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About the Author
JOYCE NILSSON ORSINI, PhD, is an associate professor of management systems at Fordham University, the director of Fordham's Deming Scholars MBA program, and president of The W. Edwards Deming Institute.
Top Customer Reviews
The book captures many of the key points in Deming's philosophy:
1) Creating metrics based approaches to management, without falling into a quota system.
2) Differentiating between problems caused by the system and problems outside of the system.
3) Focusing on both doing things correctly, and identifying the right tasks to approach.
4) Introducing a Plan, Do, Check, Act cycle of continuous improvement.
If you look at this list, the book presents a blueprint for many of the so called management revolutions of the subsequent 15 years: Excellence, Re-engineering, Process Management, Systems Thinking. This book really is both a trend setter as well as highly important body of theory. The theory is relevant today, as many management problems today can be addressed by his 14 points of management. (Example: A reliance on inspection is bad - build quality into the process. This is highly relevant to software construction today.)
So are there any knocks?
1) You're left with many imperatives, but sometimes without positive prescriptions. For example: If you don't do annual performance reviews, what do you replace it with to determine who gets promoted?
2) The book can be dry and hard to follow. Sometimes it is written as notes pieced together.
3) Many of the companies that Deming held up as models have fallen on tougher times. It seems that today Quality alone is not enough.
Having said this, it should be required reading for any manager. The theory is good, and the book should spark your thinking.
In this context, in Chapter 2, in order to transform American industry, Deming presents the 14 points that constitute his theory of management:
1. Create constancy of purpose toward improvement of product and service, with aim to become competitive and to stay in business, and to provide jobs.
2. Adopt new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
4. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
6. Institute training on the job.
7. Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job.Read more ›
This outstanding book would benefit managers of any organization who need to learn how to achieve success by focusing on producing high quality products and services that the customer wants. The book provides readers with knowledge on the meaning of "quality' and the use of some essential quality tools in their organisations. Deming's famous 14 points provides essential guidance and directions to any organisation to ensure that it is efficiently and effectively run.
This is a well written book, which was published 20 years ago, that comprehensively covers the subject of quality with good illustrations and examples that help to clarify issues and concepts.
I thoroughly enjoyed reading this book and couldn't put it down. It is a great overview of quality control methods and control charts. I also have Mary Walton's "The Deming Management Method", but I would strongly recommend to just read Deming's masterpiece.
Most Recent Customer Reviews
This is probably the most important book ever written about business. It's a blue print on how to fix companies, both large and small. Read morePublished 6 months ago by David Dees
Deming gets right to the heart of any effort to get things done: "It is not necessary to change. Survival is not mandatory. Read morePublished 7 months ago by Scott Eaton
Still a useful book for manufacturers. A lot of experience shared. I was grateful to read it though It takes a lot of patience to do.Published 7 months ago by Dennis ILIN
Deming's message is as important today as it was then.
Recommended reading for anyone interested in QC.
Good business planning.
Deming's views about management and how to treat workings is a classic! More management people should read it. A great book for managers in trouble.Published 11 months ago by Curtis L. Robb