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4 Year Housewares Protection Planfrom Asurion, LLC
- No deductibles or added costs. Parts, labor and shipping included.
- Drops, spills and cracked screens covered from day one for portable products only.
- Other breakdowns covered after the manufacturer's warranty expires.
- File a claim online or by phone 24/7. If we can't repair it, we'll replace it or reimburse the purchase price with an Amazon e-gift card.
- Plans are only valid for new or certified refurbished products purchased in the last 30 days with no pre-existing damage. Protection plan documents will be delivered via email within 24 hours of purchase.
PIONEER Air Conditioner Pioneer Mini Split Heat Pump Minisplit Heatpump 12000 BTU-208/230 V
- Ultra high efficiency inverter+ ductless mini split heat pump system
- Cooling capacity: 12, 000 BTU/H with 17.5 SEER efficiency
- Heating capacity: 11, 800 BTU/H with 9.0 hspf efficiency
- Voltage: 208~230 VAC, 60 hertz, 1 Phase (standard household 2 line power, l1-l2-g)
- Please see the active links on this page for full specks, manuals, etc.
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From the manufacturer
Pioneer WYS Series 19 SEER Complete System Set.
Capacity Range: 9, 12, 18, 24, 30 and 36 thousand BTU/h.
Voltage: 110-120 VAC for 9 and 12 models. 208-230 VAC for All Models.
- Seer ratings ranging between 16~19.5.
- HSPF ratings ranging between 9~10.
- Refrigerant: R410a (precharged for line set lengths between 10'~25'.
- Permanent washable air filters, plus variety of other enhanced filter options.
Pioneer WYS Series 19 SEER Inverter + Ductless Wall Mount Mini Spit System Set
All In One: Air Conditioning + Heating (Reverse Cycle Heat Pump) + Dehumidification + Ventilation
Built with the latest technologies for superior efficiency, comfort, and performance: WYS 19 Inverter+ product line, from 9,000 to 36,000 BTU/h is perfect for single zone residential & light commercial applications.
- System set consists of: ductless indoor unit, outdoor unit, 16' installation kit, remote controller.
- Indoor temperature setting range is: 62~90 F, Low heat setting (unoccupied-vacation mode) is 46F.
- Cooling mode outdoor ambient range is: 32~122 F, heating mode outdoor ambient range is: +5~86 F.
- Wireless Internet worldwide remote access and programming module option available (sold separately)
- All systems are safety tested and approved for safety by ETL (Intertek tested and compliant with UL-1995 standard). Listed for energy efficiency by AHRI (ref #: 8819839).
- Unsurpassed support hotline covering installation, use, troubleshooting, and parts issues.
- Same or next day shipping via freight to anywhere in the continental US for arrivals within 3 ~10 days.
- Pioneer is the best choice for pros and homeowners with the highest ratings for consumer satisfaction.
Ductless Indoor Section
Attractive flat front panel and LED display (dimmable), automatic swing air discharge louvers, permanent washable air filters, multi speed fan motor, whisper quiet operation.
LCD Screen Wireless Remote
Large LCD backlit display, multi function wireless infrared remote controller.
Heat Pump Outdoor Section
Variable speed high efficiency DC inverter compressor. Durable galvanized metal construction with electrostatic epoxy paint. Quiet operation. Single point power entry through outdoor unit.
Complete 16' Installation Kit
Pair of insulated copper tubing with flare connections, interconnecting signal wiring, wall sleeve liner and cap, putty, wrapping tape, drain line extension. (Other optional lengths are available).
|WYS009AMFI19RL (9000 BTU)||WYS012-17 (12000 BTU)||WYS018-17 (18000 BTU)||WYS024-17 (24000 BTU)||WYS030-17 (30000 BTU)||WYS036-17 (36000 BTU)|
|Cooling Capacity||9,000 BTU/h||12,000 BTU/h||18,000 BTU/h||24,000 BTU/h||30,000 BTU/h||36,000 BTU/h|
|Heating Capacity||9,500 BTU/h||12,000 BTU/h||18,000 BTU/h||25,000 BTU/h||30,000 BTU/h||36.000 BTU/h|
|Voltage Options||110~120 VAC/208~230 VAC||110~120 VAC/208~230 VAC||208~230 VAC||208~230 VAC||208~230 VAC||208~230 VAC|
|Indoor Dims (WDH)||28.5x7.5x11.5||31.5x7.5x11.5||38.0x8.5x12.5||42.5x9.0x13.0||49.5x11.0x14.0||49.5x11.0x14.0|
|Outdoor Dims (WDH)||30.5x12.0x22.0||31.5x13x22||30.5x12.0x22.0||33.0x14.5x28.0||37.0x16.5x32.0||37.0x16.5x32.0|
|Recommended Area||200~350 Sqf||300~450 Sqf||400~650 Sqf||600~850 Sqf||900~1100 Sqf||1100~1300 Sqf|
|Packaged Total Weight||120 Lbs||125 Lbs||150 Lbs||225 Lbs||310 Lbs||315 Lbs|
Available Optional Accessories:
Adapter 5/16" to 1/4" SAE
Port adapter to convert 5/16" SAE ports to be used with 1/4" SAE gauge sets. Recommended for installation.
Smart Controller Kit, Wireless Internet Worldwide Access.
Outdoor Unit Bracket:
Mounting Bracket for the Outdoor Unit.
PVC Line Cover Kit:
Decorative PVC Line Cover Kit.
For full technical specks and other Information, Please refer to the highseer web site. Pioneer newest ways series wall mount mini split ductless Inverter air conditioning and heat pump system. Full system set, containing indoor section, outdoor section, remote controller and standard installation accessories. With a Pioneer ductless mini split type air conditioning system, it is possible to heat or cool any contiguous area, quietly, effectively and efficiently. Pioneer brand ways series ductless split heat pump systems come in a range of capacities; from 9000 BTU/hour to 36000 BTU/hour. Ways is an Inverter system with variable speed compressor, providing very high efficiency levels. Included wireless remote digital controller allows the users easily select among the 4 operating modes; cooling, heating, dehumidification and ventilation. Additionally, an automatic switchover mode is available for totally automatic operation through it's on board computer. A timer function allows the user to set the system to start or stop running at a certain time. Night mode function automatically adopts the temperature settings to the naturally changing body temperature levels during the night. Auto restart function memorizes all settings in case of a temporary power failure and restarts the system to continue running the same way after the power is reconnected. Cloud programmable wireless Internet remote access function is also available. Smart buyers choose Pioneer brand Inverter split systems for their top quality, reliability and performance, available at extremely affordable prices.
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Black + Decker BPACT14WT Portable Air Conditioner, 14,000 BTU
|Color||White||Light Beige||White Epoxy Paint||White||White||White|
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First, the original shipment they sent out somehow were lost, and they didn't even follow up with me about it. I waited for over 3 weeks and did not receive it, then i called them and found out the package somehow was lost during transist, which result me losing an additional $100 to reschedule my A/C guy for the installation. After that they ship out a new package, I received the new package about a week later, which makes it almost a month later since I made the order. (Ordered on May 25, 2017 and received the unit on June 23rd,2017).
Secondly, we had the A/C unit installed a week later by a professional A/C installer and did some simple tests and it was running fine on first use (basically, only turned it on and made sure it was cold and had the unit blowing out really strong airflow). 4 days later, we tried to use the A/C on a hot day, the wall unit's fan would not run at all when we turned on the unit, and after about 30 seconds, we get an "E3" error on the wall display panel (reset the unit several times and still same issue). So then, I emailed the seller about it and they send me a video to watch & follow to figure out what's wrong. After a while playing with their debuging steps, i found out that to avoid getting the "E3" error, I had to use a chopstick and manually push the internal fan on the wall unit (right after I turned it on) to help the fan moves and then it starts to work (and literally i had to do that everytime I turned it on for about 5 weeks). I reported what i found back to the seller and they said it was probably a bad indoor controller board (PCB) or a bad internal fan motor. and they were going to send out those replacement parts the next day and I would received it in a week. However, I did not receive those replacement parts for almost 3 weeks later. During those weeks that I waited for the parts, I also found out that NONE of the other functions of the A/C system were working (timer, sleep mode, fan speed - it was always blowing at highest speed and was extremely loud, etc...) The only thing worked was either cold or hot air coming out (with the help of the chopstick).
Anyway, after I received those replacement parts, with the help of Erik (from HIGHSEER) to guide me through the process of switching them out. Took me about 4, 5 hours back & forth with him through emails and I still couldn't get it to work. That was when Erik decided to send me an entire new wall unit. Took me another week to receive the unit, and waited a week for the A/C installer to have an open slot on his schedule to come by and switch out the defective one for me (btw, he charged me another $200 for the works.). Amazingly, the new unit had no problems at all, everything is working, and it's super quiet.
So anyway, like i said, it had taken me almost 10 weeks long with lot of back & forth emails and an extra $250 in installation fees to have a perfect working A/C system. Once, it's working, I really like the system but with all the headaches I had to deal with and extra money I had to spend, I had to give it a 2 stars for this review, otherwise I would had given it a 5 stars review.
Btw, I'm not trying to give the seller a bad rep, these guys were very responsive and helpful (especially, Erik) but because of all the troubles with my order & my unit, I just have to share about it. Maybe it was just my luck or maybe they need to do better QA on the unit before shipping it out to customers.
update 02/19/2019: the A/C been working fine for a little over a year now, however, the outside unit (condenser) started making loud revving sounds (like when you floor your car's gas pedal), and it gets very very loud and since the condenser is right outside my bedroom, I could feel it vibrating the wall at night. I'm not sure if this is normal and this is a sign of it going bad. This behavior started since last month, and i'm using "Heat" mode right now. Crossing my fingers that it's not sign of problems coming...
Update 7/16/19: unit is still running, but i think the temperature control for the cold A/C is not functioning correctly anymore. Doesn't matter if I set Cool at 70 degrees or 80 degrees, the cold air coming out from the vent is freezing... which making it very cold for us if we leave A/C run through out the night now. So to work around, we just use the timer function and have it turn off after 2 hours... Looks like this will not last very long now that just within 3 years, there are majors issues happening already.
Im VERY happy with the finished product.
I have emailed HighSEER numerous times with various questions about this unit and EVERY TIME they're prompt and accurate and helpful. The customer service has just been fantastic. If you could imagine what customer service SHOULD be like, HighSEER has fulfilled the expectation. I cant thank you enough for your helpful service.
About the unit:
Quiet. Quiet quiet!! The outdoor unit is on the back patio and its so quiet that a whisper conversation can be had while its running. The indoor unit is inaudible.
Our 1100 sqft house is comfortable with thermostat set to 75 and its 87 outside.
Latest update: After installation, the indoor unit started up and a bunch of blue plastic pieces fell out of the indoor unit.
I emailed HighSEER (the seller) and asked them what they thought of it. After one day, they responded and diagnosed that the blower cage must have gotten broken (which I couldnt determine from my preinstalled inspection) They immediately sent me a NEW blower cage FREE of charge!!!!
So, the product is nice and Im HAPPY with it but the CUSTOMER SERVICE from HighSEER is absolutely the best customer service that I have experienced in ANY industry!!!!!