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Ooma Telo Free Home Phone Service (Discontinued by Manufacturer)
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- Revolutionary device that gives you free calls within U.S. and low rates for international calls. Pay only applicable taxes and fees
- Works with any corded or cordless phone; easy installation with no computer required. Not compatible with Ooma Scout.
- Includes caller-ID, call-waiting, 911, and many other calling features
- Includes 60-day free trial of Ooma Premier -- a suite of enhanced calling services features
- Includes everything needed for installation; backed by 30-day money-back guarantee and extendable 1-year warranty
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Free home phone service with Ooma; Free calling in the U.S. to any phone number; caller-ID, call-waiting and 911 included; No computer or headset required; Option to keep your existing phone number; Low-cost international rates starting at pennies per minute
From the Manufacturer
Ooma Telo Free Home Phone Service
The Ooma Telo allows you to call anywhere in the U.S. for free - after purchase of the Ooma Telo all you pay is applicable taxes and fees. The Telo is easy to set up and even easier to use. Simply connect the device to your high-speed Internet and then to your existing phone. You don't need to use a computer or wear a headset to make and receive calls. In fact, your telephone will work as it always has, just without the costly monthly bills. With the Ooma Telo, you'll be calling and saving money within minutes.
Free Calls in the U.S. and Low International Rates
With its sleek design and enhanced calling features, the only thing that's not impressive about the Ooma Telo is the price tag. The Ooma Telo allows you to enjoy free calls within the United States and low international rates, resulting in savings on your phone bills.
Easy Installation with Your Existing Phones
The Ooma Telo has been designed for intuitive and easy installation: simply connect it to your router and your existing home telephone. Most customers are connected and making calls in less than 15 minutes. If you've got any questions, the Ooma support site is loaded with dozens of articles, diagrams, tips, and friendly help.
Get Peace of Mind with 911 Alerts
Going out shouldn't be cause for concern when you leave your kids with a babysitter or when you're caring for a loved one. Gain some peace of mind with 911 Alerts. If anyone dials 911 from your Ooma phone, we'll immediately send a text message to your cell phone letting you know. You'll instantly be alerted that there's a problem, and can respond to the situation appropriately.
Port Your Existing Phone Number
For a one-time fee, Ooma gives you the option of retaining your current telephone number. If you prefer to change numbers, you can choose a new number in almost any calling area in the US at no extra cost.
Exclusive Web Portal
My Ooma is the online command center for your Ooma system. You can check your voicemail and call logs, configure your preferences, upload your Contact List, update your 911 address and much more. Access My Ooma anytime and anywhere that you have an Internet connection, even from your mobile smartphone.
Crisp, Clear Voice Quality with No Dropped Calls
PureVoice HD technology allows Ooma to deliver clear audio even when substandard calling conditions exist. It includes:
Advanced Voice Compression: Ooma uses an advanced voice compression algorithm that consumes over 60% less bandwidth than standard VoIP technology. That leaves you with more bandwidth for your other online activities, and increases the likelihood that your voice traffic will be delivered.
Wire-speed Quality of Service: Even though Ooma uses only a fraction of the bandwidth of standard VoIP technology, those packets need to arrive without delay for optimal quality. The Ooma Telo prioritizes voice packets without slowing down the rest of your network. This way you can enjoy crystal clear calls even as you're uploading your latest video clips.
Adaptive Redundancy: Network packet loss is the enemy of VoIP - dropped packets can cause voice to sound stuttered or garbled. The Ooma Telo detects packet loss on your Internet connection and automatically sends redundant packets to boost the clarity of your phone call.
Encrypted Calls: Ooma takes your privacy seriously. We leverage the same encryption technology that governments use to protect classified data to protect your conversations. This makes Ooma even more secure than the traditional landline.
High Definition Technology: HD Voice technology doubles the fidelity of your phone calls by capturing twice the speech information of a standard voice call (yes, that even includes your landline). When you and the other caller both use an Ooma Telo Handset or other HD compatible phone, your voice will sound more natural than ever.
Sophisticated Technology Meets Elegant Design
The Ooma Telo is a small, always-on, network-managed, secure Linux computer packed with processing power to keep your calls clear and reliable.
Ooma is a full router capable of prioritizing voice data and directing traffic to ensure the most reliable phone service. Features include:
- USB port supports Wi-Fi and Bluetooth accessories and provides future expansion opportunities.
- Built-in speaker provides you the ability to screen calls prior to answering.
- Touch sensitive keypad provides one-touch access to Voicemail and other frequently used features.
- Built-in DECT 6.0 supports optional Ooma HD2 Handsets and Ooma Linx remote phone jacks for superb sound, security and range.
- Built-in dual 450 MHz processors and 1Gbyte non-volatile memory provides the power for Ooma PureVoiceTM, including HD Voice and Adaptive Redundancy for a more natural sounding voice without stuttering or interruption.
What's in the Box
The package contains an Ooma Telo device, an Ethernet cable, an AC adapter, and Quick Start Guide.
Why You Will Love the Ooma Telo
- Free U.S. Calling: Free calls within the U.S. After purchase of the Ooma Telo, you pay only applicable taxes and fees.
- Superior voice quality: Crystal-clear voice quality with PureVoice HDTM technology.
- Feature rich: Includes voicemail, caller-ID, call-waiting, 911, online call logs, and many other features.
- 911 Alerts: Get notified the when 911 is called from your Ooma number.
- Voicemail: Listen to messages hands-free from the built-in speaker with one-touch voicemail access. You can also listen to your voicemail remotely from any phone or web browser.
- Free In-Network Calling: Call other Ooma number anywhere in the world for free.
- Free Trial: Includes 60-day free trial of Ooma Premier -- our suite of enhanced calling features
- High-speed fixed-line Internet connection (cable, DSL, fiber-optic)
- 256 Kbps upstream network speed (384 Kbps recommended)
- Corded or cordless home phone, or optional Ooma HD2 Handset
- Intended for residential use only
- Works with any corded or cordless phone; easy installation with no computer required.
- Includes voicemail, caller-ID, call-waiting, 911, and many other calling features
- Includes everything needed for installation
- High-speed Internet, online activation, and credit card required.
Top Customer Reviews
My must haves:
Port my number
Caller ID with name - and a feature list must say 'with name'. Caller ID means only phone number display.
Caller ID outgoing
Keep your own phone equipment
Consistent monthly charge, no annual fees, increases or annual fee to keep my own number
Reasonable overage or call limit
e911 - VoIP version of being able to call 911 and have your phone number, name and address
Call quality & reliability
Call friends/family in another state for free
Good customer service
Rated well by others & not a Fail grade with the BBB.
Ooma's features does all this list and more.
Setup for the Telo was very easy. The instructions that come with it are clear and concise. Our first try it didn't connect, but it had to do with our own modem. We rebooted our modem and it has worked perfectly since then. It hooked up easy as pie to our phone. Then you get to setup your online account and your phone will start working. I got to select online what I call a 'temporary local number' (until I ported my landline number a month later). You can select from a plethora of local available numbers, you're not stuck with one or two choices like a landline setup. Your Ooma online account is impressive! You have to see it to believe it: many options, features, detailed call logs, voicemail, etc. I have to say additionally that Ooma has an impressive regular web site with clear & concise detailed information to help you decide if you want to purchase it. It answered most of my questions & I haven't needed to contact customer service at all.
I purchased Telo from Amazon, because I absolutely trust Amazon & I was able to purchase an online Square Trade Warranty at the same time for the Telo, which was less expensive than the Ooma company warranty. To purchase a Square Trade warranty on any expensive product, you just search for it on Amazon and select the correct product category and sale price (less taxes) and add it into the shopping cart with the product.
Porting your number:
The best advice I saw from a review, was to purchase your chosen VoIP on a trial period - then wait a month or two to port your number over. You're paying extra, but it's more than worth it if you don't end up liking the VoIP. Some charge to port your number in and out. We got it free on both ends, since AT&T doesn't charge for outgoing & Ooma doesn't charge to port in if you sign up for Annual Premier and select that as your free gift. We waited a month before porting. Ooma states that it can take up to four weeks to port, but ours was done in a week from AT&T.
Ooma worked best for us with all of my criteria. It does cost more up front, but it was worth it and the Telo unit will pay for itself in a few months. You can opt for free Ooma, where you only pay monthly taxes - incredible deal compared to other VoIP's. Taxes depend on where you live ($3.75 is charged monthly to our credit card). You can opt to purchase Ooma Premier on a monthly basis of $9.99 or an annual amount (tax remains the same no matter your choice). The annual payment signup comes with a free gift of a few options from free porting to free optional equipment.
We chose Ooma Premier, because it is an extremely reasonable price compared to other VoIP's. It comes with Caller ID with name, and an extra virtual number, which lets you select a phone number from any city in the country so that out of state family can call this number and it's local to them. Love this feature, since we family in another state that reside within the same area code. FYI Caller ID outgoing will not show this virtual number even if you have two lines. Plus as mentioned above, free porting with annual subscription. The rest of Ooma Premier features are listed out on their website.
I cannot tell the difference between my landline and Ooma VoIP. I only noticed that the sound was a little bit louder. I did try to place a call one day to a restaurant and the call would not ring through. I read on their forums that it can happen in rare occasions - a possibility with any VoIP anyway. This was a known issue and Ooma is working on a fix for their next software update. Their updates are sent to your Telo automatically through the internet connection. This was the only time I couldn't place a call.
Ooma offers a lot of optional equipment which can be useful depending on your situation. We have been thinking about the Wireless Adapter so that the phone doesn't have to be close to the modem - a great option if desired. They even have a phone you can buy that will display a photo of who's calling.
Caller ID Contacts List:
Ooma has a great way of managing Caller ID. I even think it's better than my iPhone. You can go to your online account and input all your friends and family and give them a Caller ID, name, photo, address, etc. You can import from Outlook (CSV format), Google, LinkedIn, AddressBook & even photos from Facebook. Or you can do it from the call log as people call. I don't believe they mention this perk on their site - I didn't realize this until we had the account. So all those friends that call with their cell phones, you can now attach their name to it! You can have one person with multiple numbers and even group the contacts by category titles you create.
I know now that calls on my phone coming in with All Caps are not on my contact list and those with regular upper & lower case are on my contact list. I believe you can do this even without Ooma Premier, so you can have your contacts list and still get Caller ID with name for them. Ooma for free only comes with Caller ID number (no name).
Note: Caller ID with name outside of my contact list can sometimes be strange - it may say OOMA or the phone exchange city title.
You can also select if you want Caller ID outgoing or not and the initial setup of what your Caller ID name will look like. When we setup our temporary number to begin with, the caller ID name was wrong, I guess it takes a few months, but when we ported our number it used that caller ID & so it was correct. Once setup, it's set and does cost to change it after that - we haven't had the need to change it.
Get Rid Of Pesky Calls:
Once someone calls your number and you decide you don't want them to call anymore...telemarketers....you can black list them and presto, their call won't come through and they will instead receive a message that you're phone is disconnected (one of four options on how to handle these calls). They have similar options for calls without caller ID. This in and of itself is worth it. They also have an option to turn off known telemarketers. They don't state who these are or their numbers, just a selection of allow or disallow.
You're out and about and someone calls and leaves a message at home. Or you turn off your ringer and you're upstairs and don't realize someone called & left a message. Voicemail can be forwarded to an email. I have it setup that voicemail is sent to a special email address just for that and my cell phone is setup to receive a notification if an email comes through to this account. It will show the caller ID and I can click on it to play the message through the internet. Very awesome feature!
Forward To A Cell Phone:
You can have calls forwarded to your cell phone, or just have calls forwarded if the internet is down, electricity is down, whatever might happen.
e911 & Alert Message:
Great feature and really is a must have for emergencies, plus Ooma has an additional feature that will send a text message (when 911 is called) to a specified cell phone stating whatever text you want - basically a heads up to someone else that you placed a 911 call from your home phone.
Overall, I'm incredibly impressed with Ooma. I'm so happy we switched to a superior phone company that offers amazing features and is so much cheaper. I wish we would have done it sooner.
- Caveats: Your experience may differ depending on the speed of your internet connection, its reliability, and the reliability of your electricity. In my case, all three are good enough that we rarely experience disruption in service. In addition, we get good cell coverage at our home, as a backup.
- Sound quality: Nearly indistinguishable. When we first got the unit, but before we ported our number over, we did a comparison, calling friends and family on both Ooma and AT&T. The other parties could not perceive any difference in sound quality. On our side, the only difference we noticed was that the sound was louder with the Ooma.
- Connectivity: Even after reading reviews and literature, we were a bit uncertain as to whether the Ooma would handle our entire house effectively. We needn't have worried. There is a little box on the outside wall of our house where the phone company's wires enter. The box takes a screwdriver to open, and inside is a cord that plugs in to a regular telephone jack type of outlet. Unplug that cord, and we are disconnected from the phone company. Then we plugged the Ooma into a spare phone jack in the house, and every other phone jacked worked as normal, using the Ooma. It was really easy! Bear in mind that our internet is delivered over the cable lines. If our internet were delivered over the phone lines (i.e. DSL), then this approach would not have worked.
- Alarm system: We have an alarm system, and you aren't supposed to use the Ooma with it. Before getting the Ooma, we upgraded the system to one that uses a cellular connection. This increased our monthly cost for the alarm system, but that increase was far less than our phone bill savings.
- Cost: We elected to get Ooma's $10/month Premier service. Even with that and the increased alarm system cost, it only took a few months for the Ooma to pay for itself in phone bill savings.
- Features: The Ooma basic service contains nearly all the standard features our old landline had, with the exception of three-way calling and name lookup on caller ID. The Premier service contains those, plus a number of additional features. These are the ones that we enjoy most:
--- Blacklists: If the federal "Do not call" registry isn't reducing your annoying call volume enough, this is a great help. There is a "community blacklist" that filters out many telemarketers based on their directory, and you can use the web site to create your own personal blacklist as well.
--- Voicemail monitoring: Voicemail is great, but answering machines have the advantage of letting you listen to the message as it is being left, and even interrupting the message by picking up the phone as the caller is leaving it. With this feature, Ooma gives you the best of both worlds.
--- Multi-ring: Pick a mobile phone number, and your cell phone will ring whenever your home phone does. If you are counting on your cell phone as a backup in case of service disruption, then you may want to enable this feature or the "backup number" feature (which is similar, but only activates if it can't ring the Ooma).
There is also one new feature from the Basic service that we really like: The ability to configure the number of rings before voicemail picks up. For some reason, our AT&T landline switched to voicemail after only three rings, and we couldn't change that. As a result, we would frequently have mad dashes to the telephone in order to avoid missing a call. We configured Ooma for a more relaxing six rings.
In short, we are paying far less for just as good voice quality and more features than before. If there is a downside, we haven't really noticed it in the last several months.
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