Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

  • List Price: $24.95
  • Save: $5.45 (22%)
Free Shipping for Prime Members
FREE Shipping
Get free shipping
Free 5-8 business-day shipping within the U.S. when you order $25 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $4.98. (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25—or get FREE Two-Day Shipping with Amazon Prime
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.
Patients Come Second: Lea... has been added to your Cart

Ship to:
To see addresses, please
or
Please enter a valid US zip code.
or
FREE Shipping on orders over $25.
Condition: Used: Acceptable
Comment: Book has some noticable wear. Binding may be coming loose but has no highlighting or underlining. Ships direct from Amazon.
<span class='a-text-bold'>Save <span class='a-color-price'>$12.49 (50%)</span>. Buy Kindle eBook.</span>
<span class='a-text-bold'>Save <span class='a-color-price'>$12.49 (50%)</span>. Buy Kindle eBook.</span>
Save $12.49 (50%). Buy Kindle eBook.
Read on any device with the free Kindle app
Other Sellers on Amazon
Add to Cart
$16.80
+ $3.99 shipping
Sold by: SuperBookDeals---
Add to Cart
$16.00
+ $4.89 shipping
Sold by: ProMediaEtc
Add to Cart
$21.80
+ Free Shipping
Sold by: Book Depository US
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Patients Come Second: Leading Change by Changing the Way You Lead Hardcover – March 19, 2013

4.6 out of 5 stars 156 customer reviews

See all 2 formats and editions Hide other formats and editions
Price
New from Used from
Kindle
Hardcover
$19.50
$16.00 $6.52

$19.50 Free Shipping for Prime Members
FREE Shipping
Get free shipping
Free 5-8 business-day shipping within the U.S. when you order $25 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $4.98. (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25—or get FREE Two-Day Shipping with Amazon Prime
In Stock. Ships from and sold by Amazon.com. Gift-wrap available.
click to open popover

Frequently bought together

  • Patients Come Second: Leading Change by Changing the Way You Lead
  • +
  • Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
  • +
  • The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations
Total price: $51.07
Buy the selected items together

Editorial Reviews

Review

From the Back Cover

See all Editorial Reviews

Product details

  • Hardcover: 208 pages
  • Publisher: An Inc. Original; 1 edition (March 19, 2013)
  • Language: English
  • ISBN-10: 0988842807
  • ISBN-13: 978-0988842809
  • Product Dimensions: 5.8 x 0.8 x 8.8 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars 156 customer reviews
  • Amazon Best Sellers Rank: #50,352 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

NO_CONTENT_IN_FEATURE

The Amazon Book Review
The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now

Customer reviews

Rated by customers interested in
Medical Books
4.8 out of 5 stars
4.8 out of 5 stars
Business & Economics Books
4.8 out of 5 stars
4.8 out of 5 stars
Medicine & Nursing Books
4.8 out of 5 stars
4.8 out of 5 stars

Top customer reviews

June 5, 2016
Format: Kindle Edition|Verified Purchase
0Comment| 3 people found this helpful. Was this review helpful to you? Report abuse
June 4, 2013
Format: Kindle Edition|Verified Purchase
0Comment| One person found this helpful. Was this review helpful to you? Report abuse
September 22, 2014
Format: Kindle Edition|Verified Purchase
0Comment| 2 people found this helpful. Was this review helpful to you? Report abuse
December 18, 2014
Format: Hardcover|Verified Purchase
0Comment| 5 people found this helpful. Was this review helpful to you? Report abuse
September 28, 2015
Format: Kindle Edition|Verified Purchase
0Comment| 2 people found this helpful. Was this review helpful to you? Report abuse
January 10, 2015
Format: Kindle Edition|Verified Purchase
0Comment| One person found this helpful. Was this review helpful to you? Report abuse
May 18, 2013
Format: Hardcover|Verified Purchase
0Comment| 3 people found this helpful. Was this review helpful to you? Report abuse
December 7, 2015
Format: Kindle Edition|Verified Purchase
0Comment|Was this review helpful to you? Report abuse

Most recent customer reviews

Set up an Amazon Giveaway

Patients Come Second: Leading Change by Changing the Way You Lead
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: Patients Come Second: Leading Change by Changing the Way You Lead

Pages with related products. See and discover other items: leadership theory, come home, change management, business administration, nursing facility, health economics