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Philips Saeco RI9737/20 Vienna Plus Automatic Espresso Machine, Silver

3.7 out of 5 stars 315 customer reviews
| 46 answered questions

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  • 1250-watt super-automatic espresso machine with built-in adjustable conical burr grinder
  • 15-bar pump; removable brew group for tamping, brewing, and dispensing all in one cycle
  • 12-ounce bean container; Opti-Dose adjustable doser; 15-puck-capacity dreg drawer
  • Removable 57-ounce water tank; stainless-steel boiler; Pannarello frothing device
  • Measures 14 by 15 by 15-1/2 inches

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Product Description

Trips to the coffee shop are a thing of the past when you use the Saeco Vienna Plus RI9737/20 Automatic Espresso Machine. Using OptiDose technology and the Aroma System pre-brewing cycle, you can tailor the strength and consistency of your espresso. A Pannarello steam wand lets you froth milk perfectly, while removable parts make it easy to keep this machine clean.

Philips Saeco Vienna Plus Product Features
Produces Rich Crema and Aroma

Insisting on bean-to-cup quality, the Vienna Plus machine brings Italian-quality espresso right into your home. With the touch of a button, you can get true Italian espresso, with its signature dark color, rich layer of crema, fragrant taste, and intense aroma.

The optional Aroma System pre-brewing cycle injects hot water into ground coffee to maximize flavor extraction. To further customize your espresso, use OptiDose technology to choose the amount of beans ground per cup--from 6 to 9 grams.

Fresh Espresso at the Push of a Button

Use the dial on the Vienna Plus to choose any serving size from 1 to 8 ounces and simply push a button for your ideal drink. An integrated Pannarello steam wand makes it easy to froth milk exactly as you like it and dispenses hot water for other beverages.

Removable Parts for Easy Cleaning

The Vienna Plus is designed for easy maintenance--its drip tray, dregdrawer, and 57-ounce water tank are removable. The brew group can be also removed for cleaning so you don't have to use chemicals inside the machine. The machine's adjustable conical burr grinder is durable and requires no special care.

Philips Saeco machines switch off automatically one hour after use.

Warranty Information

All Philips Saeco machines are tested with coffee. Although they have been carefully cleaned there might be some coffee residue in the machine. We guarantee however that the machine is absolutely new and recommend that you read the instructions before use.

The Saeco Vienna Plus is backed by a limited one-year warranty.

What's in the Box

Saeco Vienna Plus RI9737/20 Automatic Espresso Machine (silver), removable water tank, cleaning brush, and instructions.


Philips Saeco Vienna Plus
Removable water tank
for easy cleaning and refilling.
Philips Saeco Vienna Plus
Easily removable brew group
for chemical-free cleaning.



Save Money Versus Coffee Shops

Ever wondered what you could be saving if you made your coffee at home
rather than going out for it every time?

Save Money Versus Coffee Shops



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Product Information

Product Dimensions 18 x 13 x 16 inches
Item Weight 18 pounds
Shipping Weight 20.8 pounds
Department Espresso Makers and Machines
Manufacturer Saeco
Shipping Advisory This item must be shipped separately from other items in your order. Additional shipping charges will not apply.
California residents Click here for Proposition 65 warning
Item model number 4045
Customer Reviews
3.7 out of 5 stars 315 customer reviews

3.7 out of 5 stars
Best Sellers Rank #225,310 in Home & Kitchen (See Top 100 in Home & Kitchen)
#60 in Kitchen & Dining > Coffee, Tea & Espresso > Espresso Machines > Super-Automatic Espresso Machines
#174 in Kitchen & Dining > Coffee, Tea & Espresso > Espresso Machine & Coffeemaker Combos
Date first available at October 12, 2009

Technical Specification

Warranty & Support

Product Warranty: For warranty information about this product, please click here


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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

By Evan Getz on November 2, 2009
Color: Graphite
I recently purchased a Vienna Superautomatica as an inexpensive second espresso maker. The first thing I noticed is that it is Italian made like many of the great espresso machines. The body of the Vienna is "graphite" plastic, and while it does not feel first class, it somehow has a pretty sturdy feel to it. I also like that the footprint is pretty small thus taking up little counter space.

I opened the manual, which is not particularly clear, but need not be on account of very simple operation. The Vienna has three buttons--on/off, coffee, and steam. It also has a steamer control knob and a water volume knob.

I turned on the machine after filling the coffee and water tanks. The buttons feel Italian--you'll know what I mean if you've owned an Alfa Romeo. They are a bit clunky next to my old Capresso C1000, but they work well (for now).

The Vienna takes a couple of minutes to warm up--I don't mind this for reasons I'll reveal in a minute. The coffee spout is adjustable up and down to accommodate a large variety of cups and mugs. Once it's ready, the coffee light stops blinking. I push the button and it begins to grind the coffee. The noise level of the machine is louder than my Capresso, but not too bad. You might wake up the house with it in the morning, but my child stayed asleep. Once the coffee finishes the grind, the Vienna immediately begins making espresso.

My first impression was that I saw a lot more steam coming from the coffee than my Capresso. I am hopeful. The coffee also looked a bit thicker than the Capresso. After the Vienna finished I observed the cup: nice crema, plenty hot, and smells like the genuine article. I gave it a taste--wow, step aside Capresso, this espresso is richer, hotter, and a lot closer to coffee bar espresso.
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Color: Silver
Vienna Plus is my third fully automatic machine. I loved my first, Saeco original Vienna, hated the second, Saeco Incanto classic. The original Vienna worked for 3 years every day, making consistently good espresso before the pump gave. I should have paid for repair, but I succumbed to that stainless steel twinkle and went for Saeco Incanto classic. More expensive for sure. Worse, better said inconsistent, coffee quality, constant small problems relating to built quality concerning the brew group, the grinder and the steamer wand. After a year of irritation a pump seal has failed while making espresso, nothing like a small explosion in the kitchen in the morning, I tell ya. Well, gone back to the trusted Vienna, now with the plus in the name. Good old days are here again .... Compared to previous- it is a lot quieter, when both grinding and steaming, it is also a lot quicker to warm up then before, steam is ready a mere 15 seconds after pushing the button. Espresso has a beautiful rich crema right out of the box, I didn't have to experiment with grind setting at all. The steaming wand (Panarello) has been redesigned and is now foolproof maker of perfect frothed foam. For the newbie I would like to add that I spent a lot of effort to find the right roast - tasted more than a few before I settled on one (Peerless Coffee Espressp Perfection) that I buy now in 5 lb. bags and keep in the freezer. I should for fairness add that I never want any other coffee through the machine like some decaf or flavored stuff, so I don't miss the alternate ground coffee option that Incanto had. My priority has always been flavor and consistency and that the Vienna Plus delivers. My friends drive miles to "see me" and, by the way, get a cup of espresso, praising each one as "this is the best espresso in the world".Read more ›
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Color: Graphite Verified Purchase
We owned a Saeco Vienna Deluxe since January 2004, but decided to purchase a newer model in September 2010. The Vienna Deluxe served us well for six and a half years, but was beginning to show its age. The Saeco Vienna Plus is the updated version of the Vienna Deluxe.

Saeco's Vienna Plus super-automatic espresso machine is simple to use. Add up to 57 oz filtered cold water to the reservoir, up to 12 oz beans in the hopper, and then turn the machine on. While warming up, adjust the volume dial for a 1 to 6 oz pour. Once ready, press the coffee button once to make an espresso or twice for a double shot or two espressos. If a latte is desired, press the steam button after the espresso has finished brewing and turn the steam knob to activate the pannarello to steam the milk. Turning the steam knob without pressing the steam button will produce hot water from the pannarello instead.

The perfect espresso may require adjusting a couple dials in the hopper. A strength dial controls the amount of grounds used per cup. A second knob controls the grind's coarseness. These settings are typically adjusted once then left alone if you chose to alter the factory setting. The factory settings work well for us, so we didn't adjust these controls.

Maintaining and cleaning the Vienna Plus espresso machine is just as simple. Cleaning consists of a weekly (or after every 15 pucks) wipe down of the machine, rinsing off the brew group with warm water, and emptying and washing the drip tray and grounds drawer. Incidentally, the used coffee grounds are beneficial to soil when spread out in the gardens or lawn. Once every three months, running descaler through the boiler keeps the inner workings in good condition.
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