Here is the chronology of my experience with three different models of panasonic microwaves, including this model.
I had a circa 2007 version of today's panasonic NN-SN966S-1.6cu (sorry, I don't remember if the model number was the same in 2007) which ran absolutely fine till October, 2014. I had to recycle it since it rusted from inside, otherwise no technical issues. I was pretty happy with that product and so went for panasonic again.
In October 2014, I got a NN-SA661S-1.2cu from WalMart at $110. This one failed in August 2015 with error code H98 (i.e failure in Magnetron circuit). Luckily, it was under the 1-year limited warranty so the Magnetron was replaced by panasonic service center with free labor & parts. In July 2017, it failed again with error code H98. Since it is no longer under warranty, so I dumped it this time.
Next, I wanted to buy a better one which would last longer, and I landed up in NN-SN686S. It looked a bit premium than the earlier model, so I wanted to give a shot at panasonic again. We got this one from amazon at $141 in August 2017. After 14 months, it failed last week (20th October 2018) with error code H98. Our usage is pretty light (not used for cooking but only for warming foods) and we maintained it well, so didn't expect it to fail so soon. I called up Panasonic customer care to check if they would cover the repair, because Magnetron is under 5 year warranty (but labor is limited to 1 year). The automated voice assistant said that it will charge $10 for any out-of-warranty products. I was fine with that too, but panasonic customer care never landed me to a human. I tried with panasonic support live chat, which does not work at all. Basically don't expect any customer support from panasonic. So, I called up the panasonic service center which is now located 20 miles away. They said Magnetron is covered but labor will be $65 and they accept carry-in for repairs only Mon-Wed. I haven't decided yet if I would take this route....
Neverthless, it seems none of the recent panasonic models run longer than 12-15 months. There is definitely a durability issue of the magnetrons. So, if you want to buy a panasonic microwave, consider it as 1 year investment (i.e the warranty period of panasonic).
Here is an update. The panasonic service center charged $25 to diagnose the issue. The inverter is burnt out completely. The inverter is not covered by warranty and the price to replace it is additional is $162. The total cost $162 + $25 = 187 is more than the price of the microwave. The inverted burnt out which is not covered by warranty. So I dumped it. Will never buy Panasonic in my lifetime.
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- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer's warranty.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
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From the manufacturer
Panasonic Microwave Oven NN-SN686S Countertop/Built-In with Inverter Technology
1200 Watts of High Power with Panasonic Inverter Technology for fast, even cooking and delicious results.
A Steady Stream of Cooking Power for Even Results
Inverter Technology for Constant Cooking Power and Shorter Cooking Time
Panasonic Inverter Technology generates a steady stream of power at all temperature settings. Shorter cooking time along with consistent, evenly prepared food — edges to center — across a wide range of cooking techniques.
Poach, Braise and Steam to Perfection
Panasonic Inverter Technology generates a steady stream of power at all temperature settings. The result? Consistent, evenly prepared food — edges to center — across a wide range of cooking techniques.
Inverter Technology delivers microwave energy in a way that allows delicate foods to simmer without overcooking. In addition, foods retain more color, texture and nutrients for fast, easy and delicious results.
14 Auto Cook Options - Settings for Your Favorite Foods
- Frozen Entrees and Vegetables
- Soup
- Oatmeal
- Pizza
- Pasta
- and More
Maximum Interior, Minimum Footprint
The smart, compact design of the Inverter power unit devotes less space to electronics and provides far more interior capacity. These smaller, more efficient energy and control units are also up to eight pounds lighter than conventional microwave components. All of which adds up to more interior space, while taking up less space on a counter.
Ease of Use Features
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Intelligent, Intuitive Controls Provide a High-End LookA sleek dial, pre-programmed quick buttons and four-digit display provide a high-end look, with one-touch sensor cook and reheat. |
Turbo Defrost Thaws Food Quickly and EvenlyUtilizes a microwave sequencing system based on Inverter's continuous-power delivery method to thaw foods more evenly and quickly. |
Keep Warm Feature Maintains Food TemperatureKeeps foods like vegetables, soups, hors d'oeuvres, gravies, sauces and desserts warm and delicious in the oven until they're ready to serve. |
Modern Convenience for Versatile Food PreparationMore advantages include quick-minute timer that lets you set cooking and reheating times in single-minute intervals, delay start feature and child safety lock. |
Upgrade Your Kitchen with Optional Trim Kits
If you prefer your microwave built in to a new or existing wall or cabinet, Panasonic offers optional stainless-steel trim kits. Precision manufactured to enhance the look and fit of your microwave, and the décor of your kitchen, this stylish trim kit will keep its quality and beauty for years to come.
This microwave is compatible with a trim kit for a 27 inch cabinet opening.
27 inch cabinet trim kit model: NN-TK621SS.
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Panasonic 27-inch Trim Kit, Stainless Steel, for use with 1.2 cu ft Microwave Ovens– NN-TK621SS, 1.2cft
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| Customer Rating | (7412) | (31938) | (3067) | (5518) | (1360) | (148) |
| Price | $175.14 | $129.99 | $209.95 | $259.99 | $232.94 | $195.49 |
| Shipping | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details | FREE Shipping. Details |
| Sold By | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
| Color | Stainless Steel / Silver | Stainless Steel | Stainless Steel / Silver | Stainless Steel / Silver | Stainless Steel / Silver | Stainless Steel |
| Item Dimensions | 15.81 x 20.69 x 12.25 inches | 17.14 x 20.51 x 12.83 inches | 15.8 x 20.7 x 12.2 inches | 19.44 x 23.88 x 14 inches | 12 x 19.1 x 21.8 inches | 27 x 0.75 x 16.5 inches |
| Item Weight | 25.50 lbs | 34.60 lbs | 28.70 lbs | 37.00 lbs | 32.00 lbs | 6.61 lbs |
| Material | Aluminum | Stainless Steel | Aluminum | Stainless Steel | Aluminum | Stainless Steel |
| Wattage | 1480 watts | 1100 watts | 1200 watts | 1250 watts | 1250 watts | 120 watts |
Customer Questions & Answers
Customer reviews
Top reviews from the United States
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Reviewed in the United States on October 25, 2018
Color: Stainless Steel / SilverVerified Purchase
Reviewed in the United States on March 26, 2018
Color: Stainless Steel / SilverVerified Purchase
Reviewed in the United States on March 10, 2018
Color: WhiteVerified Purchase
Roomy, cooks fast, lightweight. Love it.
By Sophie on March 10, 2018
I chose white--looks exactly as shown. It has cook sensor-- choose the number of the food type from the legend inside the door(see my pic), push start--no guessing, cooks it perfectly. Has sensor rewarm, also. The timer alerts bother some people (sleeping babies, etc)-- you can program them not to ring. Light comes on when door opens, is on when cooking--can see food. Spacious interior. Can choose a delay start, can preprogram cooking stages (so many minutes at this power then so many minutes at another power-- I think you can program cooking pauses, too). Can choose "keep warm" up to 30 minutes . Was light enough for this senior lady to unpack and place on shelf over the stove. The only thing it can't do is crisp--those micros cost way more, are bigger, and too heavy for my shelf. I love this one and the price is good. Prime=no delivery fee. Ps: any negative reviews about bubbling of the button handle--the person probably didn't remove the protective cling film which you can't see at first.
By Sophie on March 10, 2018
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