Top critical review
5 people found this helpful
Not as pictured. Product has deteriorated, apparently.
on May 20, 2013
So I purchased this set reluctantly but was willing to pay the extra $$$ compared to other brands because of two features. First, the 2nd bit on each handle, and second, the (pictured) set comes with what other reviewers describe as a "little barrel" or a "plastic sleeves on the long end of each wrench" that let the wrench spin freely in your hand. Having seen these in my local bike shop, and seen how useful they are for making free-spin repairs, I decided to spend the additional $25 over a competing brand on the well-regarded Park set.
Upon receiving this item from the seller, I noticed that the "barrels" or "plastic sleeves" are missing from the wrench set that I had received.
I contacted AEBike (the seller) and reported the barrels missing, or the item incorrectly fulfilled. Their agent indicated that the item no longer comes with these barrels, that the picture on the Amazon website isn't correct. I could return the items, he suggested, but he indicated that the set no longer comes with these pieces (the main reason I bought this set rather than a cheaper one)!
Despite being very disappointed, I did not return the item. They are otherwise well-made, but to find that Park has (apparently) dropped the exact feature for which I ordered the item was frustrating to say the least. Given how widely the tool is positively reviewed for this feature, I'm a bit confused and am taking this up with Park as we speak. Will update my review when I receive their reply.