Top critical review
Parallel's Support Stinks
on October 17, 2013
I installed PD8 and got it working with "My BootCamp." PD9 came out 31 days later and I was offered a chance to "upgrade" for only $50. I did and Parallel's hasn't worked since. I called their support and a man from India worked remotely for 3+ hours and gave up. He said that "2nd level support" would be contacting me soon. They never did! A week later I re-contacted Parallel's and got a man from Russia, who spoke English better that I do, and he worked for 3+ hours. We came to the conclusion that I needed to re-install Windows, Office 2010 Pro, Adobe Master Suite CS3, MS SQL Server 2008 R2, and the rest of the software that I use. A total of 30+ hours at the computer.
I checked that I could see the "Shared Devices" at each step. Parallel's stopped being able to install their tools about after about 25 hours and lost all shared devices at that time.
In the mean time Parallels had closed my original call, because I was out of the 30 day phone support window. I called them again. After an hour on the phone, they said "2nd level support" would call me. Again the never did! After 5 days I called again and asked for a supervisor. He said "2nd level support" would call me. Now I don't believe them. Without shared devices Parallels is USELESS, since you can't save your data.
As a result of my experience so far I rate the company and product as ONE STAR. When it was working I would rate it as 4 stars. Their support administration I would rate as ZERO STARS