Top critical review
First Horrible Experience in more than 10 Years with AMEX
on November 8, 2016
I was closing my Platinum Card because I was informed last week over the phone when wondering where are the 100K point I thought I was receiving, that I was not going to receive them because I have received a similar offer in February 2015. I requested a full refund for the Platinum card, I made the argument that this is not the product I thought I was buying. I did not get the full refund of the annual Fee and I did not receive 100K points. The representative was completely uncooperative. He would not even try to meet in the middle.
I was trying to come up with solutions myself while he was not suggesting anything. I reminded him of customer satisfaction, explain that this is not the product I was paying for and it is not any different than returning a product you bought and hought it had different features that it had. I explained that should I have know I would not get the bonus I would not have applied for it. I explained that i could have put all the charges on my Everyday Card. I explained that there is something called customer satisfaction and AMEX pride itself with it, however, he did zero effort to help. I asked him to meet me in the middle and issue 50K points. he said he cannot issue any "Goodwill" points. I explained that "goodwill means friendly and cooperative and helpful and upon asking him if he is saying that he cannot be friendly, helpful or cooperative, I mysteriously got disconnected. I told him he can proceed with closing the card but I am not satisfied. he couldn't have cared less.
Absolutely the worst experience I have even had with AMEX since I was with AMEX for 10 Years. It's not like the points are as worth as they used to be before either and you have much less transfer partners than ever. This is absolutely horrific experience.