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Permission Marketing: Turning Strangers into Friends and Friends into Customers Hardcover – May 6, 1999

4.4 out of 5 stars 602 ratings

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Editorial Reviews

Amazon.com Review

Seth Godin, one of the world's foremost online promoters, offers his best advice for advertising in Permission Marketing. Godin argues that businesses can no longer rely solely on traditional forms of "interruption advertising" in magazines, mailings, or radio and television commercials. He writes that today consumers are bombarded by marketing messages almost everywhere they go. If you want to grab someone's attention, you first need to get his or her permission with some kind of bait--a free sample, a big discount, a contest, an 800 number, or even just an opinion survey. Once a customer volunteers his or her time, you're on your way to establishing a long-term relationship and making a sale. "By talking only to volunteers, Permission Marketing guarantees that consumers pay more attention to the marketing message," he writes. "It serves both customers and marketers in a symbiotic exchange."

Godin knows his stuff. He created Internet marketer Yoyodyne and sold it in 1998 to Yahoo!, where he is a vice president. Godin delves into the strategies of several companies that successfully practice permission marketing, including Amazon.com, American Airlines, Bell Atlantic, and American Express. Permission marketing works best on the Internet, he writes, because the medium eliminates costs such as envelopes, printing, and stamps. Instead of advertising with a plain banner ad on the Internet, you should focus on discovering the customer's problem and getting permission to follow up with e-mail, he writes. Permission Marketing is an important and valuable book for businesses seeking better results from their advertising. --Dan Ring

Review

Tom Peters Seth Godin moves to the front ranks of Internet Marketing Gurus with this masterful book. It's trite to say it, but this is a real "must read."

Business Week Seth Godin is the ultimate entrepreneur for the Information Age.

Robert Tercek Senior Vice-President, Sony Pictures Entertainment The principles of Permission Marketing are incredibly valuable to everyone involved in media today.

Lester Wunderman Chairman-Emeritus of Wunderman Cato Johnson, the largest direct-marketing firm in the world; author of
Being Direct. Advertisers are going to have to learn how to deliver messages with frequency and low cost if they are to cope with the increasing competition for the consumer's attention. Seth Godin's Permission Marketing is a big idea.

William C. Taylor Founding Editor,
Fast Company Godin and his colleagues are working to persuade some of the most powerful companies in the world to reinvent how they relate to their customers. His argument is as stark as it is radical: Advertising just doesn't work as well as it used to -- in part because there's so much of it, in part because people have learned to ignore it, in part because the rise of the Net means that companies can go beyond it.

Mark Kwamme CEO, CKS Group
Permission Marketing is a testament to Godin's profound grasp of digital marketing. "Interruption Marketers" everywhere would do well to read this book.

Eric Hippeau Chaiman, Ziff-Davis, Inc. Finally, here's a measurable method for marketing in a world filled with clutter.
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Product details

  • Publisher ‏ : ‎ Simon & Schuster; 1st edition (May 6, 1999)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 256 pages
  • ISBN-10 ‏ : ‎ 0684856360
  • ISBN-13 ‏ : ‎ 978-0684856360
  • Item Weight ‏ : ‎ 13.2 ounces
  • Dimensions ‏ : ‎ 5.5 x 0.9 x 7.5 inches
  • Customer Reviews:
    4.4 out of 5 stars 602 ratings

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Customer reviews

4.4 out of 5 stars
4.4 out of 5
602 global ratings

Top reviews from the United States

Reviewed in the United States 🇺🇸 on February 16, 2015
2 people found this helpful
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Reviewed in the United States 🇺🇸 on October 17, 2022
Reviewed in the United States 🇺🇸 on November 23, 2013
11 people found this helpful
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Reviewed in the United States 🇺🇸 on August 3, 2022

Top reviews from other countries

Gurminder
2.0 out of 5 stars Flatters to deceive and fails to live up to expectations
Reviewed in the United Kingdom 🇬🇧 on June 20, 2010
One person found this helpful
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Stephen D
5.0 out of 5 stars Should be read by all business people
Reviewed in the United Kingdom 🇬🇧 on August 17, 2012
One person found this helpful
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Joan Muni
2.0 out of 5 stars ageing has not done any good to it
Reviewed in the United Kingdom 🇬🇧 on May 20, 2015
Trader Bhoy
2.0 out of 5 stars An intro to Permission Marketing. Nothing more. Dissapointing
Reviewed in the United Kingdom 🇬🇧 on December 31, 2016
Genstein
3.0 out of 5 stars These ideas are now common place
Reviewed in the United Kingdom 🇬🇧 on April 9, 2010
4 people found this helpful
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