My MasterCard debit card won't work today on the Pottermore site but it worked on 03/28 & 04/02. I'm not sure why it won't work now. Spent 45 minutes of my lunch hour on the phone with the local bank, then the main office, then their fraud department. No one could tell me why. So frustrating! I just wanted to by book 3 for $7.99...jeez.
Hello all! I tried to buy the first Harry Potter for my kindle in French 5 different times with my Visa debit card. It didn't work, even after my bank called me concerned about fraud issues and I authorized the purchase. Then I tried with my Visa credit card (which I don't like to use very often) and it worked the first time. I would suggest trying to use credit before debit.
I'm an aussie and have been trying repeatedly, very annoyed right now. If she had just sold through amazon she would have my money and I would have my ebooks, I have read that amazon gets a cut if you redirect from their site to pottermore anyway....
My issue details: Gotten through to the visa secure thing twice and it freezes out after that, since then I have gotten through to the step before that before erroring out, nervous that tomorrow I will have 20 charges...
Not sure if this will help anyone trying to make purchases but...I had to contact my bank directly (face to face) and explain what I wanted to do. Because it is an international transaction and in the United Kingdom (they said there are a lot of problems with fraud), many banks and card companies (visa was mine) will automatically block those transactions. My entire account was actually froze twice before I went directly to the bank. The manager at the bank contacted VISA and I was given a 24 hour window in which to make the transaction. I feel your pain, because I experienced a great deal of frustration over it as well.
That's not true. I used the Amazon Chase credit card for my purchase. No problems at all. I don't know why it wouldn't work for you, but it's definitely not true that it absolutely doesn't work. That's strange though.
we had the same experience...our bank (and I appreciate their concern) said there is so much fraud from UK sites that they would not release the restrictions either...may have to get another credit card JUST to purchase the e-books for Harry Potter...maybe American Express? very very very frustrating
They need to allow Amazon payments like many other 3rd party websites are now doing. You don't have to give them your info at all, you use your Amazon account and the payment goes through there. Since the only reason people want to use the Pottermore site anyways is because it is the only way to buy the kindle books (we can still buy the physical books from Amazon), then it makes sense to let us use this type of payment. I don't use credit or debit cards, I put money onto my Amazon account with their Gift Cards. Due to this horrible system of purchasing the kindle versions and so many people having bad experiences with the purchase itself, I am just going to get the actual books instead.
My charge went through but the book never downloaded when I tried. I have a kindle fire and it says it should. I've been emailing them back and forth and still do not have the book. And now it says my login info is incorrect. I know it is but it still won't let me log on and they just keep emailing me asking for my email and security question and answer. I've given it to them and still nothing. I said I wanted a refund and I'd just go buy the hard cover and they never replied. I want to call customer service but can't find a phone number!
Yep... tried 2 credit cards (one I have used before) then noticed it is not taking credit cards at all at this time! So I tried PayPal... Paypal says it went through, but Pottermore does not. Hope I can get a refund if they charge. Seriously poor website.
Ditto to everyone else. It took fifteen minutes out of my life to get this corrected. First with fraud prevention at my bank and then to get my bank to authorize a lousy $7.99 charge. JK wants to keep her money in the UK and she has the power to do so.