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Frequently Asked Questions

What is Amazon PayCode?

Amazon PayCode is a new payment option that enables you to pay for Amazon orders with cash. You can shop online and pay at a participating Western Union® agent location near you. After you pay, we will ship your order to the shipping address specified at checkout.

How do I shop with Amazon PayCode?

If Amazon PayCode is available for your order you will see it as a payment option at checkout. You will be asked to provide additional information that is used to process your payment at a Western Union agent location. The price at checkout will be updated to reflect the price in your local currency. Upon completing your order on Amazon, you will be provided a code and instructions on how to make your payment at a participating Western Union agent location.

Where is Amazon PayCode enabled?

Amazon PayCode is currently available in the following countries and regions: Chile, Colombia, Indonesia, Hong Kong, Kenya, Malaysia, Philippines, Peru, Taiwan, and Thailand. We are continuously working to launch additional countries, please check back frequently for updates.

How do I use my code at Western Union?

When you visit a Western Union agent location, tell the agent you are there to pay for an Amazon order. The agent will ask for your code and will ask to see your photo ID. The ID you show to the agent must match the information you provided during checkout on Amazon. The agent will take your payment and then provide you with a receipt. You will also receive a payment confirmation email from Amazon, followed by a shipment notification when your order has shipped.

Where can I use my code?

You can search here for participating Western Union agent locations near you. You can pay at any Western Union agent location that accepts Amazon PayCode. You do not have to designate the location during checkout.

How long do I have to pay?

You have 48 hours to pay for your order. If you do not make payment within 48 hours, the order will be cancelled. You will need to re-order your items on Amazon and receive a new code to use to pay at a Western Union agent location.

Why is my delivery date adjusted for this payment method

Your estimated delivery date will be adjusted by 48 hours to reflect the window you have to pay for your order.

Why can’t I use Amazon PayCode for my order? Are there any purchase limitations with this payment method?

To qualify for Amazon PayCode the products you select must be export eligible and you must be shopping from a supported country. In addition, PayCode may not appear as a payment method if the order value exceeds the maximum value allowed for use on this payment type.

How do I return items and get a refund?

If you would like to return your item visit My Orders on Amazon.com and click Return Items. Enter the reason for the return and select Refund through Amazon PayCode. Once we receive your returned item, a refund code will be issued to you. You can visit a Western Union agent location, show the code along with your photo ID, and collect your refund. If you do not collect your refund within six months we will issue the refund to your Amazon Gift Card balance.

How do I collect my IFD (Import fees and duties) refund?

Amazon collects Import Fees and Duties for international orders, and on occasion we over estimate the amount that needs to be collected. If this is the case we will issue you a refund code and you can collect your refund at a Western Union agent location. If you do not collect your refund within six months we will issue the refund to your Amazon Gift Card balance.

Still have a question? Please refer to the additional FAQs