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The Perfect Server: Create a Waitstaff that Dazzles, Delights, and Delivers Results

3.3 out of 5 stars 4 customer reviews

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(Mar 19, 2007)
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Editorial Reviews

Product Description

The Perfect Server DVD offers a comprehensive look at what it takes to provide top-notch service in a restaurant environment. Viewers will learn from the successes of the perfect server, Jane, and laugh at the blunders of bad server John as they attempt to satisfy guests, up-sell graciously, and increase their final tips. This waiter and waitress training video uses short training modules to allow for easy, mid-shift training, and includes printable extras like wine pairing cheat sheets and a glossary of kitchen lingo.

Review

The Perfect Server provides a crash course in excellent customer service for restaurant food servers that is so good I m tempted to buy extra copies to leave as tips in my favorite greasy spoons. Using the Goofus and Gallant approach, two servers (John and Jane) respectively demonstrate impeccable and shoddy service for two sets of customers, while their boss serves as narrator, moderator, and voice of authority asserting that the key to excellent customer service is to execute simple acts with grace and style. The information presented here will be of interest to two audiences: the primary one being food service industry workers, who are here taught clear guidelines in the areas of dress, behavior, and expertise, and the secondary target being diners, who will come to better understand how waitstaff push higher-profit items such as desserts and beverages. The ultimate point made is that happy customers enjoy themselves and often spend more, while unhappy ones cost the restaurant in complimentary meals and bad word-of-mouth. DVD extras include a printable list of restaurant lingo, wine and alcohol pairings, and more. Highly recommended. --Video Librarian

Special Features

None.

Product Details

  • Actors: Various
  • Directors: Jumby Bay Studios
  • Format: Multiple Formats, Color, Dolby, NTSC, Widescreen
  • Language: English
  • Region: Region 1 (U.S. and Canada only. Read more about DVD formats.)
  • Aspect Ratio: 1.33:1
  • Number of discs: 1
  • Rated:
    NR
    Not Rated
  • Studio: Jumby Bay Studios
  • DVD Release Date: March 19, 2007
  • Run Time: 94 minutes
  • Average Customer Review: 3.2 out of 5 stars  See all reviews (4 customer reviews)
  • ASIN: B000OQDX18
  • Amazon Best Sellers Rank: #151,548 in Movies & TV (See Top 100 in Movies & TV)

Customer Reviews

Top Customer Reviews

The Perfect Server: Create a Waitstaff that Dazzles, Delights, and Delivers Results is a DVD-format training package created especially to help train one's restaurant waitstaff in both the everyday needs and the subtle nuances of serving customers with consummate professionalism. Instruction topics include how to look the part, prep the restaurant, present the menu, serve the meal, read body language, what to do if disaster strikes, handle food sanitization and safety, and much more. From short demonstrations of "Jane's" expertise versus "John's" mistakes on the job, to printable extras ranging from lists of wine pairings to kitchen prep terms to common server lingo, to quiz sections that staff members can complete to earn codes that can be authenticated online for a printable certificate of mastery, The Perfect Server is a well-rounded instructional capable of educating one's entire staff. 1 hour 34 minutes, color.
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The content of the video is good but the embirament needed to be record on a real restaurant not a place they made it look like a restaurant
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By Tom Faris on September 14, 2013
Sorry, unbelievable...the waitress grabbed the glasses by the top where people drink from them. A HUGE BASIC MISTAKE...wasn't even noticed in this video. Drinking waitstaff finger germs...YUMMY!
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You can tell that this video was created by someone from who knows their subject matter. While the actors are obviously not trained waitstaff, the examples are mostly spot-on, and will generate productive discussion with your staff. We use it once a month to address specific topics. It keeps them focused on the fundamentals so that their personalities can shine. The rest is gravy. Very good value, for the money. You will use it for years.
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