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In the event your product doesn’t work as expected, or you’d like someone to walk you through set-up, Amazon offers free tech support over the phone on eligible purchases for up to 90 days. Our technicians use the latest authorized manufacturer tools to help you troubleshoot issues.
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We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
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Returns
Eligible for Return, Refund or Replacement within 30 days of receipt
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Support
Free Amazon tech support included
In the event your product doesn’t work as expected, or you’d like someone to walk you through set-up, Amazon offers free tech support over the phone on eligible purchases for up to 90 days. Our technicians use the latest authorized manufacturer tools to help you troubleshoot issues.
To access this option, go to Your Orders and choose Get product support.
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3 Year Electronics Protection Plan

from Asurion, LLC
  • NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
  • COVERAGE: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one.
  • EASY CLAIMS PROCESS: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it.
  • EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • TERMS & DETAILS: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Contact us if you cannot locate your plan confirmation and Terms & Conditions via email at AmazonFeedback@Asurion.com.

2 Year Electronics Protection Plan

from Asurion, LLC
  • NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
  • COVERAGE: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one.
  • EASY CLAIMS PROCESS: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it.
  • EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • TERMS & DETAILS: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Contact us if you cannot locate your plan confirmation and Terms & Conditions via email at AmazonFeedback@Asurion.com.

Tech Unlimited – Protect Many Devices with 1 Plan (Renews Monthly Until Cancelled)

from Asurion, LLC
  • UNLIMITED DEVICES: Covers electronic purchases made on Amazon in the past two years from enrollment plus future Amazon purchases including computers, tablets, TVs, office devices, gaming consoles, headphones, cameras, connected devices, home theater electronics, Amazon devices and more.
  • CLAIM LIMIT & FEES: $3,000/12-month period claim limit for the total cost of all repairs, replacements and reimbursements across all claims. If we can’t repair it, we’ll send an Amazon e-gift card or replace the device. A $99 service fee will apply to claims on products with a purchase price of $500 and up.
  • WE’VE GOT YOU COVERED: Plan begins 30 days after enrollment and covers mechanical and electrical malfunctions, regardless of the manufacturer's warranty. Plus drops, spills and cracked screens during normal use for portable devices.
  • EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and more.
  • LOW MONTHLY BILLING: $16.99 plus tax billed monthly, cancel anytime. THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELLED. Coverage for all products ends 30 days after plan is cancelled.
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Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)

4.6 out of 5 stars 1,258 ratings

-5% $189.00
List Price: $199.00

The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. List prices may not necessarily reflect the product's prevailing market price.
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FREE Returns
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  • Learn more about free returns.
Available at a lower price from other sellers that may not offer free Prime shipping.

Enhance your purchase

Brand Facebook
Series 899-00018B-10
Connectivity Technology Wireless
Indoor/Outdoor Usage Indoor

About this item

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  • Move and talk freely with Smart Camera: With Smart Camera, you don’t have to worry about being out of frame. Whether you’re moving around the kitchen, prepping dinner or chasing the kids through the living room, Smart Camera adjusts to follow the action. And as more people enter a room, Smart Camera automatically widens to keep everyone in view, so you don’t miss a moment
  • Private by design: Facebook doesn't listen to, view or keep the contents of your Portal video calls. Calls on Portal are encrypted, so conversations stay between you and those you're calling. You can also completely disable the camera and microphone with a single tap, or block the camera lens with the camera cover provided
  • Connect with friends, even if they don't have Portal: Easily call friends and family on Messenger — calls can be made seamlessly to and from smartphones and tablets. And you can bring up to six other people into a group call
  • Alexa built-in: Portal has Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, control your smart home or more. Just ask
  • Experience more together: With Portal, story time will never be the same. With music, animation and augmented reality effects, Portal lets you become some of your children’s favorite characters as you read along to well-loved stories. And if friends or family also have Portal, you can listen to your favorite music together as if you were in the same room, without delays or feedback
  • Stay close with Superframe: When you’re not in a call, Portal can display your Facebook photos and videos. You can also see when your closest contacts are available to connect, and get birthday reminders
  • Active Facebook account required for product use. Wireless-Wi‑Fi (802.11a/b/g/n/ac), Dual band MIMO (2.4GHz and 5GHz), Bluetooth 4.2 technology

There is a newer model of this item:

Frequently bought together

  • Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)
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  • Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)
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What's in the box

  • Device, Camera Cover, Power Adapter, Quick Start Guide
  • Product Description

    Connecting through Portal feels like being in the same room, even when you’re far apart. Whether you’re moving around the kitchen or chasing the kids through the living room, Portal’s Smart Camera automatically adjusts to keep everyone in view. With Alexa Built-in, you can access thousands of Alexa skills hands-free. And you can make video calls to and from smartphones and tablets, so you can stay in touch even if friends and family don't have Portal. Portal also comes with unique experiences like Story Time, which lets you read along to well-loved stories with fun animation and augmented reality effects. And with Portal you can enjoy music, videos, news, games, and more from Spotify, Pandora, heart Radio, YouTube, CNN, and the Food Network. There is no monthly fee, Portal just needs to stay connected to a Wi-Fi network and AC power.

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    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
    Product Warranty: For warranty information about this product, please click here

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    Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)


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    Product guides and documents

    Customer reviews

    4.6 out of 5 stars
    4.6 out of 5
    1,258 global ratings

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    Gina
    5.0 out of 5 stars EXCELENTE PRODUCTO
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    5.0 out of 5 stars I love it
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