- Hardcover: 520 pages
- Publisher: Massachusetts Inst Technology (February 2, 1982)
- Language: English
- ISBN-10: 0911379010
- ISBN-13: 978-0911379013
- Product Dimensions: 1.5 x 5.8 x 8.8 inches
- Shipping Weight: 1.8 pounds
- Average Customer Review: 129 customer reviews
- Amazon Best Sellers Rank: #38,952 in Books (See Top 100 in Books)
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Out of the Crisis
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About the Author
W. Edwards Deming (1900-1993) was an international consultant in quality and productivity management. In 1987 President Ronald Reagan awarded him the National Medal of Technology.
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Top customer reviews
‘Out of the Crisis’ was written in 1986 but it still remains valid, possibly even more than back in the 1980s, as these days far too many managers tend to do their jobs based on gut feeling, or being influenced by an article in the media or on the internet.
You will most likely find the book difficult to read as it relies on a different paradigm and it takes time to adopt it. As such, it needs multiple reads to seep into your subconscious mind and influence your thinking at the base level, so you too can start seeing the world differently.
Obviously, you could ask the question: why change? How can Deming’s view of the world be proven to be superior? Easy: he was one of the key people who converted Japan in the 1950s and 1960s from an economic basket case and a source of shoddy goods into the leading economic power post-1970s.
If you have not read this book, no matter what you do in life, study it. Don't just read it; study it. Your results in life will improve, big time.
Dr. Deming was a statistician who deeply understood his craft and joined others for 50 years in applying these new insights. The modern reader will find much of what he says pure "common sense", but this was not so in 1960, 1970 or 1980. The modern reader may find some of his policy prescriptions extreme, sensational or just plain wrong. In most cases, Deming had applied the logical consequences of his insight to raise important questions and provide "logical" answers. At a minimum, he gained the attention of Fortune 500 CEOs.
The book is long, dry and unecessarily argumentative. However, it is worth reading for its direct insights into the history of modern quality, process and operations management. Deming is transparent. He shares his views, warts and all. "How could he know?" The quality paradigm is a highly valuable complement to the financial paradigm, applicable to all organizations.
Managing and improving processes with perfection goals adds great long-term value for mankind. Deming's insights provide us with tools and confidence to follow this value added path.
My name is Carlos and I am a business analyst. My job is to analyze the operation of a business as a whole, and optimize business processes.
If any one wants to know about how to make a business operation efficient and how to improve productivity, then read "OUT OF THE CRISIS" and apply the principles explained therein. Forget business process management, Six Sigma, ISO. Bear in mind that before investing in Information Technology solutions you need to improve your processes first.
BUY THIS BOOK, STUDY IT, AND APPLY WHAT DR. DEMING TEACHES ABOUT QUALITY...it is written in plain English and easy to understand.