month. Keep in mind OOMA's basic service has a wide range of features so it is far from basic and/or useless. In fact, their "basic" service is exactly what I use. Thankfully - OOMA only offers two levels of service - basic and premiere so you can easily review the differences on their web site
What equipment/services does OOMA require?
Simple - a "high speed" internet connection but OOMA does NOT require your internet connection be very fast. In fact, by todays standards, it can be incredibly slow. Interestingly, OOMA does not clearly specify a recommended internet speed but, given various forum posts, it seems that even a lowly speed of 1 MPS is more than adequate. So if you have any type of internet connection other than an old fashioned dial up connection, this device should work just fine. Your existing phones will also work just fine too. No actual phone is included with the device but it is easy to hook up your existing home wiring and existing phones via a single telephone cord plugged between the OOMA telo device and any telephone jack. That type of setup is identical to what cable providers or Vonage uses.
Is OOMA a good deal?
I'd say it is a GREAT DEAL but here are the figures. You pay a fairly hefty up front cost to purchase the OOMA Telo device (between $150 and $200) and then it will cost you about $4.00 or $14.00 a month for OOMA's services. Compare that to your monthly costs for internet based phone service from your cable provider. Within the first year you'll likely come out ahead and after the first year --- the savings really add up. OOMA is also considerably cheaper than Vonage which charges about $25.00 a month PLUS taxes and fees of about $9.00 to $13.00 for their unlimited* USA/Canadian calling plan. So Vonage really costs about $35.00 a month. However, Vonage does not charge for their equipment. Yet you will still come out ahead with OOMA in the first year and keep saving considerably more thereafter.
It is generally excellent and since OOMA has put a lot of technology into this device I suspect it is not only as good as what you get from your cable provider but likely better. I did several test calls from my OOMA system, calling myself on another line (which was an actual, old fashioned, hard wired landline - the gold standard). Beyond a very slight delay, the voice quality was superb. BTW: I'm an electrical engineer. Yet nothing beats a hard wired, old fashioned, telephone connection.
The only disadvantage I can see is it takes a (tiny) bit of effort to install the OOMA in comparison to just having a tech from your cable provider installing everything. OOMA has made this device very simple to install but some folks like everything to be done for them and here (obviously) the cable provider comes out ahead. Also to be fair - an elderly person or someone who is absolutely clueless might have some difficulty but OOMA has gone overboard in making it a very simple device to install. Yet, to be very clear, you have to know where your modem is and find a telephone jack near it and run the supplied cable. Then go to OOMAs web site and supply some simple information (like your name and address so 911 knows where to go) and a credit card number so they can bill you.
Another problem for OOMA, Vonage, Cable providers, etc is you need electrical power to keep your phones working. Traditional, old fashioned telephone lines provide their own power that is sent over their wires. I can't tell you the number of times my home has lost power (I'm in a bad service area and we loose power at least 4 times a year but rarely more than 20 days total in a given year) but my traditonal landline phones always keep working. I use OOMA for a second line only. If you have good cell phone service this may not matter or if your electrical power is far more reliable it probably is not a concern. For the infirmed and those that need a lifeline - you want a battery backup or an old fahioned telephone line.
I really like my OOMA telo unit but I resent OOMA's current advertising. This is NOT a one time purchase nor is ANY free service included except for the first 2 months!!! At minimum - figure about $4.00 a month after you spend between $150 and $200 for the device. Without paying at least $4.00 a month you will find you have purchased a useless device (meaning a "brick" - techno parlance - for an electronic device that is as useless as a brick)! Now $4.00 a month is not much but why advertise OOMA as free????? That strikes me as deceptive. Shame on you OOMA when you have produced such a fine device and such a reasonably priced telephone service.
* Unlimited calling is NOT unlimited calling. OOMA says (in the fine print) that it includes up to 5,000 minutes per month and Vonage says (in even finer print - actually this was quite hard to find) their "unlimited" plan includes up to 3000 minutes per month. Clearly both services want to discourage call centers and businesses from using their products. OOMA, on its web site says "We have never terminated a customer that has used the service for residential purposes." Vonage says their "unlimited" (actually a 3000 minute plan) suits 95% of its customers. I believe both of them. These minutes apply ONLY to out-going calls for OOMA. I'm uncertain about Vonage. I also suspect that cable companies have similar caps but I have not researched this.
I would NOT RECOMMEND the OOMA HD2 handset. I tried it and then returned it. I recommend you just stick with your existing phones. This handset is not required and I preferred my existing cordless and wired phones. See my review of OOMA's HG2 handset, but be aware, there are some advantages to users that use OOMA's premiere services if they purchase this handset.