As a risk management journalist, I read many articles and text on operational risk. Many are hard going; this book is not. The language is straightforward and avoids repetition of buzzwords, a pet grievance. More important is the clarity of thought, the distillation of two lifetimes of experience in operational risk management that underpins this work.
Lee Coppack, Risk Management Professional, March 2011
From the Back Cover
Developments in IT and e-commerce, large-scale mergers and acquisitions, andincreased outsourcing all suggest that operational risk exposures are substantialand growing. In recent years, bankers and financial professions have recognizedthe crucial and growing importance of operational risk management, and thefield is currently undergoing a surge of innovation and development. In thisauthoritative, up-to-date book, Operational Risk, leading operational riskmanagement expert Carol Alexander brings together contributions from theworld's leading experts to identify today's best practices for measuring andmanaging operational risks, and assessing them in the broader context of allrisk.