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Portal from Facebook. Smart, Hands-Free Video Calling with Alexa Built-in (Gen 1)

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1,255 ratings

| 355 answered questions

$239.00

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Recommended Uses For Product	Indoor, Office, Desk, Kitchen
Brand	Facebook
Series	899-00018B-10
Connectivity Technology	Wireless
Indoor/Outdoor Usage	Indoor

About this item

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Move and talk freely with Smart Camera: With Smart Camera, you don’t have to worry about being out of frame. Whether you’re moving around the kitchen, prepping dinner or chasing the kids through the living room, Smart Camera adjusts to follow the action. And as more people enter a room, Smart Camera automatically widens to keep everyone in view, so you don’t miss a moment
Private by design: Facebook doesn't listen to, view or keep the contents of your Portal video calls. Calls on Portal are encrypted, so conversations stay between you and those you're calling. You can also completely disable the camera and microphone with a single tap, or block the camera lens with the camera cover provided
Connect with friends, even if they don't have Portal: Easily call friends and family on Messenger — calls can be made seamlessly to and from smartphones and tablets. And you can bring up to six other people into a group call
Alexa built-in: Portal has Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, control your smart home or more. Just ask
Experience more together: With Portal, story time will never be the same. With music, animation and augmented reality effects, Portal lets you become some of your children’s favorite characters as you read along to well-loved stories. And if friends or family also have Portal, you can listen to your favorite music together as if you were in the same room, without delays or feedback
Stay close with Superframe: When you’re not in a call, Portal can display your Facebook photos and videos. You can also see when your closest contacts are available to connect, and get birthday reminders
Active Facebook account required for product use. Wireless-Wi‑Fi (802.11a/b/g/n/ac), Dual band MIMO (2.4GHz and 5GHz), Bluetooth 4.2 technology

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What's in the box

Device, Camera Cover, Power Adapter, Quick Start Guide

Product Description

Connecting through Portal feels like being in the same room, even when you’re far apart. Whether you’re moving around the kitchen or chasing the kids through the living room, Portal’s Smart Camera automatically adjusts to keep everyone in view. With Alexa Built-in, you can access thousands of Alexa skills hands-free. And you can make video calls to and from smartphones and tablets, so you can stay in touch even if friends and family don't have Portal. Portal also comes with unique experiences like Story Time, which lets you read along to well-loved stories with fun animation and augmented reality effects. And with Portal you can enjoy music, videos, news, games, and more from Spotify, Pandora, heart Radio, YouTube, CNN, and the Food Network. There is no monthly fee, Portal just needs to stay connected to a Wi-Fi network and AC power.

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Product information

Technical Details

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Summary

Standing screen display size

‎10.1 Inches

Average Battery Life (in hours)

‎5 days

Other Technical Details

Brand

‎Facebook

Series

‎899-00018B-10

Item model number

‎899-00018B-10

Hardware Platform

‎Smartphone

Operating System

‎Portal

Item Weight

‎2.68 pounds

Product Dimensions

‎9.84 x 3.68 x 8.2 inches

Item Dimensions LxWxH

‎9.84 x 3.68 x 8.2 inches

Color

‎White

Rear Webcam Resolution

‎12 MP

Batteries

‎1 CR5 batteries required.

Manufacturer

‎Facebook

ASIN

‎B07HFWGBST

Is Discontinued By Manufacturer

‎No

Date First Available

‎October 8, 2018

Additional Information

Customer Reviews

1,255 ratings

4.6 out of 5 stars

Best Sellers Rank

#1,381 in Computer Input Devices

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Product Warranty: For warranty information about this product, please click here

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Product guides and documents

User Manual (PDF)

User Guide (PDF)

Customer reviews

5 star		81%
4 star		9%
3 star		4%
2 star		2%
1 star		4%

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Top reviews from the United States

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Michael B. Williams

Love my Portal.

Reviewed in the United States 🇺🇸 on September 22, 2022

Verified Purchase

Love how I can now video chat with family and friends. The feature of using it hands free and how the camera follows you around as move around it awesome…

Helpful

Tyler B

My family absolutely loves this product

Reviewed in the United States 🇺🇸 on January 17, 2019

Verified Purchase

My family is spread out all over the country, and so I've been looking for ways to help us feel closer together. Over the years we've tried video calling from smartphones, laptops, iPads, Echo Shows.. you name it. This Christmas I went all-in and bought 3 Portals and NOTHING has been as fun or as easy as these... we love them!

- I bought one for the grandparents - PERFECT grandparent gift. Walk up, tap a photo, and you're calling.. the UX is very simple. It's the first device that has been simple enough that my grandparents feel empowered to initiate video calls.

- I bought one for my sister with young kids - they LOVE story mode and also all of the built-in effects/costumes. Picture quality seems way clearer than what we used to use (Facebook Messenger on iOS).. and selfishly I love being able to see my nieces and nephews so much more clearly.

- I bought one for my parents.. they love it. Finally they can both fit in the screen, unlike when they were always trying to awkwardly hold their iPhones in selfie mode before.

I am not affiliated with Facebook in any way, and I'll admit, I wish some other company had invented this product. But this whole thing works so well for my family because it's built on top of Facebook Messenger (which is what we already used to message each other)... and it means we can answer video calls on our phones, laptops, etc. if we're not at home and near the Portal.

Small things I wish were better:
- It has Alexa but doesn't work with the Ring doorbells
- The photo slideshow mode is ok, but didn't surface a lot of gems (personally I wish it drew from Google Photos)
- The first day she got it, my nephew went wild and called all of my sisters facebook friends.. she wishes there was a way to "lock it down" to family only
- My grandparents often can't hear their portal ringing in a multi-room house (once I had to call their phone to tell them to pick up on their Portal)

Helpful

Chanda Dicke

Second portal and both of them don't change pictures in the slideshow.

Reviewed in the United States 🇺🇸 on October 8, 2022

Verified Purchase

Slideshow doesn't work and there is no help available (now in both of my portals old and brand new).

Helpful

JDC

My 97yo Grandmother Loves It

Reviewed in the United States 🇺🇸 on June 15, 2019

Verified Purchase

My 97-year-old grandmother moved in with my aunt, 800 miles away from us, and she has been missing everyone from our area. For a long time, I had thought about getting her an Echo device like the Show so that she could at least have video calls, but it was expensive and I was worried she'd find it difficult to use. Plus, not everyone in our extended family has an Echo or is willing to download the app. What most of them do have is Facebook. So I decided to get my grandmother the Portal for Mother's Day (when it was on sale for $99). I logged into it with her Facebook account, made sure she was FB friends with everyone she'd want to talk to, and tested it out before sending it to her with my dad (who is not technologically inclined). After he figured out where to put it and how to connect the wi-fi, it's been smooth sailing. My grandmother can just click the picture of the person she wants to talk to or just say "Hey Portal, call so-and-so." And the best part is, it's like sitting on the couch with her in person and having a conversation. She loves using it for calls and asking Alexa what the weather is. (I set up Pandora radio for her, but she hasn't gotten that far yet.) She has bad vision, but the screen is large and clear enough that she can see everyone well. She can get up to get something and the camera will follow her. And when my cousin or the dog enters the room, the Portal automatically zooms out so that you can see everyone. My only regret is that I didn't get myself one at that price. It's a lot easier (and clearer) to use the hands-free Portal than to hold a phone in the air for long periods of time! I definitely recommend them.

3 people found this helpful

Helpful

Sean Madden (seanmadden@hotmail.com)

This has been a life-changer

Reviewed in the United States 🇺🇸 on January 11, 2021

Verified Purchase

What a fantastic product! After my wife and I bought one and realised how great it was, we bought one for my mother (85 years old) and then also my father. It's superior to video chats via Skype or on the phone. Maybe because of the way the camera will adjust and follow you around if you're moving or if someone else comes into the room. Not sure. One HUGE benefit has been the ease of use for my elderly parents. You just say "Hey Portal, Call ____" and it does! At their age, my parents can't do much more than that with technology. One thing: You (and whoever you call) have to have Facebook accounts. My mother didn't have one and didn't want one. My solution was to create one for her (that she never uses and that has absolutely no information about her on it) and keep it logged-in 24/7. I also added other family members who are on FB and anyone else that I thought she might want to talk to. She doesn't need to understand any of that. All she knows is that she can say "Hey Portal, Call ____" and it does. It has been a Godsend during the pandemic.

One person found this helpful

Helpful

Laura Taylor

Great camera that moves with you

Reviewed in the United States 🇺🇸 on June 19, 2019

Verified Purchase

This product is actually really impressive. My parents first got one to chat with my niece, who is a toddler and running all over the place. The camera follows her all around the room. So nuts. They got us one too so the family can all chat together at once. Great features and huge wide angle lense. We like that you can also mute the miciand camera when you're not using it. I would definitely recommend this! Makes video chatting much easier and less awkward than using your phone or iPad. I should also mention that it will zoom in on you from across the room, too. Microphone works great.

Edit: 1 yr later. I took off 1 star because it is annoying that the portal always needs to be plugged in to use. It can also be quite glitchy. There's not really a restart button. Just have to unplug and reboot. If you haven't used it for a long time, or you use it too much it's just really difficult and glitchy. Takes a bit to get it back to normal. Also when you're doing a call with multiple people it won't let you change/move your displays. The one that shows me is always blocking my family members, and if you're chatting with 3 other people one will take up half the screen and the other two each take up 1/4. It won't let you decide who takes up half the screen-- we'd always prefer it was my little neice who gets the bigger chunk. Sometimes it is sometimes it isnt.

2 people found this helpful

Helpful

Top reviews from other countries

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Gina

EXCELENTE PRODUCTO

Reviewed in Mexico 🇲🇽 on June 10, 2022

Verified Purchase

Este producto tiene una función única (la de videollamadas), pero a mí me ha parecido excelente para lo que lo compré, para dar mis sesiones de psicoterapia en línea, es una gran comodidad. Tiene varias apps, yo uso zoom y videollamada de whatsapp.

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Arturo Díaz

I love it

Reviewed in Canada 🇨🇦 on November 8, 2021

Verified Purchase

I love it easy to use, and good quality

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