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Robert Bolton

People Styles at Work...And Beyond: Making Bad Relationships Good and Good Relationships Better Paperback – May 28, 2009

by Robert Bolton (Author), Dorothy Grover Bolton (Author)

183 ratings

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As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done.

In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others more winsomely.

People Styles at Work . . . and Beyond teaches you how to:

recognize how they come across to other coworkers;
read others' body language and behavior to identify the best ways to work with them;
make small adjustments that will dramatically increase the quality and productivity of their interactions;
find common ground with different people while retaining their individuality;
relate less defensively and more effectively no matter how others act.

At work, at home, and even while you’re out running errands, your ability to relate to others affects how well you get things done. This book provides a self-assessment to determine which style you are and then uses that information to gauge how you should interact with others.

Now including all new material on personal relationships, parenting, and more, People Styles at Work . . . and Beyond is the ultimate how-to guide that can help you avoid conflicts and enhance important relationships.

Print length

240 pages
Language

English
Publisher

AMACOM
Publication date

May 28, 2009
Dimensions

6 x 0.63 x 9.13 inches
ISBN-10

0814413420
ISBN-13

978-0814413425
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Editorial Reviews

From the Back Cover

At work, and in other spheres of life, how well you relate with others affects your ability to get things done. What you may not realize is that all people exhibit one of several different behavioral "styles," which determine how they think, make decisions, communicate, manage time and stress, and deal with conflict. By understanding which "people style" you're dealing with, you can establish rapport with someone more easily, become more persuasive, and avoid miscommunication and the possibility of rubbing someone the wrong way. People Styles at Work . . . And Beyond reveals the strengths and weaknesses of each style, includes a self-assessment for determining which style you are, and presents a proven approach you can use to: identify the best ways to work with others based on their body language and behavior - recognize how you come across to coworkers - make small adjustments that will dramatically increase the quality and productivity of your interactions - find common ground with different people - relate less defensively and more effectively--no matter how others act. Now including all new material on personal relationships, parenting, and more, this is the ultimate guide that has helped hundreds of thousands of people make even their most difficult relationships much more productive and pleasant. Advance Praise for People Styles at Work . . . And Beyond "People Styles at Work...And Beyond unlocks the secrets to understanding yourself and others--the key to successful leadership!" -- Marshall Goldsmith, New York Times and Wall Street Journal #1 best-selling author of What Got You Here Won't Get You There "Practical tips for improving relationships with anyone from your identical twin to your total opposite. The authors make proven theories about human interactions accessible for anyone to use."--- John Zenger, coauthor of the best-selling The Extraordinary Leader and cofounder of Zenger - Folkman "The first edition of this book was a brilliant and original contribution to our understanding of human behavior. . . . [This] new edition further deepens our understanding of the fundamentals of human relationships. Before your next important meeting with someone whose style is different from your own--and that would be most everyone--I strongly recommend you read, and put to use, this book." -- Jim Kouzes, coauthor of the best-selling The Leadership Challenge Robert Bolton and Dorothy Grover Bolton are cofounders of Ridge Associates, which specializes in people skills training, leadership development, interpersonal communication, and performance management. Their training and coaching clients include many Fortune 500 companies and executives. They are also the authors of Social Style, Management Style. They live in both Cazenovia, New York, and Amelia Island, Florida.

About the Author

ROBERT BOLTON, PH.D., is known for his expertise in training trainers. He is a cofounder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the author of several books.

DOROTHY GROVER BOLTON, ED.M., are known for their expertise in training trainers. They are cofounders of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books including the perennially popular People Styles at Work . . . And Beyond.

Product details

Publisher ‏ : ‎ AMACOM; Second edition (May 28, 2009)
Language ‏ : ‎ English
Paperback ‏ : ‎ 240 pages
ISBN-10 ‏ : ‎ 0814413420
ISBN-13 ‏ : ‎ 978-0814413425
Item Weight ‏ : ‎ 9.2 ounces
Dimensions ‏ : ‎ 6 x 0.63 x 9.13 inches

Best Sellers Rank: #216,307 in Books (See Top 100 in Books)
- #754 in Workplace Culture (Books)
- #1,161 in Communication Skills
- #1,270 in Job Hunting & Career Guides

Customer Reviews:
183 ratings

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Robert Bolton

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Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others.

Customer reviews

5 star		64%
4 star		19%
3 star		13%
2 star		1%
1 star		3%

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Top reviews from the United States

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Amazon Customer

Great book in even greater packaging!

Reviewed in the United States on November 9, 2018

Verified Purchase

Let me,tell,you! This s let REALLY knows how to wrap a book to have,it arrive in pristine condition! Woo how! This was a book ai had decades ago that I used in a communications training class. The content is thorough, we-put together and a great asset to my resource library! I was so very pleased to see it is still available at,such a good price!

Helpful

S. Van Der Made

Communication improved with others in clear vocabulary

Reviewed in the United States on April 13, 2019

Verified Purchase

The approach to styles and how people tick really is interesting and applicable in real world. The way I can manage my relationships with other styles is also well thought through and described in such a way that it really will give a person a better chance at succeeding when needing to communicate.

One person found this helpful

Helpful

Kevin Osborn

Excellent Book for Managers and Consultants

Reviewed in the United States on August 22, 2013

Verified Purchase

One of the best books to understand your own communication style and that of your coworkers, boss, clients. I honestly used what I learned weekly if not daily in improving my ability to communicate with people of different styles. The theory of this book is similar to Myers-Briggs but its much simpler to understand and read and you don't need to go through the long test to better understand yourself and interpret those you interact with. When I was using this methodology most I was managing 60 consultants and subcontractors and dealing with 30 clients on a daily basis.

7 people found this helpful

Helpful

Mikael Holmberg Madsen

A great handbook in how to collaborate and understand people better

Reviewed in the United States on March 25, 2014

Verified Purchase

I have used many profile tools, but this is by far the best.
It does not just identify your style, thats just the first step.
It helps you flex to other styles and adjust the way you see other peoples styles, as you try out things and learn more about them.

I use people styles both at home and at work.

One person found this helpful

Helpful

Joe Lynch

Too simplistic

Reviewed in the United States on May 9, 2018

Verified Purchase

I found this a bit too simplistic. When I found my type some things seemed to apply others did not. Same when I found other people's types. Myers Briggs isn't perfect and has 16 types. This has only 4. Will be looking for better books on the topic. Only mildly useful.

2 people found this helpful

Helpful

Amazon Customer

This book is the only one I know of that ...

Reviewed in the United States on September 11, 2016

Verified Purchase

This book is the only one I know of that contains an appendix tailored to each workstyle. I'm an Analytical who works with an Expressive, and I have to tell you, that section on how my type can flex to Expressives was heaven sent. Talk about demystifying my life! Five stars for the appendix alone!

7 people found this helpful

Helpful

Meh

Well structured text

Reviewed in the United States on August 20, 2013

Verified Purchase

This is a well structured book which goes through the personality types that people are while helping to explore your own personality type. It explains how these different personality types interact and gives information on a type by type basis of dealing with different personalities. It is a very good book to help develop better people skills and learn to cope with people you would otherwise not get along with. It helps you to understand other and yourself in a professional atmosphere.

Reviewed in the United States on May 19, 2014

Verified Purchase

I was first introduced to this book back in 2010.
I have used it successfully since that time and have bought multiple copies to hand out to my fellow employees and managers.
It is a very good tool to explain how different folks work and how to get the most out of relationships both at home and at work.
If you use it you will see results! If you don't well....................

Helpful

Top reviews from other countries

DSW

Would recommend to any new managers

Reviewed in the United Kingdom on March 3, 2021

Verified Purchase

Great book for managers! I loved this book, easy to read and understand, structured well. Once you understand the different personality types then you start recognising yourself and others. Really does help with interactions and understanding others.

Amazon Customer

Brilliance

Reviewed in the United Kingdom on August 20, 2012

Verified Purchase

I love this work. It's easy to read and easy to translate to work life. There's a useful section about how to adapt your behaviours to better influence others with a different work style to yourself I found useful. I'm using this with my whole team at work now and it's already making a positive difference.

One person found this helpful

Phil

The first principle of success

Reviewed in the United Kingdom on November 29, 2014

Verified Purchase

Very practical and useful tips and ideas. Excellent insight into improving communication and the importance of taking responsibility yourself.

Jim Cowan

Psychology Made Simple

Reviewed in the United Kingdom on February 5, 2014

Verified Purchase

The authors outline the theory in an easily-understood format before focusing on chapters full useful, practical tips. It's a book you can delve into over several months until the application of the model becomes a necessary habit.

Shweta Sharma

Highly Disappointed. Second hand book @ Rs. 835

Reviewed in India on July 31, 2021

Verified Purchase

Book delivered at this price was cheap quality second hand book woth torn wear n tear cover n page quality is yellow that we usually see in cheap quality printing books we get on road side or on railway station. Highly Disappointed.