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Pirates of the Caribbean: TCOTBP Replacement Info

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Initial post: Nov 29, 2007, 7:40:29 PM PST
Last edited by the author on Dec 18, 2007, 5:11:14 PM PST
http://www.avsforum . com/avs-vb/showthread.php?t=947053 (delete spaces before and after the ".")

Also today, we have a follow-up for you on one other Blu-ray issue. Some of you may recall that a few months ago, viewers reported a framing problem with a few scenes in Disney's Pirates of the Caribbean: The Curse of the Black Pearl Blu-ray Disc. Disney has apparently corrected the problem in production, so future copies going into stores will feature the correct framing (we'll try to find out if there's a way to identify corrected copies by the packaging - UPC number variation or something). In the meantime, if you have a copy with the mis-framed footage, you will SOON be able to call the studio's Blu-ray customer service hotline at 1-800-723-4763 (U.S.) or 1-800-877-2843 (Canada) to arrange an exchange. Don't call quite yet - we'll let you know when the fixed discs are ready. Just know that Disney has been working on the problem, and a solution will be available to you all shortly.

Update: 12/18/2007: Edit: Disney is now asking that you email them at disneyinfo@disneyhelp . com (delete spaces before and after the ".") with your full name, address, disc UPC #, and phone number.

Source: http://www.blu-ray . com/news/?id=759 (delete spaces before and after the ".")

In reply to an earlier post on Dec 4, 2007, 1:41:04 AM PST
Last edited by the author on Dec 4, 2007, 1:46:28 AM PST
Thank you for the information, it is greatly appreciated. It is nice to see Disney admit that there were problems. Does anyone think that this movie will be remade on Blu-Ray and remastered at some point?

I was going to buy it used, but i might get an older defective copy if i buy it that way. I guess i will wait to see the consensus of people that post with the replacement disc.
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Initial post:  Nov 29, 2007
Latest post:  Dec 4, 2007

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