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Power of Communication,The: Skills to Build Trust, Inspire Loyalty, and Lead Effectively Hardcover – April 29, 2012
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From the Back Cover
“Helio Fred Garcia coached me a decade ago on the fundamentals of effective communication. I probably wasn’t his best student, but I count what I learned from him as one of the most important contributions to my personal growth as an executive. The Power of Communication should be on the must-read list of any person who aspires to lead by capturing the hearts and minds of his or her stakeholders.”
--Jeffrey Bleustein, Retired Chairman and CEO, Harley-Davidson, Inc.
“The Power of Communication is an absolutely terrific book on how to communicate and lead in complex and shifting situations. Helio Fred Garcia has compiled a wealth of compelling examples to illustrate and support a cogent and immensely practical set of principles for leadership communication. The result is a compelling guide for leaders in business and government settings alike.”
--Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School, and author of Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy
“Helio Fred Garcia is known as one of the most engaging and effective professors at NYU. Readers of this book will learn why. Only Fred could weave together tales about Abbott and Costello, the Marine Corps, and Cicero into a must-read for anyone who hopes to connect with the American public.”
--Louis Capozzi, Chairman, MSL Group (retired), and Adjunct Professor, New York University
“Professor Garcia’s book is great news for decision-makers, leaders, and professionals in the U.S. and any country in the world. The Power of Communication contains some very important global wisdom to save you in crisis in an omni-media age. The pity is that he can visit China only once a year, but that gives us all the more reason to celebrate the publication of this book, a very clear, concise, interesting, and powerful masterpiece.”
--Professor Steven Guanpeng Dong, Ph.D., Chair and Director, Institute of Public Relations and Strategic Communications, Tsinghua University, Beijing; Vice President, China Public Relations Association; former Shorenstein Fellow on the Press, Politics, and Public Policy, Kennedy School of Government, Harvard University
“The Power of Communication is story after story, insight after insight, lesson after lesson, inspiration after inspiration. Just when you think it’s impossible to find another important illustration of a crucial communication or leadership principle, Fred gives you another chapter of powerful, sensible, often surprising and charming stories and lessons. Believe me, he is a persuasive orator in person and, as you’ll read, on paper. Looking to build your powers of communication, to inspire trust and confidence, and to lead effectively? You hold in your hand the key ingredient to a happier, more successful, and influential professional life. Start reading.”
--James E. Lukaszewski, ABC, APR, Fellow PRSA, President, The Lukaszewski Group Division, Risdall Public Relations
Communication is the absolutely indispensable leadership discipline. But too often leaders and professional communicators get mired in tactics and fail to influence public attitudes in the ways that would help them most. The Power of Communication is the solution. World-renowned leadership communication expert Helio Fred Garcia builds on the U.S. Marine Corps’ legendary publication Warfighting, showing how to apply the Corps’ proven leadership and strategy doctrine in all forms of public communication--and achieve truly extraordinary results.
Garcia demonstrates how to orient on audiences, recognize their most critical concerns, and successfully communicate on three levels: strategic, operational, and tactical. You’ll learn how to take the initiative and control the agenda...respond to events with speed and focus...use the power of maneuver...prepare and plan...and put it all together, becoming a “habitually strategic” communicator.
Communication has power, but, as with any powerful tool, it needs to be used effectively or it can cause significant self-inflicted harm. You’ll learn specific, indispensable lessons of leaders communicating effectively, including Apple’s Steve Jobs and the McDonald’s board, as well as from catastrophic mistakes of business and political leaders who got it wrong, from BP’s Tony Hayward to the HP board to FEMA.
If you need to win hearts and minds, you need The Power of Communication--and you need it now.
- Words matter: taking language seriously as a leadership discipline
Adapt language to changing circumstances and to the reactions they generate
- Words aren’t enough
Learn how what a leader says sets expectations, but what a leader does determines whether trust rises or falls
- Take your audience seriously
Connect with your audiences as living, breathing entities
- Speed, focus, and capturing the first mover advantage
Define your situation, motives, and actions--before someone else does
- Saying it isn’t enough
Master the bearing, physicality, and stagecraft of successful public leadership
- Audiences, attention, and retention
Learn how hearts and minds work--and get them to work together for you
About the Author
For more than 30 years Helio Fred Garcia has helped leaders build trust, inspire loyalty, and lead effectively. He is a coach, counselor, teacher, writer, and speaker whose clients include some of the largest and best-known companies and organizations in the world.
Fred is President of the crisis management firm Logos Consulting Group and Executive Director of the Logos Institute for Crisis Management & Executive Leadership. He is based in New York and has worked with clients in dozens of countries on six continents.
Fred has been on the New York University faculty since 1988 and has received his school’s awards for teaching excellence and for outstanding service. He is an adjunct professor of management in NYU’s Stern School of Business Executive MBA program and an adjunct associate professor of management and communication in NYU’s Master’s in PR/Corporate Communication program. Fred is also on the adjunct faculty of the Starr King School for the Ministry-Graduate Theological Union in Berkeley, where he teaches a seminar on religious leadership for social change. And he is on the leadership faculty of the Center for Security Studies of the Swiss Federal Institute of Technology in Zurich, where he teaches in the Master’s in Advanced Studies in Crisis Management and Security Policy. He is a frequent guest lecturer at the Wharton School/University of Pennsylvania, the U.S. Marine Corps Command and Staff College and Officer Candidate School, the Brookings Institution, Tsinghua University in Beijing, and other institutions.
Fred is coauthor (with John Doorley) of Reputation Management: The Key to Successful Public Relations and Corporate Communication (second edition 2011; first edition 2007), by Routledge, Taylor & Francis Group. His two-volume book Crisis Communications was published by AAAA Publications in 1999. He blogs at www.logosinstitute.net/blog; he tweets at twitter.com/garciahf.
Top customer reviews
I scored well in the course; my peers responded positively and during the final survey, I urged the professors and academic leadership to consider adding this textbook to their required reading material. This is really THE book on crisis comm. If you read nothing else, this is the only book that matters with regard to crisis communication for any organization.
When it comes to books that apply to preaching, this was one of the more fascinating ones. While not a book geared towards preachers, the applications from this book are incredibly clear.
Garcia takes principles from the U.S. Marine Corps' legendary publication Warfighting, showing how to apply the Corps' proven leadership and strategy doctrine to all forms of public communication -- and achieve truly extraordinary results. What follows in the book are incredibly insights for preachers.
What I most appreciated about the book was the idea how communication (or preaching) is about persuasion, changing ideas, changing someone, world views and moving people in a certain direction. Garcia said, "The only reason to engage an audience is to change something, to provoke a reaction. Effective communication provokes the desired reaction; ineffective communication doesn't." I think too many pastors don't preach to see change, to see someone change direction in life, change their thinking, they just preach to get information across. That's not the goal of the gospel. The goal is changing someone. That's The power of communication.
How does that happen? Garcia gives 3 things:
1. Logos: reasoning, logical argument, empirical evidence, rational explanation, and facts.
2. Ethos: an element of personal character, identity, or personal attributes; the characteristic spirit and prevalent tone or sentiment of a person, people, or community.
3. Pathos: emotion, passion, and especially triggering an emotional reaction from and connection with the audience.
Here are some things that jumped to me as a pastor:
-Communication is an act of will directed toward a living entity that reacts.
-Effective communication is intentional. It is goal-oriented. It is strategic.
-Words matter. Words shape worldviews. Words provoke action and reaction, which in turn provoke more words. Getting the words right is critically important. Getting the action right is also critically important. And aligning the words and actions is even more important.
-Communication isn't about telling our story. That's undisciplined, self-indulgent, and often illusory. The power of communication is getting audiences to listen--and to care.
-The only reason to communicate is to change something--to provoke a reaction.
-Audiences don't care about what companies (churches) care about. And that an effective leader knows how to connect with an audience on the things the audience cares about.
-Effective communication can help accomplish any particular purpose better, and faster, and with fewer resources. But however effective, it must be paired with action that is consistent with what is said.
-Whoever is first to define the crisis, the motives, and the next steps typically wins.
-Shaping the communication agenda requires considering more than what we may be minimally required to say, but rather identifying what we optimally should say in order to maintain trust, confidence, and loyalty.
-The most successful senior managers tended also to be the most compelling communicators.
-An audience's first impression is visual.
-A speaker captures or loses the audience's attention in the first 15 seconds.
-We connect with others by feeling, not by thinking.
-Leaders who appeal to self-interest alone will often fail to move their audiences. But leaders who appeal to identity--to being part of a team, a cause, an event, a mission--can move people to put aside their self-interest.
-People tend to remember the first thing they hear, but not what follows immediately thereafter.
-People tend to remember the last thing they hear.
If you are a communicator or a leader, this is a book worth checking out.
All in all, the book is a good read, but the constant comparison to and reframing of "Warfighting" does get tedious. Thankfully, it is less pronounced in later chapters. (Hang in there!). The review/summary at the end was helpful.
Most recent customer reviews
It gave good examples and the planning approach to a communication strategy.Read more