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Patients Come Second: Leading Change by Changing the Way You Lead Hardcover – March 19, 2013
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At least one great story of idea for employee engagement on every page! Patients Come Second is written in an irresistible style that makes it fun and inspiring to read and hard to put down. I highly recommend this book to every administrator and manager.
-- Fred Lee, author of If Disney Ran Your Hospital
People are going to read this book, learn from it, and ultimately provide better care to patients.
-- David Feinberg, president of the UCLA Health System
Rarely do you find two seasoned health care professionals provide such candid and real experiences! The fact that both Paul and Britt have demonstrated brilliant results int heir organizations is confirmation enough that this book is a must-read for all healthcare leaders.
-- Rulon Stacey, former chairman of the American College of Healthcare Executives
In this gem of a book you will find the road map for creating the best possible workplace for your people. It is based not only on great research but on great personal experiences. Britt and Paul have nailed it! Buy this book!
-- Chester Elton, author of The Carrot Principle
From the Back Cover
No business can effectively take care of its customers before it takes care of its employees. Health care is no different--and that's why patients have to come second.
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