I ordered this (mainly) to remember my beloved soulmate and fur baby. I have lots and lots of photos and videos. I chose this frame mainly because of the ability to upload videos up to 5 minutes in length. The majority of digital frames limit this to 15-30 seconds. There is no remote-control device. The app does not control the frame either; its main purpose is for uploading videos/photos. The last photo shows the premium frame's stand (I returned the first frame after contacting PhotoSpring's customer support and upgraded to the premium frame). More on that in a moment.
Setup is pretty straightforward. Some that are not tech savvy might need a little help. The frame supports thumb/flash drives and SD cards for added storage. The built-in storage will hold a LOT of videos and photos. Using the web-based utilities, it is super easy to add photos/videos to the frame. They upload very quickly that way. One can email them to the frame too. Friends and family can email them to your frame. Unlike some frames, this one supports numerous photos and videos being uploaded at the same time, or rather in the same session.
I was not satisfied with the sound quality of the regular frame and contacted their customer service. These people (Charles and Dan) were 5-star! It was suggested that I upgrade to their premium frame. For another $25, I was upgraded to the premium frame, plus they paid to ship my regular frame to them, transferred my current videos/photos to the new one, and then shipped it back to me. This took about 1 week altogether. I'm still not completely thrilled with the sound, but I think it's partly because the speakers are in the back of the frame. I have it setting across the room (about 12 feet away and I am a little hard of hearing). The frame is made so that it can be detached from the main frame and passed around to guests or held in your hands. The frame is rechargeable and can be left detached. The premium frame offers controls for volume, etc., on the back, whereas the regular frame is all done via touchscreen. I did not notice a big problem with fingerprints due to the touchscreen. The photos and videos are vibrant.
The cord is long enough for the most uses. The premium frame will need an adapter since the power cord is USB on the end that does not plug into the frame. There're several settings to allow how you want to have videos display (auto play with sound, etc.). I do sort of wish it had motion sensing so it would turn off when I am not in the room or when there is no motion. It can be set to play on a schedule. This is also done via touchscreen.
I have had several digital frames, as well as my iPhone, that supposedly rotate pictures so that you don't see the same ones over and over again. None, including this one, seem to be great at having an algorithm that ensures that you don't have a bunch of repeats in what you see. I have over 600 photos/videos on this frame right now and see the same ones over and over a whole lot throughout the day, without seeing a lot of the others. But such has been my experience with all of these types of frames so far.
I gave this 5 stars. It is probably a 4.5-star frame, but the outstanding customer service bumped it up for me.
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Product Description
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Easy to Use Interactive TouchscreenPhotoSpring electronic frames offer a high-definition touchscreen display to make the viewing experience truly engaging. The interactive display allows you to organize albums and slideshows and sort which photos you want to display next. |
Multiple Ways To Share MemoriesWe’ve made it simple to share photos and videos by adding several WIFI and wireless options. Send photos and videos instantly through Google Photos, a dedicated frame email, the PhotoSpring App, our website, and USB and SD slots. Your frame holds up to 10,000 photos with no hidden costs for storage ever! |
Match Your DecorRemove the frame molding with ease for a smooth and sophisticated look, or explore our collection of custom frame options. Enhance your frame with a personalized touch by purchasing custom frame moldings as an added accessory. |
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| Battery & AC Powered Black Frame | Battery & AC Powered White Frame | AC Powered Black Frame | AC Powered White Frame | |
| Display Size | 10" | 10" | 10" | 10" |
| Resolution | 1280 x 800 Pixels Per Inch | 1280 x 800 Pixels Per Inch | 1280 x 800 Pixels Per Inch | 1280 x 800 Pixels Per Inch |
| Storage | 16GB | 16GB | 16GB | 16GB |
| Video | Industry Best Up To 1GB HD | Industry Best Up To 1GB HD | Industry Best Up To 1GB HD | Industry Best Up To 1GB HD |
| Send via Email, App, Web | ✓ | ✓ | ✓ | ✓ |
| Load via USB | ✓ | ✓ | ✓ | ✓ |
| Frame Moulding Add-On | ✓ | ✓ | ✓ | ✓ |
| Power Source | AC or Battery | AC or Battery | AC Only | AC Only |
| Battery Life | 4 Hours | 4 Hours | No Battery | No Battery |
Compare with similar items
This Item  PhotoSpring 10in WiFi Digital Photo Frame w/Battery | Load Family Pictures by Email, App, Web, USB/SD | 32GB | Great Gift | Easy Touchscreen Setup | Plays Videos | Black |  |  |  |  |  | |
| Price | $139.00 | $169.99 | -17% $149.00 List: $179.00 | $89.99 | -33% $59.99 Typical: $89.99 | -47% $99.99 List: $189.99 |
| Delivery | Get it as soon as Thursday, Jan 4 | Get it as soon as Wednesday, Jan 3 | Get it as soon as Friday, Jan 5 | Get it as soon as Tuesday, Jan 9 | Get it as soon as Tuesday, Jan 9 | — |
| Customer Ratings | ||||||
| Screen quality | ||||||
| Picture quality | ||||||
| Touch Screen | ||||||
| Easy to use | ||||||
| Motion detection | ||||||
| Sold By | PhotoSpring, Inc. | HongRui Direct | Aura Home, Inc. | Forderson‘s Store | FUNCARE Tech Store | Amazon.com |
| display size | 10.1 inches | 15.6 inches | 10 inches | 10.1 inches | 9 inches | 10.1 inches |
| resolution | 1280x800 | 1080p | 1280 x 800 | 1280x800 HD | 1280*800 | 720p |
| memory capacity | 32 GB | 32 GB | 0 GB | 16 GB | 8 GB | 8 GB |
| connectivity tech | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi |
| power source | Battery Powered | Corded Electric | Corded Electric | Corded Electric | AC | Corded Electric |
| control method | touch | touch | application, touch | application | touch | voice |
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Reviewed in the United States on November 30, 2023
Setup is pretty straightforward. Some that are not tech savvy might need a little help. The frame supports thumb/flash drives and SD cards for added storage. The built-in storage will hold a LOT of videos and photos. Using the web-based utilities, it is super easy to add photos/videos to the frame. They upload very quickly that way. One can email them to the frame too. Friends and family can email them to your frame. Unlike some frames, this one supports numerous photos and videos being uploaded at the same time, or rather in the same session.
I was not satisfied with the sound quality of the regular frame and contacted their customer service. These people (Charles and Dan) were 5-star! It was suggested that I upgrade to their premium frame. For another $25, I was upgraded to the premium frame, plus they paid to ship my regular frame to them, transferred my current videos/photos to the new one, and then shipped it back to me. This took about 1 week altogether. I'm still not completely thrilled with the sound, but I think it's partly because the speakers are in the back of the frame. I have it setting across the room (about 12 feet away and I am a little hard of hearing). The frame is made so that it can be detached from the main frame and passed around to guests or held in your hands. The frame is rechargeable and can be left detached. The premium frame offers controls for volume, etc., on the back, whereas the regular frame is all done via touchscreen. I did not notice a big problem with fingerprints due to the touchscreen. The photos and videos are vibrant.
The cord is long enough for the most uses. The premium frame will need an adapter since the power cord is USB on the end that does not plug into the frame. There're several settings to allow how you want to have videos display (auto play with sound, etc.). I do sort of wish it had motion sensing so it would turn off when I am not in the room or when there is no motion. It can be set to play on a schedule. This is also done via touchscreen.
I have had several digital frames, as well as my iPhone, that supposedly rotate pictures so that you don't see the same ones over and over again. None, including this one, seem to be great at having an algorithm that ensures that you don't have a bunch of repeats in what you see. I have over 600 photos/videos on this frame right now and see the same ones over and over a whole lot throughout the day, without seeing a lot of the others. But such has been my experience with all of these types of frames so far.
I gave this 5 stars. It is probably a 4.5-star frame, but the outstanding customer service bumped it up for me.
No motion detection. Video sounds low usually. 5-star customer service though!!
Reviewed in the United States on November 30, 2023
I ordered this (mainly) to remember my beloved soulmate and fur baby. I have lots and lots of photos and videos. I chose this frame mainly because of the ability to upload videos up to 5 minutes in length. The majority of digital frames limit this to 15-30 seconds. There is no remote-control device. The app does not control the frame either; its main purpose is for uploading videos/photos. The last photo shows the premium frame's stand (I returned the first frame after contacting PhotoSpring's customer support and upgraded to the premium frame). More on that in a moment.Reviewed in the United States on November 30, 2023
Setup is pretty straightforward. Some that are not tech savvy might need a little help. The frame supports thumb/flash drives and SD cards for added storage. The built-in storage will hold a LOT of videos and photos. Using the web-based utilities, it is super easy to add photos/videos to the frame. They upload very quickly that way. One can email them to the frame too. Friends and family can email them to your frame. Unlike some frames, this one supports numerous photos and videos being uploaded at the same time, or rather in the same session.
I was not satisfied with the sound quality of the regular frame and contacted their customer service. These people (Charles and Dan) were 5-star! It was suggested that I upgrade to their premium frame. For another $25, I was upgraded to the premium frame, plus they paid to ship my regular frame to them, transferred my current videos/photos to the new one, and then shipped it back to me. This took about 1 week altogether. I'm still not completely thrilled with the sound, but I think it's partly because the speakers are in the back of the frame. I have it setting across the room (about 12 feet away and I am a little hard of hearing). The frame is made so that it can be detached from the main frame and passed around to guests or held in your hands. The frame is rechargeable and can be left detached. The premium frame offers controls for volume, etc., on the back, whereas the regular frame is all done via touchscreen. I did not notice a big problem with fingerprints due to the touchscreen. The photos and videos are vibrant.
The cord is long enough for the most uses. The premium frame will need an adapter since the power cord is USB on the end that does not plug into the frame. There're several settings to allow how you want to have videos display (auto play with sound, etc.). I do sort of wish it had motion sensing so it would turn off when I am not in the room or when there is no motion. It can be set to play on a schedule. This is also done via touchscreen.
I have had several digital frames, as well as my iPhone, that supposedly rotate pictures so that you don't see the same ones over and over again. None, including this one, seem to be great at having an algorithm that ensures that you don't have a bunch of repeats in what you see. I have over 600 photos/videos on this frame right now and see the same ones over and over a whole lot throughout the day, without seeing a lot of the others. But such has been my experience with all of these types of frames so far.
I gave this 5 stars. It is probably a 4.5-star frame, but the outstanding customer service bumped it up for me.
Images in this review
Reviewed in the United States on December 17, 2023
Reviewed in the United States on February 10, 2023
We got this frame as a memorial frame for our beloved cat who passed in 2021. After much research for a frame that would play pictures AND videos in an automatic slideshow we decided on the PhotoSpring. Setup was easy, we were both able to send our memories from our various phones to the frame without issues. It ran perfectly for over a year and a few months. Last week (Feb 2023) it was getting an automatic update and got stuck at 0% installing the update. No way to force it to reset, no easy instructions for factory default settings. Hard reboots just kept bringing up the same screen stuck trying to update. I reached out to customer service and was told to send the frame back for warranty repair and they'll swap the memory. Sounds okay to me, I packaged it up nice and safe and left it in my car to drop off the next time I got a chance. Customer support response was prompt and courteous.
Here's where they blew me away though. Couple days later I get another email from customer service. They said they might have a way to remotely fix the frame if I haven't already sent it out. I was surprised they still worked on my issue after 2 days! Luckily I procrastinated a bit on mailing it off so I unpacked it, plugged it in as instructed and waited. I was told the dev team would work on it in a few hours. This morning I wake up and the frame is back to normal. That was insane. They didn't have to keep working on my issue, but the team took the time to do so. For just me. Or at least it felt like it was just for me, but that's all the counts for customer service is making each individual customer FEEL special. That felt like ABOVE AND BEYOND to me.
Tldr; the frame is great and in the rare event you encounter anything wrong with it, I highly encourage reaching out to PhotoSpring. They got you and will take care of you.
Here's where they blew me away though. Couple days later I get another email from customer service. They said they might have a way to remotely fix the frame if I haven't already sent it out. I was surprised they still worked on my issue after 2 days! Luckily I procrastinated a bit on mailing it off so I unpacked it, plugged it in as instructed and waited. I was told the dev team would work on it in a few hours. This morning I wake up and the frame is back to normal. That was insane. They didn't have to keep working on my issue, but the team took the time to do so. For just me. Or at least it felt like it was just for me, but that's all the counts for customer service is making each individual customer FEEL special. That felt like ABOVE AND BEYOND to me.
Tldr; the frame is great and in the rare event you encounter anything wrong with it, I highly encourage reaching out to PhotoSpring. They got you and will take care of you.
Images in this review
Reviewed in the United States on July 19, 2023
Color: Battery and AC - Black Frame (Detachable)Verified Purchase
Top reviews from other countries
Monica Aguilar
Excelente
Reviewed in Mexico on December 3, 2018Color: With Internal Battery - White and Black MatVerified Purchase
Gassa
Not advised but does not come with an Australian power plug
Reviewed in Australia on January 31, 2021Color: With Internal Battery - White and Black MatVerified Purchase
