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The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence Hardcover – July 3, 2012

4.5 out of 5 stars 79 ratings

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Editorial Reviews


"This fast-moving book gives managers a series of practical, proven strategies and tools to improve performance to get better results immediately." -- Brian Tracy "Author of Full Engagement"

"Too often, outstanding performance seems out of reach. Karen Martin explains, with elegant simplicity, why so many organizations 'can't get there from here.' Better yet, she provides clear, actionable advice on building a foundation that will allow anyone to achieve excellence." -- Matthew E. May "Author of The Laws of Subtraction"

"A powerful model of what makes a high-performance organization. " -- Jeffrey Liker "Toyota Way"

From the Publisher

Karen Martin has been building, managing, and improving operations for more than 20 years. As principal consultant for Karen Martin & Associates, LLC, she is a recognized thought leader in applying Lean thinking and the psychology of change to office, service, and knowledge work environments. Her diverse client list includes Fortune 500 companies, as well as small businesses, government agencies, nonprofits, and start-ups. She is the coauthor of The Kaizen Event Planner, codeveloper of Metrics-Based Process Mapping, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. She lives in San Diego.

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Product details

  • Publisher ‏ : ‎ McGraw Hill; 1st edition (July 3, 2012)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 240 pages
  • ISBN-10 ‏ : ‎ 0071782370
  • ISBN-13 ‏ : ‎ 978-0071782371
  • Item Weight ‏ : ‎ 1.09 pounds
  • Dimensions ‏ : ‎ 6.4 x 1 x 9.2 inches
  • Customer Reviews:
    4.5 out of 5 stars 79 ratings

About the author

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Karen Martin, president of the global consulting firm TKMG, Inc. (formerly The Karen Martin Group), is a leading authority on business performance improvement, operational excellence, and Lean management. Known for its keen diagnostic skills and rapid-results approach, TKMG has worked with clients such as AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Homeland Security to develop more efficient work systems, grow market share, solve business problems, and accelerate performance.

Karen is a Forbes contributor and the two-time Shingo Award winning author of The Outstanding Organization and Value Stream Mapping (coauthored with Mike Osterling), and co-author of The Kaizen Event Planner and Metrics-Based Process Mapping. Her latest book, Clarity First, was nominated for 800-CEO-READ's 2018 Business Book of the Year.

For more information, visit To subscribe to her blog and/or newsletter, visit

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
79 global ratings

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5.0 out of 5 stars Excellent
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