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Was so hyped about this product. Read reviews and some articles online. Thought this was going to be the best product I've ever bought for cats. At first, the initial excitement for the cats was great. This lasted a couple of days before I started to notice the flaws... too many flaws, especially for such a high price point.
The idea is great but it needs a lot of work.
- The app is horrible and doesn't respond well as a remote control. You point one direction and it goes another. Try to move forwards and often times it goes in reverse. I only use in auto mode and have tested all the preference options to try to find what will interest the cats the most. Seller states that there will be updates to software and updates to programs and options. I have yet to see any new programs or beneficial updates.
- The chase tail gets stuck in the wheels so it basically is a total loss.
- The bounce tail goes sideways often instead of straight up and down so ends up not doing what it's supposed to. They should have put a notch into the tail insert to keep it from rotating sideways and just laying flat on the floor.
- The bounce tail's feather was easily ripped off within the first couple of days. It needs to be made much stronger as I am sure most everyone has lost most of the tail feathers within a short amount of time. The replacements are ridiculously priced, especially since the feathers come off so easily.
- The product itself becomes dumber over time. No matter what I do, sometimes it goes and sits in the same corner of the room and I have to keep moving it. It didn't do this the first month or so I had it.
- Overall, the mousr becomes more erratic and doesn't interact the way it used to. Yes, even after cleaning the tire axles and the sensors.
- The battery life needs work so that it can stay 'alive' for an entire day and be charged once daily. I know people use it more frequently or not and that different settings use more power. I am talking about the Stationary mode on medium settings even.
- The $150 price point is WAY too high for what you get. Someone stated that it would be an ok deal at $49.95 and I agree.
- The worst part is that I had read about the founders of the company and how over time they created this product. I was thinking that we would get good customer service and be able to correspond with issues. Take a look at their warranty and return policy. It is so complex and pain in the butt that if I had read that to begin with, I wouldn't have even gambled $150 on this. There is no phone number to discuss issues. Only contact is by email which is really difficult to deal with when trying to explain all these issues and hope that they come up with fixes and updates. I think these guys don't even run the company, they have a distributor or something that handles everything so you don't get very good support.
Oh well, after a couple of months of using this product, I learned that it wasn't close to worth the $150. I am very disappointed with the product and the company as I had such high hopes. This could be a great product, but they really need to fix the above mentioned things and give customer support and reduce the price. For $150 for a cat toy, this thing should already have all the above remedied and feed your cat filet mignon.
| Manufacturer | Petronics |
|---|---|
| Part Number | MSR-ROB-001 |
| Item Weight | 2.4 ounces |
| Product Dimensions | 3.4 x 2.25 x 1.4 inches |
| Item model number | MSR-ROB-001 |
| Batteries | 1 Lithium Polymer batteries required. (included) |
| Is Discontinued By Manufacturer | No |
| Color | Gray, Blue |
| Item Package Quantity | 1 |
| Included Components | 1 USB Cable, 1 Charging Dock, 1 Flick Tail, 1 Bounce Tail, 1 Mousr Robot |
| Batteries Included? | Yes |
| Batteries Required? | Yes |
| Battery Cell Type | Lithium Polymer |
| Warranty Description | 1 year warranty |
