Sandra Sucher is a professor of management practice at Harvard Business School. The Power of Trust: How Companies Build It, Lose It, Regain It, her third book, is coauthored with Shalene Gupta, and is based on two decades of research on trust in global organizations. Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene’s Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as chair of the Better Business Bureau.

At Harvard Business School, Sucher studies trust and moral leadership. She’s authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Shalene Gupta is currently a research associate at Harvard Business School where she studies how trust operates in organizations and the global companies that have created best practices around trust.

Gupta previously served as an editor at MIT Horizon, an MIT-owned start-up which seeks to advance knowledge within the business community about cutting-edge technologies.

Prior to writing “The Power of Trust,” Gupta was a journalist at Fortune where she covered business and technology, with a focus on the latest developments in big data as well as the intersection of diversity and tech.

She received a Fulbright grant to Malaysia, where she taught English to over 2,000 low-income high school students. There she won a grant from the Department of State to run a leadership seminar for young women teaching them personal development and business skills. Afterward, she wrote a book documenting the history of the Malaysian Fulbright program.

Gupta’s work has appeared in Harvard Business Review, ESPN, Kirkus Reviews, The New Straits Times, The Jakarta Post, and Mint.

She earned a B.A. in writing and psychology from Johns Hopkins, and a M.S. in journalism from Columbia University.