Top critical review
2 people found this helpful
Philips doesn't stand behind their product
on January 9, 2014
When I initially bought this product, I was happy with its performance. Recently (within 9 months of purchase), it quit working properly. It would shut off randomly without warning, and the mini usb plug stopped working so that it would no longer charge. So I called Amazon and they directed me to Philips. I called Philips and they said they would replace the item upon receipt of my proof of purchase. I downloaded a receipt from Amazon and emailed it to them. They didn't like that receipt, so sent me garbled instructions on how to provide them with a screen shot, which I did. They then wrote back saying they would not warranty the item after all because "Amazon Export Sales, Inc. is not an authorized seller of Philips products." No dispute that the product is Philips. No dispute that the product is defective. They refuse to stand behind it because I purchased it from a seller that they claim (a claim I find very suspicious) is not "authorized" to sell their product.
I find this to be a very pathetic response to a reasonable request.
Therefore, I warn anyone - beware of Philips customer service and their substandard products. Were it not for the customer care I received from Amazon, I would be out of pocket for a product that doesn't work anymore.