Got this drone as a present to myself in Fall 2017 that I saved up for quite some time. When I got it, I took it out to fly and immediately one of the batteries started blinking red in the charger.. meaning that they sent me a defective battery. I contacted Amazon and they sent me a $20 credit to make up for it (unfortunately batteries for this cost 40 or more so I was unable to replace it). So.. I started flying on the remaining battery and loved it! The product works great and it is super fun and fast. I probably flew it about 20 times or so, and it was around 11 minute fly times.
Then many life changes happened and winter, and when I got out my drone and the battery in the Spring 2018, the remaining working battery was blinking red. I had no working batteries. I emailed Parrot through the app, and never heard back. This was within my six month battery warranty. Some more drastic life changes happened and I moved and got a new job. Finally, once things calmed down a bit I once again got out my drone and tried to charge either of the batteries and neither worked. So I contacted Parrot a few weeks ago thinking that they would either send me a new battery or at least give me a coupon toward a new one.
Instead I get an email back saying I am not within my six month period and I get nothing. Not even an apology for a bad experience and a defective product. I emailed a couple more times and the emails got worse and more derogatory. They weren't even being kind to me about my situation.
Expect great a great product, batteries that don't last, and don't expect to get any support on your product. I am not buying from them again.
|
WARNING:
CHOKING HAZARD -- Small parts. Not for children under 3 yrs. |
