- Paperback: 272 pages
- Publisher: Morgan Kaufmann; 1 edition (April 13, 2011)
- Language: English
- ISBN-10: 0123820944
- ISBN-13: 978-0123820945
- Product Dimensions: 7.5 x 0.6 x 9.2 inches
- Shipping Weight: 1.4 pounds (View shipping rates and policies)
- Average Customer Review: 7 customer reviews
- Amazon Best Sellers Rank: #1,606,891 in Books (See Top 100 in Books)
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Pervasive Information Architecture: Designing Cross-Channel User Experiences 1st Edition
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"This book is required reading for all information architects and user experience designers. It’s a brilliant guide to the design of products and experiences that bridge multiple platforms and channels… The best book you'll find about the emerging practice of cross-channel user experience design." --Peter Morville, foreword author and author of Ambient Findability and co-author of Information Architecture for the World Wide Web
"The rise of pervasive technology encourages information to roam free from the confines of the desktop into every aspect of our lives. To navigate this complex, cross-media environment, we need master architects. This book, from two of the field’s foremost thinkers, is a shining landmark for this new world." --Cennydd Bowles, author, Undercover User Experience Design
"It has been a long time since I've been excited about an Information Architecture book. Andrea and Luca have done something truly innovative in bringing Information Architecture out of the design studio and into the streets. A lot of people talk about "pervasive" and "holistic" as ideals -- this book provides solid thought around cross-channel/multi-channel customer experience design. It effectively challenges the view that any one service delivery channel (such as web, or call center, or shopfront) can be considered in isolation. I will be actively recommending this book to colleagues and clients." --Andrew Boyd, UX Community Lead, SMS Management and Technology (http://smsmt.com)
"Resmini and Rosati have delivered a landmark volume in the evolution of information architecture, communicating relatively esoteric insights about our changing info-landscape in a humane and personable manner. If your work involves shaping how people experience digital and data-informed products and services, then you need to read this book."-Christian Crumlish, co-author of Designing Social Interfaces
"This unique text offers an attractive, reader-friendly layout, demonstrating concepts creatively with thought-provoking color and b&w photos, illustrations, and images, many from art history. The volume is designed so that readers can jump from image to image and find the core ideas of the chapter. Sidebars of key ideas also increase the book's browsability. Employing a multidisciplinary approach to information architecture and the design of the new pervasive information spaces, the book draws on insights in diverse disciplines from cognitive psychology to cinema. Each chapter begins with a short story and concludes with case studies and a list of articles, books, movies, and videos. Part 1 surveys information architecture as both a field of practice and a research discipline. Part 2 illustrates five design principles, and Part 3 shows how to apply these principles with a real-life case study. Parts 2 and 3 include boxed contributions from international authors, researchers, and practitioners. Readers can access a companion web site and a blog." --Reference and Research Book News
From the Back Cover
As physical and digital interactions intertwine, new challenges for digital product designers and developers - as well as industrial designers and architects - are materializing. While well versed in designing navigation, organization, and labelling of websites and software, professionals are faced with the crucial challenge of applying these techniques to information systems that link the digital world to the physical world.
Pervasive Information Architecture provides examples showing why and how one would:
- Model and shape information to adapt itself to users’ needs, goals, and seeking strategies
- Reduce disorientation and increase legibility and way-finding in digital and physical spaces
- Alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods
- Suggest relevant connections between pieces of information, services and goods to help users achieve their goals
Showing 1-7 of 7 reviews
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All of the points in the other 5 star reviews are valid. This book is more about how to think in IA rather than how to implement IA (although there are case studies and some discussion about implementation) which means the book is still an essential text even though so much has changed since 2011.
This is an important text in the evolution of information architecture, written with equal parts rigor and humor. It's like a graduate school course in IA, building on earlier methods-based instructional texts in the discipline. I recommend it heartily and frequently. Get it.
(Full disclosure: I do have a contributed passage in the book. Please don't hold that against it ;-)
Eventhough I agree with previous comment in terms of length of verbiage, I felt this book provided an invaluable insight in lots of different aspects of information architecture.
My background is not on web design or development, but I've come to this field based on the goal of increasing value of users, by enabling platforms in order to easier people to find what they're looking for and increse efficiency. This book cover such a wide topic in a very interesting and profund way. The books is mainly structured like this:
Chapter 1. From Multichannel to Cross-channel
Chapter 2. Toward a Pervasive Information Architecture
Chapter 3. Heuristics for a Pervasive Information Architecture
Chapter 4. Place-making
Chapter 5. Consistency
Chapter 6. Resilience
Chapter 7. Reduction
Chapter 8. Correlation
Chapter 9. Designing Cross-channel User Experiences
Authors take you to history, cases, and reference other books in such a way, that really get you inmersed on the topic. I started from this book, and the extense amount of sources has lead me to start digging more and more into those sources (now, I'm getting familiar with more authors, books, research that I could imagine when I started the book).
It's true that for today business world sometimes you just want to get to the meat, but the substantiation provided for the authors has been an important part to me in order to get a more complete view and better understanding.
It's true at the beggining the book seemed to me somewhat though in terms of pure content and reference, but being so interested at the same time kept me going.
Also, the kindle version with the Text-To-Speach, helps a lot (Thanks Amazon, the kindle reads the book aloud to me, while I'm driving, and I check and revise again on the kindle for PC version) ...
Last but not least, interestingly enough, the Kindle version, with it's black&white approach did not communicate fully the pictures and images on the book (many of them with colored references for the topics covered)
Above all ups and downs, in terms of redaction and verbiage, the book as played a role of Gate into the IA realm and has invited me to search for more. To me, that's enough for a 5.