Top critical review
One person found this helpful
Great warranty service from AYL!
on June 8, 2015
Update: Received replacement speaker from AYL. It didn't hold a charge at all. Notified AYL. They promptly refunded my money rather than send another replacement. I was willing to take another replacement, but they apparently felt it wasn't worth it and just refunded my money. Downgraded from 5 to 3 stars: bad product, great customer service. Seems other mini speakers report very similar problems with batteries not holding charges after a few weeks to a few months. Disappointing.
After using this speaker and loving it for nine months, it started to not hold a charge. I had only needed to charge it a handful of times in the nine months, so I thought that in and of itself was pretty impressive. However, I was a little disappointed in the fact that it now didn't work. I contacted Amazon customer service and since it was past their normal return period, I was told to contact the manufacturer because it had a 3 year warranty. I had already sent an email to AYL, and I heard back shortly thereafter that they would be replacing the unit free of charge. Great product, great service. So impressed, this is the first time I felt compelled to write a review.