Fantastic resource. Started reading and couldn't stop. Could relate to the characters, the situations and the challenges. Would highly recommend to anyone who wants a realistic roadmap of how to make a difference within complex organisations.'
- Joanne Hardy, Quality and Safety Partner, Silver Chain Group.
About the Author
Cathy Balding PhD is the Director of Qualityworks, a business dedicated to making quality make sense; and Adjunct Professor, School of Psychology and Public Health, at La Trobe University. Cathy has worked in health service management, quality improvement and clinical governance for over three decades: in national and state roles, in rural and metropolitan health services, and across the community, acute and aged care sectors. Her career has spanned a number of Australian state and national quality and clinical governance initiatives, including as inaugural manager of both the Victorian Quality Council and the Australian Council on Healthcare Standards national clinical indicator program. She has worked in, with and around health service accreditation for many years, and published articles and provided education in quality and clinical governance nationally and internationally. Over the past decade Cathy has specialised in developing acute, community and aged care quality and clinical governance frameworks, using her strategic quality system to support aspirational, practical, whole of organisation approaches to creating great care and experiences with consumers at point of care. Cathy also supports quality professionals and leaders to evolve their roles to be more effective and enjoyable. Her previous books: The Strategic Quality Manager Handbook and Create a Great Quality System in Six Months Blueprint are designed to help quality managers and leaders lay strong social and organisational foundations for great care. Her website is designed to further support this goal and is where you'll find her tools and training videos, the monthly QualityNews bulletin and the No Harm Done podcast; all of which delve into what it takes to create consistently good care in the complex health and human services environment. Above all, Cathy is interested in the human side of quality. It doesn't matter how high-tech the data collection, how glossy the plan, how shiny the quality system or how complicated the spreadsheet, care is, in the end, provided by, with and for people. Helping them develop a high performance mindset and to love striving for great care is her endlessly challenging and rewarding priority. The rest is just the 'how'. She subscribes to John Cleese's observation that 'you don't have to be sombre to be serious', firmly believing that laughter is not only the best medicine, but a great way to learn and thrive. Find out more and access Cathy's podcast, bulletin, books and tools at: www.cathybalding.com