- Paperback: 179 pages
- Publisher: Joseph W. Carvin (January 2005)
- Language: English
- ISBN-10: 0976818302
- ISBN-13: 978-0976818304
- Package Dimensions: 8.1 x 5.3 x 0.5 inches
- Shipping Weight: 8.8 ounces (View shipping rates and policies)
- Average Customer Review: 3 customer reviews
- Amazon Best Sellers Rank: #1,751,428 in Books (See Top 100 in Books)
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A Piece of the Pie: The Story of Customer Service at Publix
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Keep[s] you turning the pages. -- Karen Mathis, The Florida Times-Union, May 27, 2005
Publix shoppers know that Publix wrote the book on customer service. A Piece of the Pie is that book. -- Today's Grocer, June 2005
Top customer reviews
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The stories about founder George Jenkins were especially inspirational. Clearly, Mr. Jenkin's philosophy lives on today and is the heart and soul of what makes Publix great. This is a must read for any business owner, company CEO, or service industry employee who wants insight into the mentality and atmosphere that drives employees to deliver excellent customer service everyday.