Philips Saeco RI9737/20 Vienna Plus Automatic Espresso Machine, Silver
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- 1250-watt super-automatic espresso machine with built-in adjustable conical burr grinder
- 15-bar pump; removable brew group for tamping, brewing, and dispensing all in one cycle
- 12-ounce bean container; Opti-Dose adjustable doser; 15-puck-capacity dreg drawer
- Removable 57-ounce water tank; stainless-steel boiler; Pannarello frothing device
- Measures 14 by 15 by 15-1/2 inches
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Trips to the coffee shop are a thing of the past when you use the Saeco Vienna Plus RI9737/20 Automatic Espresso Machine. Using OptiDose technology and the Aroma System pre-brewing cycle, you can tailor the strength and consistency of your espresso. A Pannarello steam wand lets you froth milk perfectly, while removable parts make it easy to keep this machine clean.
Produces Rich Crema and Aroma
Insisting on bean-to-cup quality, the Vienna Plus machine brings Italian-quality espresso right into your home. With the touch of a button, you can get true Italian espresso, with its signature dark color, rich layer of crema, fragrant taste, and intense aroma.
The optional Aroma System pre-brewing cycle injects hot water into ground coffee to maximize flavor extraction. To further customize your espresso, use OptiDose technology to choose the amount of beans ground per cup--from 6 to 9 grams.
Fresh Espresso at the Push of a Button
Use the dial on the Vienna Plus to choose any serving size from 1 to 8 ounces and simply push a button for your ideal drink. An integrated Pannarello steam wand makes it easy to froth milk exactly as you like it and dispenses hot water for other beverages.
Removable Parts for Easy Cleaning
The Vienna Plus is designed for easy maintenance--its drip tray, dregdrawer, and 57-ounce water tank are removable. The brew group can be also removed for cleaning so you don't have to use chemicals inside the machine. The machine's adjustable conical burr grinder is durable and requires no special care.
Philips Saeco machines switch off automatically one hour after use.
All Philips Saeco machines are tested with coffee. Although they have been carefully cleaned there might be some coffee residue in the machine. We guarantee however that the machine is absolutely new and recommend that you read the instructions before use.
The Saeco Vienna Plus is backed by a limited one-year warranty.
What's in the Box
Saeco Vienna Plus RI9737/20 Automatic Espresso Machine (silver), removable water tank, cleaning brush, and instructions.
for easy cleaning and refilling.
for chemical-free cleaning.
Save Money Versus Coffee Shops
Ever wondered what you could be saving if you made your coffee at home
rather than going out for it every time?
Espresso Maintenance Kit
Barista Basic Kit
Top Customer Reviews
Out of the box, it would have been fine, but I messed with the grind adjustment before fully reading the manual. My adjustments eventually led me back to the original factory adjustment which was just fine! On my machine that was # 10. There is also a one page front and back tip sheet for quick out of the box use. Just remember to read the manual too, as it has other important information in it you don't want to miss.
I noted one reviewer mentioned not ever knowing when to add water, refill beans or when to empty the dry puck container. There is a red light that flashes on and off on the front panel when either of the three possibilities needs attention. That reviewer did not like that. Personally, we have no issue with this, as the machine holds 57 ounces of water which is quite a bit. And it also holds 12 oz. of beans which I think is also plenty. PLUS it's easy to see either of these being low by simply looking through the clear plastic. And the "cake bin", holding the used dry pucks can accommodate up to 15 per the manual, though we stop at 10 and empty it so as not to have it overflow. That's a lot of coffee and really the only one where the tray must be removed to actually check it.
And as for espresso strength, which another reviewer questioned, I compared this with my Gaggia Classic semi-automatic and also the Espressione and was unable to tell the difference once adjusted properly. There are two controls on the Saeco that would apply to coffee strength. One is for adjusting the grind which does, of course, affect strength. As I said, we messed with that initially and ended up finding the original factory setting was already perfect (# 10 I think on our machine), so we went back to that. The other control is a knob with a + on one side and a - on the other, which the manual says is to make the coffee stronger or weaker, as desired. After setting the grind back to #10, I went up two clicks towards positive on the strength dial, and found that setting to make the perfect espresso (for our tastes), matching the Gaggia Classic perfectly using a Rocky Rancillio grinder. Lot's of crema, but remember the type of coffee used can affect the amount of crema anyway. Many African and some central American coffees will produce less crema (though not less flavor!), while Brazil and others will give a lot of crema, which is why they are used in the blends of Illy and Lavazza. Coffee must also be freshly roasted to produce more crema in the cup.
In addition, a feature that is much appreciated with this machine, is the ability to turn a simple rotary knob on the front of the machine, which allows the user to select how many ounces of espresso they desire. The setting at 12:00 makes the equivalent of a double or grande espresso or about 4 oz. All the way to the right makes a full 8 oz. And all the way to the left makes about 1 or 2 oz or the equivalent of a small espresso. It's so nice to be able to choose! This machine offers a lot of flexibility and one who understands it will find it is all they need.
Two last comments:
1) some have commented the espresso is not hot enough. One should always pre-heat the cup with hot water first, as recommended in the owner's manual. I have tried it without doing that though, and it was still hot enough for me, but might not be for you. This is common practice for a machine like this.
2) In our box, (ordered from Amazon) there was a slip from Saeco which read: Join the Saeco family and receive 4 additional years warranty on the brew group. The machine comes with a one year warranty, so that would make a total of five on the brew group. That was a nice unexpected bonus and something I don't remember reading in the reviews I checked on Amazon. I would highly recommend NOT ordering from Whole Latte Love, as I did in the past and was very disappointed. I read there policy is to only post positive reviews, which is a disservice to the buyer. We had nothing but trouble with the Espressione machine we purchased from them and the reviews were all glowing. Not on Amazon! Buyer beware of such practices and that particular machine as their "customer service", if one can call it that, is terrible!!!
We feel for the money, this is the best machine out there. Yes, the plastic is typical plastic, but it holds up fine and the look will grow on you in no time. It looks like a classic espresso machine and looks professional. And my mother at 85 has had difficulty in the past with too many buttons to push, so that was a factor in choosing this one. This Saeco only has three buttons, once it's set up: 1) the on/off button 2) the brew start/stop button and 3) the steam button, which she does not often use. This machine SUPER EASY to use and maintain!!!
Mine began to leak within the first year -- in warranty. It seems to be a common issue, based on the fact that you can google it and find plenty of people complaining about the issue. YouTube videos will show you the same little white nozzle at the rear of the device that is supposed to transfer water from the reservoir. I mailed it back, and several weeks later got mine returned, supposedly repaired. A few months later, now out of warranty, the same leak returned. The same part. They didn't repair it -- they'd temporarily patched it. Just long enough to get it out of warranty.
After multiple attempts to get them to fix it, I've given up. They won't. Even though it's the exact same part they supposedly fixed, they refuse. I explained that their in-warranty fix didn't actually fix it. I got maybe 5 months of service out of that repair. If it had been a different problem, I'd understand, but they warrantied they'd fix the problem, not just patch it long enough for the warranty to expire.
I still use it. I put a towel under it I need to change-out from time to time. It's a pain, but given how expensive it was, I'm trying to get some use out of it. I'd file a class action suit if I had the time. If you're considering buying one, just note that they won't fix it if it breaks, they'll only get it to the 12 month + 1 day mark for you (minus a month of repair time). Best of luck.