|Hard Drive||500 GB Portable|
|Number of USB 3.0 Ports||1|
WD My Passport 500GB Portable External Hard Drive Storage USB 3.0 Blue (WDBKXH5000ABL-NESN)
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- Sleek compact design with plenty of storage
- Ultra-fast data transfers with USB 3.0 interface
- Data Transfer Rate on USB up to 5 Gbps
- Automatic backup software
- Password protection and hardware encryption
- 2-Year Limited Warranty
- Sleek, compact design
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This item WD My Passport 500GB Portable External Hard Drive Storage USB 3.0 Blue (WDBKXH5000ABL-NESN)
|Shipping||—||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Sold By||Available from these sellers||Amazon.com||Amazon.com||Amazon.com||HDD Shop||TELEVOIP SECURE SYSTEM|
|Digital Storage Capacity||500 GB||1 TB||1 TB||1 TB||500 GB||500 GB|
|Hard Disk Description||Portable||Portable||Portable||Portable||Portable||Portable|
|Hard-Drive Size||500 GB||1 TB||1 TB||1 TB||500 GB||500 GB|
|Hardware Connectivity||USB||USB 3.0||USB 3.0||USB 3.0||USB 3.0||USB 3.0|
|Item Dimensions||3.2 x 4.4 x 0.6 in||3.2 x 4.4 x 0.6 in||3.21 x 4.33 x 0.64 in||0.6 x 4.8 x 3.2 in||3.21 x 4.33 x 0.62 in||3.2 x 4.4 x 0.6 in|
|Item Weight||4.8 ounces||4.8 ounces||0.54 lb||6.4 ounces||—||4.8 ounces|
|Memory Storage Capacity||500 GB||1 TB||1 GB||1 TB||500 GB||500 GB|
|Size||500 GB||1TB||1TB||1TB||500GB||500 GB|
My Passport offers up to 1.5 TB capacity in an amazingly small enclosure. It features ultra-fast USB 3.0 connectivity; compatibility with USB 2.0; automatic, backup software; and password protection and hardware encryption to help protect your files from unauthorized use.
From the Manufacturer
My Passport Portable Hard Drive – Mini drive. Mega capacity. Multi colors.
My Passport offers high capacity in a sleek portable drive. It features ultra-fast USB 3.0 connectivity; automatic, backup software; and password protection and hardware encryption to help protect your files from unauthorized use with plenty of room to store all your files.
WD's automatic, continuous backup software works quietly in the background to help protect your data using minimal PC resources. Whenever you add or change a file, it's instantly backed up.
Offering high capacity in a compact drive, My Passport is the ideal companion for anyone with lots of videos, photos, music, and files that they want to help protect and take on the road.
Use WD Security to set password protection and hardware encryption and protect your files from unauthorized use or access.
Ultra-fast transfer rates- When connected to a USB 3.0 port, My Passport lets you access and save files in blazing speed. Reduce transfer time by up to 3 times when compared to USB 2.0 transfer rates.*
*Performance may vary based on user's hardware and system configuration.
USB 3.0 and USB 2.0 compatibility- With this single drive you get compatibility with your USB 2.0 devices today and the ultra-fast speed of USB 3.0 when you’re ready to step up to the next generation.
Automatic, continuous backup software- WD's automatic backup software works quietly in the background to help protect your data using minimal PC resources. Whenever you add or change a file, it’s instantly backed up.
WD Security- WD Security utility allows you to set password protection and hardware encryption for your drive to protect your files from unauthorized use or access.
WD Drive Utilities- Register your drive, set drive timer, run diagnostics and more using WD Drive Utilities.
USB-powered- Powered directly from the USB port on your PC. No separate power supply is needed.
WD quality inside and out- We know your data is important to you. So we build the drive inside to our demanding requirements for durability, shock tolerance, and long-term reliability. Then we protect the drive with a durable enclosure designed for style and protection.
- Transferring files in blazing fast speed with USB 3.0
- Connecting to USB 2.0 devices today and USB 3.0 devices when you're ready
- Backing up your files with automatic, continuous backup software
- Securing your files from unauthorized access with password protection and hardware encryption
- Adding extra storage for your videos, music, photos, and files
- Connecting and powering through your USB 3.0 or USB 2.0 interface
What's in the box
Portable hard drive, Automatic backup software, WD Security software, WD Drive Utilities software, USB cable, Quick Install Guide.
Formatted NTFS for Windows XP, Windows Vista, or Windows 7
Requires reformatting for Mac OS X Leopard or Snow Leopard, or Lion
Note: Compatibility may vary depending on user's hardware configuration and operating system.
Top customer reviews
Then in December 2012 I purchased a new computer and it has USB 3.0 ports. I connected a drive and was anticipating the "blazing speed" for file transfers. But there was a problem...
The drive would lose connection and I would get an error message saying that the transfer did not complete and data was lost etc., etc.
I contacted the computer manufacturer and they claimed it was a Western Digital problem. I thought they were just passing the buck, but I did some research and found that there are very many complaints all over the Internet about the Passport USB 3.0 drives losing connections. The descriptions were fairly consistent: it happened most frequently when transferring large amounts of data (such as 2 Gb, for example).
There were two theories:
(1) The Passport drive uses only a single USB connection and therefore it draws all power through that USB port. The USB port, being compliant with the USB 3.0 protocol, does not provide enough power for the drive to spin the hard disk fast enough for the data transfer at USB 3.0 speeds. That results in the errors and lost connection.
(2) The USB cables from Western Digital are defective.
So I thought I'd test theory (2) first. I got on Amazon and found a seller for a compatible USB 3.0 cable, ordered it, received it, plugged it in - and the drive works just fine. I selected a folder that had a large amount of data (8.4 Gb) and copied it to my C drive - no problem. I copied it back and forth several times and it always worked (with "blazing speed", I might add - 100 Mb per sec - WHEW!!). I tried different drives - they all worked just like I expected. That seemed to confirm to me that the cables were defective in some way.
I called Western Digital support. The Technical Support person sounded happy to help me. I described the problem to him. The first reply was that the support person put me on hold to discuss it with his supervisor. He came back and thanked me for bringing it to their attention and asked if there was anything else he could do. I said, "Yes - you can replace the cables." I have 7 drives that are still within the warranty period, so I would expect a replacement for at least those drive cables.
After discussing with his supervisor again, he said only one cable could be replaced. I said that was not acceptable. He said it was a problem with the system that would not allow him to process more than one. I said that was not my problem and I expected to get the cables replaced for at least the drives that are in warranty or I would become a Seagate customer. He spoke with his supervisor again and said he could do it. I guess his supervisor must have somehow fixed the problem with the system.
Anyway, he said I would be receiving replacement cables. I asked if they would be the same identical cables which would also not work. He discussed with his supervisor - again - and said I would be receiving y-cables. At that I explained to him that this indicates to me that Western Digital has identified the cause of the problem to be a power issue - that not enough power is being pulled from using just one USB port. He said, yes that was correct.
I asked what I should do when I need a new drive and the market is filled with product that was shipped with the inadequate cables. Am I supposed to just wait until that inventory sells off or should I instead buy Seagate drives... He said I can buy a Western Digital drive and call them right away. They will send a replacement y-cable. He didn't sound very happy at this point.
Note that when I first called Western Digital, the response was to appear like they had never heard of this before and to just blow me off.
After I pressed, the next response was to try to mollify me with just a single replacement cable.
Finally, they essentially admitted that they knew all about this all along and also had a solution that they never offered to me until I pressed hard.
So I still think Western Digital hard drives are among the best. But they have an identified, known, and confirmed defect in the USB 3.0 drive design (really just inadequate cables). Their response is to keep silent about it and hope people don't notice or just put up with it.
Therefore, I would have provided a 5-star rating for the drive, but because of the poor approach to Customer Service I knocked them down a couple of notches.
Shame on you Western Digital!! I place a lot of stock in the Customer Support a company gives, and in the honesty of the company to their customers. My confidence in you as a company is seriously undermined by this. Seagate may not be my provider for my drives at this point, and although I never seriously considered them before, I *AM* considering them seriously now.
Note this, Western Digital: I WAS a very satisfied customer. I continued to purchase drives even though I never posted an evaluation of the drives. Now I have become a somewhat dissatisfied customer and I have taken the time and made the effort to post this evaluation. Think about that...
Let me tell you my story.
Recently bought the new Retina Macbook Pro with its 500GB SSD drive. For a person like me who puts a lot of software on my laptop and does quite a bit of movie editing, hard drive space is a premium. So, when figuring out how to handle nearly 200GB of music, I decided it would probably be best to run iTunes off an external drive instead of taking up space on the Macbook.
Again...Wow. Reading these reviews on Amazon was quite unnerving. So many great experiences with this drive followed up by a handful of negative experiences -- many talking of total hard drive failure. It's almost as if you are rolling the dice as to whether you'll receive a drive that works or doesn't.
...then there's the reviews from people who claim they are having problems using this drive on their Mac.
Well, I picked myself out a RED 1TB drive. Thought it was a cool color and didn't mind paying the premium price for it. In addition, I picked up this fantastic Case Logic QHDC-101 Hard Case on Amazon for $10. It's the perfect compliment to the red hard drive that fits snuggly inside.
Using the Western Digital MY PASSPORT on a Mac couldn't be easier than opening the package, plugging the USB cord into the Macbook, and then formatting it using Disk Utilities. From package to format took under 4 minutes.
And for anyone claiming to have a problem using this drive with their Mac, this is all you need to do...
1. Plug in the drive via USB connection
2. Go to APPLICATIONS -> UTILITIES -> DISK UTILITY
3. Click on the hard drive icon located at the very top left sidebar
4. Select the ERASE tab and FORMAT in Max OSX Extended (Journaled). Assign your drive a name if you wish.
That's it. Easy.
The drive works incredibly fast thanks to its USB 3.0 compatibility, which is backwards-compatible with USB 2.0. The drive is extremely quiet, and I didn't notice it getting warm.
And, yes, you can run your iTunes off the external drive.
Most recent customer reviews
I'm very happy with this product, it works great and the price is unbeatable...