Top critical review
One person found this helpful
The camera is garbage but Amazon is (once again) amazing!
on September 30, 2015
This camera is, to put it politely, a piece of garbage. It arrived and we used it once, on the beach, to take photos of crabs coming up out of the sand. It didn't touch the water, it didn't touch the sand. We washed it off anyway upon arriving at home and then it got put away. Pulled it out a few months later and what's this? The shutter is stuck closed. No amount of anything would get it to open. After multiple phone calls to Pentax/Richo, we were finally told that we needed to ship it to them for repair. Though it was brand-new, used once, and well within the warranty period, we had to pay for the shipping. Quite frustrating.
We received the camera back a few weeks later and again, took it to the beach where it worked fine. Over the course of the next 2 years it was used *at the most* 4 additional times. Each time on the beach - shooting pictures of people in the water, small creatures on the sand, and etc.
My husband and I are in our mid-40's. We take great care with our products to the point that the laptops multiple family members are using are 2 or 3 generations of our used laptops. My sister is using my laptop from 2 generations ago. My dad is using my husband's laptop - it's well over 5 years old and running flawlessly. The point being - we aren't young party animals throwing the camera across the beach, dropping it to the bottom of the ocean from a yacht, or hurling it out of a fast moving vehicle.
So what a shock to take it to the beach recently, actually go in the water with it this time, and emerge a short time later to a fried camera. Apparently water got in past some seal and poof - the entire thing is shorted out. We called Pentax/Richo and found out several things...
1. The seals need to be replaced yearly. Even though the camera was stored in a dresser drawer, inside the house, and rarely used, apparently one is supposed to find a camera shop to replace all seals on a yearly basis.
2. So sad, too bad. They don't stand behind their product, they don't care if it's only been used once or never at all. They don't care if it's kept in a glass case and only admired and never touched or boot kicked across an airport tarmac and run over by a jumbo jet. They simply don't care. My husband sarcastically commented that Pentax/Richo is obviously in the habit of selling junk cameras and the rep didn't disagree. Incredible.
Let's do the math. $300 for the camera. Used 6 times for a total of approx. 180 photos. Only 60 or so of the photos were keepers. That makes each photo cost an average of $5. FIVE DOLLARS per photo. Completely ridiculous. We will never again purchase a Pentax/Richo camera. No way. They do not stand behind their product and when you are finally able to reach someone, the utter lack of anything even remotely resembling concern or help is appalling.
However, this story has a happy ending. I went to Amazon help chat to complain that this camera was either a lemon or just defective and to let Amazon know that I was filing an official complaint against Pentax/Richo. To my utter shock, they made this right by issuing me a 50% refund to be used on a future purchase. Amazon gets 5 massive stars for their willingness to assist. I never dreamt they would do anything - my contacting them was born out of frustration from being poorly treated by Pentax/Richo and the angst over having spent hundreds of dollars for a camera that has been used maybe 1.5 - 2 total hours.
In closing - no more Pentax/Richo products for us but yay to Amazon for coming through to make this right.