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44 people found this helpful
From pleased to disappointed; guess I get what I paid for
on December 23, 2012
After a month of great use, and then a six weeks of sitting in a closet, the product has lost all capacity to store a charge.
At first, I was pleased as punch - it seemed to be the greatest device and a needed travel companion. For instance, being able to charge my iphone and kinde at the same time when I forget to plug them in the night before a big trip. It kept my iphone 5 charged for three or more cycles before needing its own recharging, if thats all I was using. I would let friends borrow it at when I was at work since it didn't matter what phone they had, as long as they had the usb cord (and it kept my own cord from disappearing). And all this while recharging itself! It went through maybe 11 or 12 recharges before it was set aside.
It was placed in a drawer and left quietly. When I picked it up next, a month later and literally on the way out the door for a trip, I was surprised that it was holding less than half the charge although put away "fully loaded" and ready to go. I was doubly surprised when, in spite of being plugged into the wall for a few hours in the airport, it never blinked more than two lights. It recharged my phone less than once - almost 2/3- before shutting off. A recharge didn't help at all. Trying other transformers rather than the OEM did nothing either. It lost at least 3/4 of its capactity.
I have had the unit for around two months. Of course, I didn't save the carton or the paperwork, although I remember it had a 1-year Limited return policy, which was not well defined anywhere I could see. I assume that failure for the product to work to its full potential within that year, especially as I have outlined, would qualify for replacement.
Except that Amazon itself handles all fulfillment for PowerGen. When you try to do a return, since it has been more than thirty days, the normal Amazon return period expired - so there is no way to get in touch with Amazon. I am simply referred back to Amazon's return policy page, where there seems to be no allowance for this limited return policy (please note it on the sales page). I never trust battery products to have an extended life, but I expected that with normal use, it would be good for a year. And that warranty was what convinced me to buy it.
Search the web for PowerGen or the battery specifics, and everything points back to Amazon. I have been unable to find any other contact regarding the product. So it would seem to me that, not having the instruction booklet or packaging anymore (which may have had the information I need concerning returns), I am "S.O.L." There is no easy, customer-friendly way to get this matter resolved that I can find. Some would say that its my own fault for not having the packaging anymore (even though its an assumption it might help), but I think that good customer service is key to evaluate the product here.
If there is no easy way to have defective products returned, especially when on the Amazon sales page it specifically states that there is an additional years warranty, then the worth of the product is nil. After spending half an hour and running in circles, confirming there is no convenient way to have this resolved, all I can do is throw my hands up in the air and consider it a $43 learning experience. Sure - its a great product out of the box at an amazing price. But after a short time... far too short in my opinion...you humbly realize you got what you paid for.
If people from Amazon or powerGen are kind enough to reach out to me and help resolve this, I will be happy to revisit this review. After all, as I stated before, customer service in this instance is key, regardless how cool the device might be. If I have the promise of this cool gadget realized for a reasonable amount of time, the review will be about the product I own.
Exactly as this review is.