- Series: Perfect Phrases Series
- Paperback: 256 pages
- Publisher: McGraw-Hill Education; 2 edition (December 1, 2010)
- Language: English
- ISBN-10: 0071745068
- ISBN-13: 978-0071745062
- Product Dimensions: 5.1 x 0.6 x 8 inches
- Shipping Weight: 9.6 ounces (View shipping rates and policies)
- Average Customer Review: 34 customer reviews
- Amazon Best Sellers Rank: #108,910 in Books (See Top 100 in Books)
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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) Paperback – December 1, 2010
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About the Author
Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting, and he runs the management website work911.com.
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From the average phone call of talking to people about orders or products all the way to talking with angry clients or clients that feel like they are being cheated from your company...this is your go to book.