Amazon.com: Customer reviews: Philips Sonicare DiamondClean Smart Electric Toothbrush with Bluetooth and app

Top positive review

22 people found this helpful

"Bluetooth Toothbrush?" Yep

ByJoanna D.on June 15, 2017

This is a pretty pricey toothbrush "system" but my dentist, who is up on all the latest tech, is a huge fan of Sonicare and he tracks how well you do when you change dental care appliances. So I had bought the older version of this toothbrush on his recommendation (he had a very good deal) and also a Waterpik WP100W Ultra Dental Water Flosser . So you can easily spend two to four benjamins for home dental care and not bat an eye. This newest version has an Android or iOS app and (irony of ironies) BLUETOOTH. Why? So it can keep track of your dental hygiene and coach you and remind you on your phone. This is kind of a gimmick but it could be enough to encourage you to better dental care.

I also bought an UltraFlosser (scouting sales) and now I have the DiamondClean, which adds interactive coaching. I admit to skiving off two minute brushing now and then for a swish and a promise. I think the app and coach will be useful to encourage me to be diligent. It also asks did you floss? Ok. You can see if you did nor not and how often.

Pros:
Cool app. Choose a goal (whitening, gum health, breath (tongue scraping), interdental. Different heads for the brush accomplish this with coaching from the app.

Interactive phone screens show you when to change quadrants and how long to brush and record your progress and daily discipline. If you use the wrong motion, the head sends a message to the app "use less motion."

Cons:

App--didn't detect one quadrant (was brush not close enough to phone?) I got three out of four and it didn't find my lower right (end quadrant.) Takes some fidgeting to get this right.

The CHARGER. Oh. My. Goodness. Shoot over-designing engineers, someone. The charger is a dished-in induction base that a glass (that's right, a drinking glass) sits on. You prop the brush into the glass. So, if there is water in the glass, then what? If the glass breaks? Eh. Guys, guys, did you think this through? Need a replacement glass? Now what (esp. if the model is discontinued.)

You do get a travel charging case with a port in the bottom behind a door with a USB cable. So you CAN USB charge this brush. So don't lose that case or break it.

The Brush Heads. They have a RFID transmitter or something in each head. So you need the speshul heads to interact with the phone app. So your local pharmacy, will they carry these (even behind the locked case?) In our rural town? Probably not. So you will have to keep the proper model number on hand and order online. Philips Sonicare Premium White replacement toothbrush heads, HX9062/95, Smart recognition, Black 2-pk These are the ones, more expensive and NOT (yet) on Subscribe & Save. Fifteen smackers a head. And they wear out in how fast? Four months or less? Great (for Philips.) And it's THESE heads, not the similar-looking ones that lack the little transmitter (look for the round icon on the base of the brush that shows the smart transmission function.)

IS IT WORTH IT?

Yes. If you need coaching to make sure you do your dental hygiene, especially if you have periodontal issues. The phone app is fun. I've been using a Philips Sonicare for a while, Definitely, it takes far less time in the dental chair to descale my teeth and there is less tartar on my trouble spots. The hygienist says she really can tell when I'm using the better toothbrush--so now I carry it with me on vacations. Can't be without it. However, it's not enough just to use the toothbrush.

When I went back for my check-up and cleaning, my dentist was delighted. "Oooh, look, you have STIPPLING!" What, pray tell, is stippling? He pulled out a hand mirror, pulled back my lip and showed me my upper gum. "See those white hard areas on top of the pink tissue? That's healthy gum. If your gums are bad, they are darker pink and mushy. Healthy gums are hard and lighter in color and have that mottled look when they are really good." Ok. And they map the periodontal pockets with a probe that has a millimeter scale on it. 1 or 2 is good. 4 or 5 means some gum has detached from the tooth, and severe periodontal disease as having at least two teeth with measurements of 6 mm with an adjacent tooth of 5mm. Severe periodontal disease puts you at risk of tooth loss and heart disease is associated as well (the bacteria in the pockets can land on heart valves. I have this info directly from a professor at U. Penn Dental School with whom I had some dealings when I was working in a scientific field some years ago.)

You want to eliminate those deep pockets, so brushing with this really helps but add the flosser or floss or use whatever the dentist recommends but do it. You will remove the plaque (bacteria buildup) and the tartar that irritates the margins of the gums and help prevent bad problems down the road.

So....is this toothbrush a good idea? Yes. You will see a change by your next dental visit if you are diligent, use the timer and app and make sure you get to the gum-tooth margins. Have the hygienist show you how to angle your brush. You also need to floss or use the water flosser or some sort of inter-dental cleaning because this brush doesn't get between teeth although it does a great job at the gum margin. The tongue cleaner helps with bad breath. (The white coating on your tongue can be a cause of bad breath.)

In the kit:

1 Lunar blue DiamondClean Smart handle
3 Premium plaque control brush heads
2 Premium gum care brush heads
2 Premium white brush heads
1 TongueCare+ tongue brush
1 Brush head holder
1 USB charging travel case
1 Glass charger
Free App (Download available for iOS or Android)

Top critical review

See all 3 critical reviews›

It wants to be fancy, but it mostly buzzes a lot.

ByKevin Nichollson June 20, 2017

I picked this up in hopes of replacing my aging Oral-B Triumph, which isn't holding a charge as well as it used to. I had tried the entry-level Sonicare model a few months ago, and hated it. But, I thought the DiamondClean would be a huge upgrade.

In terms of use, I can't say it felt much different at all. Yes, it has insane vibration, and it made my toothpaste foam like mad. It pushed the toothpaste between my teeth better than any toothbrush I've used, but at the same time, I felt like my teeth weren't really clean. Definitely not as clean as they feel after brushing with the Triumph.

The DiamondClean has a number of different heads and options, but to be honest, using the gum health head, I didn't notice any difference at all between the settings. It's effectively a super soft brush that vibrates insanely.

Highlights:
*Nicest packaging you'll see in an electric toothbrush.
*Lots of heads included.
*Charging glass looks really cool.
*Nicest travel case ever.

Downsides:
*Brush heads aren't labeled as to which head does what. You have to follow a pictogram.
*Charging glass isn't meant to be used as a glass, and can tip easily from the weight of the toothbrush.
*Vibration made some of my sensitive teeth hurt for nearly an hour after brushing with Sensodyne.

This is one of those products where I think people get a bit indoctrinated. If you started with a Sonicare toothbrush, an Oral-B probably seems horrible. Coming from an Oral-B, I wouldn't recommend this to anybody. Well... anybody who doesn't already love how Sonicare toothbrushes work.

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Showing 1-3 of 3 reviews(Verified Purchases). See all 40 reviews

Classy and beautiful!

ByMelanie Gambleon July 11, 2017

Color: PinkStyle Name: 9500Verified Purchase

This is the most beautiful toothbrush I've ever seen. The quality is excellent. The app is very helpful and easy to use. The toothbrush may be a little pricey, but you will definitely save on dental bills down the road.

0Comment 2 people found this helpful. Was this review helpful to you?YesNo

Excellent product.

ByCharles W. Martinon July 9, 2017

Color: BlackStyle Name: 9500Verified Purchase

Excellent product.

0Comment 4 people found this helpful. Was this review helpful to you?YesNo

The manufacturer commented on the review below

App locked me out - brain-dead tech helped me decide to return the product.

ByKevin McCormickon July 10, 2017

Color: BlackStyle Name: 9500Verified Purchase

I received my DiamondClean Smart toothbrush today. I attempted to set it up. It requires an account for the iPhone app to work. The set up seemed to be going fine, it saw which product I was using, so obviously the bluetooth connection was working. But when I attempted to put my password in, I got an error message saying it was the wrong password. I selected "reset password." I received an email with a link to reset the password. But when I clicked the link, and it took me back to the app, I got an error message saying it didn't recognize the reset code - try again. I did, four times. I attempted to set up a new account. But the app wouldn't allow me to do so because I already have an account with my email address. So I called Philips. I got a rep who seemed brain dead. He kept asking me to read the information on the bottom of the toothbrush. But the bottom has a silver, mirrored finish. if you look very closely you can see that there is information etched there - but it is unreadable. So he asked me to take a picture of it. It was then that I realized this guy had never seen this toothbrush before. He had me reinstall the software on my iPhone. He told me my bluetooth wasn't working (it recognized the toothbrush). I kept asking to speak to a senior tech who could help me but he refused to transfer me. When he told me that I needed to change the password for my email account, I decided to return the product. Even if this is the greatest toothbrush in the world, the fact that Philips would treat their customers this way made me rethink my purchase - and future Philips purchases as well. BTW, I have a new iPhone 7+. The phone definitely was not the problem.