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Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

4.5 4.5 out of 5 stars 1,880 ratings

Price: $499.00
Ask to set reminders, check your calendar, control smart home devices, and more with this PC.
Alexa Built-in Learn more

Alexa Built-in

This PC has been certified by Amazon. With Alexa built-in, you can set reminders, see your calendar, control your smart home, and more.

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Purchase options and add-ons

Brand Facebook
Maximum Aperture 2 f
Video Capture Format MP4
Screen Size 15.6 Inches
Color Black
Model Name 899-00048-02
Included Components Device, Camera Cover, Power Adapter, Quick Start Guide
Lens Type Zoom
Has Image Stabilization No

About this item

  • Easily video call with friends and family using your Messenger, WhatsApp or Zoom account, even if they don't have Portal.
  • Smart Camera automatically pans and zooms to keep everyone in frame, so you can catch up hands-free.
  • Hear and be heard. Smart Sound enhances your voice while minimizing unwanted background noise.
  • Experience even more together. Join or host a group call of up to 50 people with Messenger Rooms.
  • Become some of your children's favorite storybook characters as you read along to well-loved tales with music, animation and immersive AR effects.
  • Listen to your favorite music and streaming apps like Spotify or Pandora, display your photos from Instagram and Facebook, broadcast with Facebook Live, and more
  • Work smarter from home with partners like Zoom and Workplace from Facebook. Connect with co-workers even if they’re remote.
Note: Products with electrical plugs are designed for use in the US. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. Please check compatibility before purchasing.

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
1,880 global ratings

Customers say

Customers like the durability, picture quality, and sound quality of the camcorder. For example, they mention that it has a great display effect, and the sound is nice. They appreciate the ease of use, and video calling. That said, some complain about the apps and performance.

AI-generated from the text of customer reviews

50 customers mention "Durability"46 positive4 negative

Customers are satisfied with the durability of the camcorder. They mention that it has a wonderful screen quality, and is pleased with the quality and clarity. They also appreciate the high-quality camera and sound. They say that the video quality is great and the video calls are nice.

"...the Alexa and FB assistant I tegratio s are nice, and the speakers are quite good quality (and powerful)...." Read more

"...Life is sweeter with these wonderful screen quality, touch screen items...." Read more

"One of the best product in a sense of video calling. Amazing video quality big screen and best thing it covers you as needed...." Read more

"...I'm not a huge fan of Facebook but the tech is sound and of great quality ( once again comparing to echo show) this is so far a better product than..." Read more

37 customers mention "Picture quality"33 positive4 negative

Customers like the picture quality of the camcorder. They mention it's a wonderful way to see, hear, and visit with family. They appreciate the wide field of vision, and the option for portrait and landscape viewing. The camera is amazing and clear, making it easy to see everyone in the room.

"...The portal has a nice wide field of vision that keeps them in frame most of the time However the BEST feature is the automatic face detection..." Read more

"...I'm also able to join zoom for our club meetings and change my background. My son and I call his cousins and read stories to them...." Read more

"...CameraThe camera is very clear and sharp. Augmented reality is also good.DislikedAlexa Calls..." Read more

"...It is so cool, it moves when you move (moderate speed, so don't run) and it zooms in and out..." Read more

35 customers mention "Sound quality"29 positive6 negative

Customers like the sound quality of the camcorder. They say it has good sound, amazing video and audio quality, and the audio gets loud. They also say the music is nice, and adequate for listening to music. The mic is excellent, and phone call quality is amazing.

"...The audio gets so loud. And the portal is very solid!! Highly recommend it." Read more

"...The item has no problem calling with Facebook Messenger. The music is nice too, with good bass. The bass of echo show 10 2nd gen is better...." Read more

"...I'm not a huge fan of Facebook but the tech is sound and of great quality ( once again comparing to echo show) this is so far a better product than..." Read more

"...this just as a communication platform with friends and family, its pretty good!..." Read more

30 customers mention "Ease of use"23 positive7 negative

Customers find the camcorder easy to use. They say it's simple to set up and make calls, and the portal is easy to navigate. They also say it is convenient and fun. Customers also mention that the cam has made their job easier.

"...It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube...." Read more

"...connects to Bluetooth devices (e.g. keyboard, mouse, etc.)- easy to useCons:- no 3rd party voice or video calls supported...." Read more

"...And so simple to use ... Just touch the image of the person you wish to see and chat with, or just tell Alexa to call so-and-so!..." Read more

"...They are ALL OVER THE PLACE and hard to follow...." Read more

29 customers mention "Video calling"22 positive7 negative

Customers like the video calling feature of the camcorder. They mention that it's a great way to video chat with friends and distant relatives, and an amazing experience. They also say it'll be a good communication tool to keep in touch with loved ones.

"...I am able to watch videos, movies, my family and friends on a big screen and safe the batter on my phone. I adore this product...." Read more

"...Also on messenger you can tell stories (kids stories)...." Read more

"...Video calls are nice quality. Love it for talking to kids that are far away...." Read more

"Cannot make calls to a computer without installing messenger first, unlike current way where you can without issues, also, even after installing it,..." Read more

44 customers mention "Performance"29 positive15 negative

Customers are mixed about the performance of the camcorder. Some mention it works great, serves its purpose, and the device functionality is actually pretty cool. However, others say that it stopped working, is slow, and has a black screen.

"...show you the feed to your cameras but other than that its great and very useful to not have you holding your phone all the time and can multi task..." Read more

"...Stopped working after less than 2 years even though it was in the same place the entire time— the screen touch stopped working first, followed by it..." Read more

"First, I think this is a great idea and an exciting product A simple, turnkey piece of hardware for doing Facetime with some great features...." Read more

"...The product serves its purpose...." Read more

37 customers mention "Connectivity"25 positive12 negative

Customers are mixed about the connectivity of the camcorder. Some mention it's a great way to stay connected with family and friends, while others say that it has connectivity issues and is not durable. Some customers also mention that the apps are very limited and that it loses network connection for a moment. They also say that the product doesn't connect to the parents portal plus and that you can't use Facebook Live.

"...There are really great for connecting with family." Read more

"LikedThe item has no problem calling with Facebook Messenger. The music is nice too, with good bass...." Read more

"Not worth the high price tag IMO. The apps are very limited, it has connectivity issues and it’s not durable...." Read more

"...It can be connected with Facebook and WhatsApp calling. I am not sure about others...." Read more

26 customers mention "Apps"0 positive26 negative

Customers are dissatisfied with the apps available for the camcorder. They mention that the apps are limited, and downloading apps is not possible. They also say that the cam doesn't have many basic functionalities, and that the Portal stops responding to commands. Customers also mention that you can't install apps from the play store.

"...One downside is the annoyance of limited music streaming apps and other video apps...." Read more

"...EzvizViewing ezviz camera is really slow." Read more

"Not worth the high price tag IMO. The apps are very limited, it has connectivity issues and it’s not durable...." Read more

"...The device doesn't come with any information about where to call for support, so unless you know how to do a Google search and find the support site..." Read more

Fantastic for Office Lobbies & Grandparents!
5 out of 5 stars
Fantastic for Office Lobbies & Grandparents!
Basic summary: this thing is an ipad connected to a speaker and hefty post. I'd highly recommend it as a gift to a technologically illiterate grandparent to make it easier to video call or use an Alexa (while also giving them the peace of mind of the mic/cam cover) or for an office lobby.I purchased this with the express purpose of using it for zoom meetings at our office when the public shows up. Fairly easy to set up the zoom call and the video follows you around the room as you walk around. I'd be tempted to use it as my main zoom method if I was more of the standing desk type. It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube. One downside is the annoyance of limited music streaming apps and other video apps. If they can provide more apps like Disney+ or things with kid-friendly content, I'd have more options for bored kids.Couple of Tricks:Having an active screen of serene items can be done by going to YouTube (as seen in video)If you have an Alexa account, I'd suggest using it for general questions (play music, what's my schedule, call x)Use the "Hey Portal" phrase to open apps or adjust settings (NOT Alexa)Be careful of the button on top that turns off the mic (otherwise you spend 5 minutes yelling at it)
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Top reviews from the United States

Reviewed in the United States on March 20, 2020
I bought this for my grandfather just as coronavirus started to become a real concern. I wanted him to be able to video chat with the family when we weren't able to visit him. Unfortunately, his retirement community went on lockdown before I could deliver it. So until I can get it to him, we are using it in our home. I have a 5year old and a 16 month old. Video chatting with them via phone is hard for the people on the other end of the screen. They are ALL OVER THE PLACE and hard to follow. The portal has a nice wide field of vision that keeps them in frame most of the time
However the BEST feature is the automatic face detection and camera tracking. It follows the girls all over our living room, keeping them in frame so their grandparents can always see them. It isn't 100% perfect, but it is a huge improvement over not having ng this feature and just trying to follow them with the phone. Surprised - I thought this was a pointless product, but now that I have one, it is the only way I want to video call

Fwiw, the Alexa and FB assistant I tegratio s are nice, and the speakers are quite good quality (and powerful). We listen to Pandora, Amazon music, and lots more on here daily.

I will probably buy one of these to replace it once I give this one to my grandfather. There are really great for connecting with family.
3 people found this helpful
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Reviewed in the United States on July 13, 2021
Love it, love it, love it!!! Bought 2, this one and the smaller one, gave the small one to my sister for her birthday,, then I went back and got another big one for myself and my sister bought a bigger one for herself. I am going to purchase another one for another room in my house, I just love "The Portal" they are Alexa integrated. Life is sweeter with these wonderful screen quality, touch screen items. I am able to watch videos, movies, my family and friends on a big screen and safe the batter on my phone. I adore this product. Just so glad I lived long enough to enjoy this. My mother died in 2006, she would have loved the stuff we enjoy today, thank you Lord.
2 people found this helpful
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Reviewed in the United States on December 17, 2022
This is our 3rd portal we love it so much. We gifted our other 2 to our niece and nephew who visited on different occasions. Like my son, they were obsessed with it don't have Amazon where they're from. We're able to keep in touch with our family via messenger and Whatsapp while all being logged into our separate accounts. The photos of our choices are displayed on the screen when it's not being used. I'm also able to join zoom for our club meetings and change my background. My son and I call his cousins and read stories to them. There are so many to choose from. We also have lots of silly filters and cool backgrounds to use while on the videos calls.

The camera follows you wherever you go, and you can change that if you want to. The audio gets so loud. And the portal is very solid!! Highly recommend it.
Reviewed in the United States on July 11, 2022
The media could not be loaded.
 Basic summary: this thing is an ipad connected to a speaker and hefty post. I'd highly recommend it as a gift to a technologically illiterate grandparent to make it easier to video call or use an Alexa (while also giving them the peace of mind of the mic/cam cover) or for an office lobby.

I purchased this with the express purpose of using it for zoom meetings at our office when the public shows up. Fairly easy to set up the zoom call and the video follows you around the room as you walk around. I'd be tempted to use it as my main zoom method if I was more of the standing desk type. It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube. One downside is the annoyance of limited music streaming apps and other video apps. If they can provide more apps like Disney+ or things with kid-friendly content, I'd have more options for bored kids.

Couple of Tricks:
Having an active screen of serene items can be done by going to YouTube (as seen in video)
If you have an Alexa account, I'd suggest using it for general questions (play music, what's my schedule, call x)
Use the "Hey Portal" phrase to open apps or adjust settings (NOT Alexa)
Be careful of the button on top that turns off the mic (otherwise you spend 5 minutes yelling at it)
Customer image
5.0 out of 5 stars Fantastic for Office Lobbies & Grandparents!
Reviewed in the United States on July 11, 2022
Basic summary: this thing is an ipad connected to a speaker and hefty post. I'd highly recommend it as a gift to a technologically illiterate grandparent to make it easier to video call or use an Alexa (while also giving them the peace of mind of the mic/cam cover) or for an office lobby.

I purchased this with the express purpose of using it for zoom meetings at our office when the public shows up. Fairly easy to set up the zoom call and the video follows you around the room as you walk around. I'd be tempted to use it as my main zoom method if I was more of the standing desk type. It went above the original purpose as both easy to use and great for calming music with aquarium videos via YouTube. One downside is the annoyance of limited music streaming apps and other video apps. If they can provide more apps like Disney+ or things with kid-friendly content, I'd have more options for bored kids.

Couple of Tricks:
Having an active screen of serene items can be done by going to YouTube (as seen in video)
If you have an Alexa account, I'd suggest using it for general questions (play music, what's my schedule, call x)
Use the "Hey Portal" phrase to open apps or adjust settings (NOT Alexa)
Be careful of the button on top that turns off the mic (otherwise you spend 5 minutes yelling at it)
Images in this review
Customer image Customer image Customer image Customer image Customer image
Customer imageCustomer imageCustomer imageCustomer imageCustomer image
3 people found this helpful
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Reviewed in the United States on November 28, 2021
Liked
The item has no problem calling with Facebook Messenger. The music is nice too, with good bass. The bass of echo show 10 2nd gen is better. The size of the screen is good, when you are calling someone from the phone, portrait is good. The nice thing about this device is that the camera follows when you move. The microphone has a good reception.

Bluetooth Headset
When you connect your bluetooth headset it worked and the built in speaker and mic will be muted.

Camera
The camera is very clear and sharp. Augmented reality is also good.

Disliked

Alexa Calls
This has been my question and no one has been covered about Alexa built in calling to another alexa device. It cannot make alexa calls.

Apps
No Youtube, Tiktok, Instagram app.
It can be visited via web browsers.

Ezviz
Viewing ezviz camera is really slow.
Customer image
4.0 out of 5 stars Can call facebook messenger and whatsapp. But can't call alexa devices.
Reviewed in the United States on November 28, 2021
Liked
The item has no problem calling with Facebook Messenger. The music is nice too, with good bass. The bass of echo show 10 2nd gen is better. The size of the screen is good, when you are calling someone from the phone, portrait is good. The nice thing about this device is that the camera follows when you move. The microphone has a good reception.

Bluetooth Headset
When you connect your bluetooth headset it worked and the built in speaker and mic will be muted.

Camera
The camera is very clear and sharp. Augmented reality is also good.

Disliked

Alexa Calls
This has been my question and no one has been covered about Alexa built in calling to another alexa device. It cannot make alexa calls.

Apps
No Youtube, Tiktok, Instagram app.
It can be visited via web browsers.

Ezviz
Viewing ezviz camera is really slow.
Images in this review
Customer image
Customer image
Reviewed in the United States on July 29, 2021
One of the best product in a sense of video calling. Amazing video quality big screen and best thing it covers you as needed. If you are sitting with family it covers complete family and if your children moving around it focus them specially and also keep moving the camera where they go. My mother was happy to see all of the faces in single screen and even can see the whole room with just one device.

It can be connected with Facebook and WhatsApp calling. I am not sure about others.

But apps are very few in this device which I don’t need though. Spotify , Pandora ,Alexa , and portal app is integrated.

It can be used as a photo frame too. Wow

I love it and hope you will love it too.
One person found this helpful
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Top reviews from other countries

Translate all reviews to English
davisg
5.0 out of 5 stars Great way to keep in touch with family
Reviewed in Canada on December 20, 2021
I love the picture size and quality. It’s very easy to set up. As with many, I can’t have all of my family together again this Christmas so I bought Portal Plus for my brother who lives 1500 miles away and for me. It’s great how the camera pans in and out as people enter the room or move about. It’s the next best thing to hanging out in the kitchen together and gives a natural feel to chatting while allowing one to move around. It does have other uses and apps (Spotify, Amazon, etc) but for me right now, the feeling far-away-family is right there in the room is the reason I ordered it and it was definitely the best purchase I’ve made this Christmas.
Alejandro Angeles
1.0 out of 5 stars No es compatible con Netflix, primevideo ni Disney
Reviewed in Mexico on December 17, 2021
Absurdo que no puedas descargar en México estas apps; Netflix, primevideo, Disney plus, etc. Cómo si uno adquiriera estos dispositivos solo para ver facebook. Pésimo. No puedes hacer capturas de pantalla… no puedes editar documentos en el navegador. Esta muy limitado.
15 people found this helpful
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Ernesto
1.0 out of 5 stars Venía abierto y usado
Reviewed in Mexico on April 10, 2021
Funciona bien, pero se nota fue usado, venía abierto, no faltaba algo, pero estaba sucio, y con una cuenta ya en funcionamiento.
7 people found this helpful
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Sylvain Dubé
5.0 out of 5 stars C’est formidable j’aurais du acheter avant
Reviewed in Canada on November 11, 2021
Customer image
Sylvain Dubé
5.0 out of 5 stars C’est formidable j’aurais du acheter avant
Reviewed in Canada on November 11, 2021
Images in this review
Customer image
Customer image
Patrick McIntyre
1.0 out of 5 stars Not good.
Reviewed in Canada on March 5, 2022
Screen went dead and stopped working within 1 month.