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The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition Paperback – July 1, 2014

4.6 out of 5 stars 9 customer reviews

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Editorial Reviews

Review

Worcester Telegram, 8/31/14
“No tricks; just intelligent action…Terrifically useful.”

Bookviews, September 2014
“Filled with good advice.”

About the Author

Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.
pachter.com
@barbarapachter

Susan Magee is an assistant professor of communications and the author of several nonfiction books. She lives in Philadelphia.
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Product Details

  • Paperback: 264 pages
  • Publisher: Da Capo Lifelong Books; Revised, Updated ed. edition (July 1, 2014)
  • Language: English
  • ISBN-10: 073821759X
  • ISBN-13: 978-0738217598
  • Product Dimensions: 6.5 x 0.8 x 8.9 inches
  • Shipping Weight: 7.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #153,049 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Paperback Verified Purchase
This book is good for organizing your thoughts before confronting someone and gave lots of reasons why you should confront those who are causing you problems. But it lacks the depth needed for complex issues (i.e. difficult people). The book assumes people are reasonable and will listen to reason, which they do not. There is a lot of backlash from confrontation with these types of people no matter how gently you approach the subject. It just doesn't work with emotionally unstable/irrational people so be prepared for more conflict if you decide to take them to task. I think this book was designed for business communication, but even in business, you get a fair share of irrational people. Basically, no amount of prep work and consideration is going to make dealing with difficult people easier, so don't think this will help you with your most pressing issues.
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Format: Kindle Edition Verified Purchase
Great book proving exactly the insight I was looking for. If you have trouble standing up for yourself in an assertive but not aggressive way, this book can really give you some tools to work with. Highly recommend.
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Format: Paperback
I like how this book gets right to the point. Some books as similar to this take forever until you finally get somewhere.
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Format: Paperback Verified Purchase
Great insight into why people behave the way they do! Would attend Pachter's seminars if her website had dates of next events.
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Format: Kindle Edition
Pragmatic, plainly written and filled with good advice. Ms. Pachter reminds us to "ask and you shall receive" and that honesty really is "the best policy'"
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