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The Pocket Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas and Design Effective Solutions Paperback – November 21, 2017
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The Pocket Universal Methods of Design:
055 Mental Model Diagrams
A framework aligning task behaviors, beliefs, and emotions with product and service features. The top half of the diagram represents behaviors, beliefs, or emotions. The bottom half represents the features, services, or products available in your current offering. Courtesy of Indi Young.
064 Photo Studies
Self-documentation of a participant’s life and interactions. Collected photos from a crowdsourced photo study on energy use reveal a diverse range of interpretations on the subject matter for design consideration. Courtesy of frog design, frogmob.frogdesign.com.
077 Simulation Exercises
Deep approximations of human or environmental conditions. Researchers perform tasks wearing the 'Age Gain Now Empathy System' (AGNES), developed in the MIT AgeLab to simulate the dexterity, mobility, strength, and balance of a 74-year-old. Courtesy of Nathan Fried-Lipski / MIT AgeLab.
081 Stakeholder Walkthrough
Early prototype evaluations by a team of end users, stakeholders, and designers. Scheduling stakeholder walkthroughs early in the design process combines perspectives of representative end users, stakeholders, developers, and members of the design and research team.
About the Author
Bruce Hanington is an associate professor, director of graduate studies, and former program chair of industrial design in the School of Design at Carnegie Mellon University in Pittsburgh, Pennsylvania. He has dedicated his teaching and research to methods and practices for human centered design, with an emphasis on design ethnography, participatory design, and the meaning of form in context. He has consulted on design projects with GE Appliance and Johnson and Johnson, and his work has been published in Design Issues, The Design Journal, and Interactions, with chapters in Designing Inclusive Futures and Design and Emotion: The Experience of Everyday Things.
Bella Martin is a design practitioner and independent consultant in Atlanta, Georgia, where she brings her expertise for design research methods to companies who are new to user-centered design but eager to give their users a voice in the design process. She holds a Master of Design in Communication Planning and Information Design from Carnegie Mellon University, where she first began her ongoing work in visualizing user-centered research methods.
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