Pogoplug Backup and Sharing Device (Discontinued by Manufacturer)
|Price:||$9.99 & FREE Shipping|
Want this professionally installed?
- Setting up one customer-supplied network attach storage unit
- Installing storage software on computer
- Connecting storage unit to network
- Testing and verifying proper connection
- Pro will contact you within 1 business day to schedule
- Kick back and only pay when the job is done
- Backed by Amazon's Happiness Guarantee
- Book the service directly on Amazon
- Receive confirmation within 1 business day
- Backed by Amazon's Happiness Guarantee
- Enter your model number to make sure this fits.
- Continuous, centralized backup of all of your computers (Windows or Mac) and iPhone, iPad or Android devices
- Backup continues even when you take your computers or devices away from your home or office
- Keep your files safely at home but access or share them from anywhere or publish to social media sites like Facebook
- 60-second setup never worry about backing up again
- No storage limits and no additional fees when using your own external hard drive
- No PC required
- Includes 1 USB port and 1 SD Card Slot
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Pogoplug Mobile: Free your smartphone and tablet. Anywhere access to your entire music, video and photo library. Stream music, video and photos to your mobile. Easily back-up your mobile with the push of a button. 60 second installation. Free mobile apps for iPhone, iPad, Android phone and tablets. Does not include storage. Simply add an SD card or an external hard drive.
From the Manufacturer
At a Glance
Automatic Remote Backup for your Computer and Mobile Devices – Reinvented
Access Your Backup from Anywhere
Secure Sharing, Easy Sharing
How It Works
1. Add storage.
2. Install Pogoplug's free companion software
3. Keep your files safe at home and
Top customer reviews
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I've revised this review three times now and each time I downgrade it. Were I to rate the box alone, I'd rate it higher because it installs easily and does what it claims. Cloud Engines, the manufacturer doesn't say it's an NAS or a personal cloud, yet that is essentially what it is. It could be a very good NAS solution, video streaming device, file sharing and more, IF you use all the associated software available from the Pogoplug site. So, what they're selling here is part of a total solution and that is why the product cannot be reviewed on its own merits. An accurate review has to include how this works in conjunction with the various pieces of software.
This is a product made by a company that, in my opinion, needs an entirely different management team that understands the customer experience and customer satisfaction is the most important thing, period. They fail miserably at this. The product is advertised as being a solution that lets you back up your files from various platforms, Mac, PC, iPads and all Apple's i devices, as well as the Android based gizmos. Yes, that can be done and works fine. Their sales pitch says you'll be able to access your files from any device, anywhere and, furthermore, file backup continues even when you're not actually at the location of the device. That's both true and not true. Remote access will involve downloading one of their apps and purchasing a subscription (from lifetime to a monthly/annual period) before getting all that functionality. My problem with this is the website, the sales pitch and company hoo-hah doesn't reveal this up-front. You find this out only AFTER getting the product (thinly documented at best) and figuring out this is what you've bought into.
To stay on-point here, I'll just stick to the Pogoplug Backup software when used with this device. Yes, there is a version for Mac, PC, iWhatevers and Andriods. Yes, they all backup to the drive attached to the Pogoplug. The annoying thing about this hardware/software combo is that every single time you need to restart your Mac or PC (don't know about iWhatsits and Android gadgets) Pogoplug Backup also restarts and when it does the ENTIRE backup of every single file begins all over again, as if the files had never been backed up at all. This is just plain poor software design, a mistake only a bush-league bunch of programmers and poor development management would make. Depending on the number of files you're backing up, it will take from a few minutes to hours to complete. Since most people have a lot of files, many of them pictures (JPEG and so on) and videos that are HUGE compared to documents, an app that starts all over again from scratch with every restart is just plain unacceptable and annoying. A full backup of one's files to this device USB 2.0 or 3.0 over your network is going to produce a significant performance hit across the entire network. Internet access slows down, the computer or device running the backup will have slow response times for almost every other thing you want to do and while that's okay for the initial backup, a user should not have to put up with this every time a computer restarts.
Cloud storage comes with some product/app combinations and what that means is 10 Gigs. Not a huge number, considering the size of photo files and videos. The Cloud Engine game is to get you to backup to their cloud where you quickly use up your 10 gigs. Your options at that point are to stop using the cloud (essential if you want all that remote access), or use local backup to a hard drive attached to the Pogoplug. This 10 Gigs is about what you'd get by signing up with a regular cloud storage provider with a free account. And that doesn't require buying a piece of hardware.
Wrapping up, Pogoplug tech support is conducted through email. I've never had a good experience with tech support via email with anything I've ever owned. There is no phone number to call for tech support, pre-purchase inquiries, or anything else. The descriptions on the website about their other products, what they do and the associated costs are vague at best and for other apps and services do not exist.
Bottom line, the device works and I was able to get it up and running in about five minutes. If you're not that lucky, you'll be out in the cold because there is no speedy tech support and good luck connecting to support.pogoplug.com for articles and posts about troubleshooting. I tried several times over a number of days and NOT ONCE was I able to connect to these pages. The people at Cloud Engines need to take a hard look at how their marketing this stuff, expand their website info so consumers can make the right decisions about product purchase and they really need to provide tech support by another means other than email. On that note, apparently if you're a BIG customer, whatever that means, you do get tech support from a human.
Don't buy this or use their apps if you find yourself needing tech support by phone or chat for a lot of the products you use. Don't buy this product unless you are able to tinker and tweak when problems arise. Do buy it if you want to find out if an NAS solution is right for you, or if you are interested in hacking it and turning it into a Linux based server. Yes, that's possible, easy to do and how to do that is all over the web.. This thing is just under ten bucks now and that's not such an investment that, if it breaks, throwing it away is any big deal.
As you'll notice in other reviews, the company that makes these are going to completely leave you in the dark. So, you can still use these for their intended purpose with no problems. However, you can't enable ssh on these anymore because they have an old firmware version and the method that they have in place to do it is broken with this firmware. They're not going to fix it. That being said, there's great guides out there on how to solder 3 wires to the motherboard (some people have just pressed a 3-wire connector to it while they do the busy work) and get a root serial console. So these, with a little effort, are still a fantastic deal on a tiny linux server, even if you do have to crack them open for soldering and buy a 6 dollar cp2102 serial adapter (NOTE: I tried a bag full of other rs232 serial adapters (prolific, etc), and only when I tried the cp2102 chip that i bought later on did it show anything but garbage on the serial console).
If you're not afraid of a little leg work, 7 dollars each is a pretty insane price.
Bonus, the little microfiber cloth that comes with this is pretty nice. Not very big, but nice nonetheless.
Update 10/29/16: I did find some information online at jpelectron.com that allowed the pogoplugs to sort of work again. I did not lose any data and I am now able to run the free pogoplug backup software on my win10 and imac computers and on my iphone to archive files on the usb drive attached to the pogoplug. I am still trying to get the file sharing working. Increasing it from 1 to 2 stars.
Most recent customer reviews
At this point we lost the information that it got transfer thru it
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