Top critical review
Failed, replaced, failed again - at "inconvenient" times
on June 7, 2014
I bought this headlamp as I left for Afghanistan. It has a feature that most don't - the ability to turn on and then off without ever flashing a white light. That's great.
Worked well for about a week before it failed. It would turn on fine, but then the light would dim and stay on no matter what. Pushing/holding either button would bring it up to its higher setting, and releasing the button would return it to dim. I spent a while playing with it, but there's only two buttons and there's only so many options there. The only way to turn it off was to pull out a battery, which, SURPRISE, is hard to do in the dark with gloves on and this strapped to my helmet. Thankfully it happened while inside my vehicle so it wasn't too bad, but could have been.
I wrote to the company and received an understanding response. Even better, they offered to send me a new one without receiving the old in return (takes a while to ship out with APO). That part was awesome.
Received the new one, and it failed in the same way on the first mission. This time, it was at a more compromising time when a light stuck on wasn't a great thing. And it's dim enough that you can not notice it's on until someone tells you. Was never dropped, gotten wet, or otherwise abused. Still looked brand new. At that point, I said screw it and went back to handheld light. Didn't yet write back to the company, but two failed products in a row told me all I needed.
TL;DR: Petzl staff/customer service gets 5 stars. This product gets 1.